Pup Labs (puplabs.com) has a 2.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 52% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
J
JE美国 · 1 review · Experienced 2026-06-29 ·
★★★★★
Should be No Stars!
Should be No Stars!! Ordered dental powder...from their website for 105$ to then see it on social media for 88$ same items
Called the company to cancel order, was told I'd get a credit of 33$ making my order 73$ which was even less than 88$ price offered on fb. I did receive the correct items but in between ordering and receiving, my dog came down with pancreatitis and vet advised not to use. I've emailed 3 times, called 3 times and keep being told I already got my refund. No, I got a price adjustment due to Puplabs deceptive pricing. It clearly states on their site 100% return policy for 180days. I want to return the unopened packages for the 73$ I paid
Well I've spoken with my credit card Co to have them file a complaint and they're also notifying BBB that this is indeed illegal what this company is doing. After this happened I've read A lot about pupLabs and not issuing refunds. So save yourself a headache.
Reply from Pup Labs2026-07-01
Hello JE,
We’re truly sorry to hear about your experience and understand your frustration. This is certainly not the experience we want for our customers. 💛
We’re sorry to hear about your dog's recent diagnosis, and we hope your pup is recovering well.
We also apologize for the confusion regarding the pricing adjustment and your refund request.
Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, discuss your refund request, and work toward a resolution.
We truly appreciate your feedback, as it helps us improve our products, processes, and customer experience. Thank you for giving us the opportunity to address your concerns.
— Pup Labs Customer Care 🐾
Once your in thier system you can't stop shipment or talk to anyone. been trying to stop for several months as we don't need the product but they are criminals and won't stop.
Reply from Pup Labs2026-06-30
Hello,
We’re truly sorry for the frustration and inconvenience you’ve experienced. This is certainly not the experience we want for our customers, and we sincerely apologize that you've had difficulty stopping your shipments.
In an effort to connect with you directly and assist with your concerns. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your subscription, ensure it is properly reviewed, and work toward a resolution.
We truly appreciate your feedback, as it helps us improve our customer experience and better serve our customers.
— Pup Labs Customer Care 🐾
G
G MAC美国 · 1 review · Experienced 2026-06-30 ·
★★★★★
Anti-itch spray is a joke
I purchased 2 bottles of Anti-itch spray at $44 EACH. It contains coconut oil and causes excessive chewing/licking and my 3 Labs love the taste. They got the bottle, chewed the nozzle, dripped it on the floor and ate through the carpet and padding. The company does not care and fights and argues about refunding. He suggested I spray them and take them for a walk to distract them. I asked if he ever owned a Lab, obviously he said no. The spray actually worsens the problem, they are selling "snake oil". Don't fall for the same expensive mistake I made.
Reply from Pup Labs2026-06-30
Hello G,
We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been for you. This is certainly not the experience we want for our customers or their pets. 💛
We understand your concerns regarding the K9 Soothe Anti-Itch Spray and are sorry to hear that it did not work as expected for your Labs. Every dog responds differently, and we recognize that what works well for some pets may not be the right fit for others.
We also apologize if you felt unheard during your interaction with our Customer Care team. Providing compassionate and helpful support is very important to us, and we regret that we fell short of your expectations.
In an effort to connect with you directly and better understand your experience, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your concerns and work toward a resolution.
We truly appreciate your honest feedback, as it helps us improve our products and customer experience.
— Pup Labs Customer Care 🐾
I ordered 4 bags of dental powder and only 3 were refunded.
I ordered 4 bags of dental powder. Unfortunately, both my dogs didn’t like it. I called to ask for a refund and the guy I spoke to told me that they don’t refund a bag that has been opened. So, how are we supposed to see if our dogs like it or not if we don’t open a bag? Most companies will refund opened product as well as unopened ones.
I was also disappointed that when I ordered 5 bags of Tummy Essentials and only received 4. The other products I ordered were also in powder form and my dogs don’t like powder on their food.
I will not order from this company again.
Reply from Pup Labs2026-06-30
Hello Mickey,
We’re truly sorry to hear about your experience and understand your frustration and disappointment. This is certainly not the experience we want for our customers. 💛
We understand how important it is to find products that your dogs will enjoy, and we’re sorry to hear that the Pro Denta was not a good fit for them. We also apologize for the confusion and disappointment regarding the refund process and your order fulfillment.
We appreciate you bringing these concerns to our attention. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your orders, including the missing Tummy Essentials bag and the refund details, and work toward a resolution.
We truly value your honest feedback, as it helps us improve our products, processes, and overall customer experience.
— Pup Labs Customer Care 🐾
Ordered (1 time purchase) of anti itch spray. After putting it on my dogs ears and paws, I saw how oily it was, she hated it and it soiled my furniture, the carpet and she began to smell and look pretty dirty. The worst part was a month later I get an email saying my order was coming soon. I immediately emailed back asking if this was in regards to the order I had already received or, they emailed back informing me it was a new order.I emailed back informing them I did not authorize any order and that if I was subscribed.. they needed to UN SUBSCRIBE as I did NOT subscribe either. This order couldnt have been from any subscription as subscriptions typically have a reduced cost and it was a 1 time purchase. I get another email congratulating me for my purchase and then another saying good news your item has shipped. I have called, and emailed at least 7 times to let them know I received it, its unopened and I want to send it back and get a refund, however at this point I do not trust these people to blindly send the item back without a shipping label and assurance I will be refunded.. No response at all since. I will be in touch with the fraud dept. of my credit card company tomorrow. I suggest everyone experiencing this nightmare to save all your corresponding messages with them as the bank will need as much of the efforts you made with this company to successfully resolve and get your money back.Good luck, theres a whole lot of scammers out there!
Reply from Pup Labs2026-06-26
Hello Teresa,
We’re truly sorry to hear about your experience and understand the frustration and concern this situation has caused. This is certainly not the experience we want for our customers. 💛
We sincerely apologize for the confusion regarding your order, the unexpected shipment, and the difficulty you experienced trying to contact our team. We understand how upsetting this is.
Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order details, discuss return and refund options, and work toward a resolution.
We truly value your feedback, as it helps us improve our products, processes, and customer experience. Thank you for bringing these concerns to our attention and for giving us the opportunity to make this right.
— Pup Labs Customer Care 🐾
S
Sue美国 · 1 review · Experienced 2026-06-22 ·
★★★★★
Sue Sw
Sue - Had an issue. Contacted Customer Support and they were very helpful.
Reply from Pup Labs2026-06-25
Thank you so much for sharing your experience, Sue! 💛🐾
We’re delighted to hear that our Customer Care team was able to assist you and help resolve your issue. Providing helpful, timely support is always our goal, so it means a lot to know that you had a positive experience with our team.
Thank you for taking the time to leave your feedback and for being part of the Pup Labs family. We truly appreciate your support!
— Pup Labs Customer Care 🐾
M
Mixbook美国 · 3 reviews · Experienced 2026-06-23 ·
★★★★★
I ordered 2 botlles to try and ended up with subscription
I ordered two bottles. Opened 1 and it did not work. Then I get an email to let me know I had 2 more bottles on the way per my subscription. Called immediately to cancel 1) the pending order 2)cancel a subscription I never wanted, Have an email showing cancellation was done. Today I received that “cancelled “ rode of 2.more bottles.
Was told that the delivery was already was done when I called. So now I have to return these unwanted products at my expense.
When I order a product to try that doesn’t mean I want to subscribe. This is sneaky on the part of the business. Do they not have enough confidence in their product that people would actually want to buy more.?
Unless this practice appeals to you, do not get involved in this company.
Reply from Pup Labs2026-06-24
Hello,
We’re truly sorry for the frustration and disappointment you’ve experienced. This is certainly not the experience we want for our customers. 💛
We understand your concerns regarding the entire situation. We sincerely apologize for any inconvenience this has caused.
We would appreciate the opportunity to review your account and better understand what occurred. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your orders and work toward a resolution.
We would like to reach out to you in an effort to connect with you directly and ensure your concerns are fully addressed.
We truly appreciate your feedback, as it helps us improve our processes and better serve our customers and their pets.
— Pup Labs Customer Care 🐾
When they found out that the product had made my dogs ears worse I received a call and was credited back! I wish it had helped Maggie’s ears but we figured out with all this is she is just sensitive.
Reply from Pup Labs2026-06-24
Hello Traci,
Thank you so much for taking the time to share this update. 💛🐾
While we're sorry to hear that the product wasn't the right fit for Maggie, we're glad we were able to connect with you and provide a refund. Every dog is unique, and sometimes it takes a little trial and error to determine what works best for their individual needs.
We're happy to hear that you were able to gain a better understanding of Maggie's sensitivities, and we hope that knowledge helps keep her comfortable and happy moving forward.
Thank you again for giving Pup Labs a try and for sharing your experience. We wish you and sweet Maggie all the very best!
— Pup Labs Customer Care 🐾
A
ALLEN MOOS美国 · 1 review · Experienced 2026-06-23 ·
★★★★★
First time user of k9 soothe.
First time user of k9 soothe.
It works! You don't need a long story, just know it worked for my dog. I talked with Gilbert and told him my story. Not a scam...
Reply from Pup Labs2026-06-25
Thank you so much for taking the time to share your experience! We’re thrilled to hear that K9 Soothe worked for your dog. 💛🐾
We love your straightforward review—sometimes you really don't need a long story! Knowing that the product made a positive difference for your pup means the world to us.
We're also delighted to hear that Gilbert was able to assist you and provide a great experience. We’ll be sure to share your kind words with him. Our team works hard to support pet parents, and feedback like yours truly makes our day.
Thank you for giving Pup Labs a try and for being part of the Pup Labs family. Wishing you and your pup continued comfort and happiness!
— Pup Labs Customer Care 🐾
We cancelled yet got 2 more shipments we had to pay for
We cancelled via email after the first order which was 1/4 the price of the following 2 months. After canceling we got another shipment we reached bavk out and again stated we canceled yet again thr next month we got another finally we found a phone number and called yet the refused to refund and allow us to send back tjey gave a 30 percent discount om 3rd shipment not 2nd thay was also a mistake shipment. Today I received a call saying you emailed and instayed yes laat month she stated we dont return calls for emails.... hmm you just told me you were responding to am email which in fact was ober a month old. She was very condescending to me and when ahe asked for feedback
The company customer service is shit and the prices triple after first order and canceling is a pain. Product is not working as a bonus kick in the ass.
Reply from Pup Labs2026-06-25
Hello Trisha,
We’re truly sorry for the frustration and disappointment you’ve experienced. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience caused by the continued shipments, the confusion surrounding your cancellation requests, and your interactions with our Customer Care team. 💛
We understand how upsetting it is to continue receiving orders after requesting cancellation, especially when the product did not work as expected for your pet. We also regret that you felt unheard during your interactions with our team, as we always strive to treat every customer with respect and compassion.
We would appreciate the opportunity to review your account and fully investigate what occurred. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your orders and work toward a resolution.
We truly appreciate your honest feedback, as it helps us improve our processes and customer experience.
— Pup Labs Customer Care 🐾
A company is only as good as their customer service department …
I got an email saying my next order was going to be shipped soon. I immediately called and canceled the order. Within hours I received an email saying the product had been shipped. Called back telling them I had canceled the order. They said there was nothing they could do but have me return the product and I would be responsible for paying for shipping. I told them that I wanted to speak to a supervisor and was told no one was there and would not be until next week. I called back and was told someone would call me back. I am still waiting for the call.
I just wrote this company off. There is too much negativity dealing with them.
Reply from Pup Labs2026-06-22
Hello Ilene,
We’re truly sorry for the frustration and disappointment you’ve experienced.💛
We understand how upsetting it must have been to request a cancellation, only to receive a shipping confirmation shortly afterward. We also apologize for the lack of follow-up regarding your request to speak with a supervisor. We understand how important timely communication is.
We’ve reached out to you via phone and email in an effort to connect with you directly and review your concerns. We would appreciate the opportunity to make this right and restore your confidence in us.
Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order and work toward a resolution.
Thank you for your feedback. It helps us identify areas where we need to improve, and we appreciate the opportunity to address your concerns.
— Pup Labs Customer Care 🐾
Good Company, I'm using their Dog Dental Powder and believe it is working as advertised.
Reply from Pup Labs2026-06-24
Hello Greg,
We’re truly sorry for the frustration and difficulty you’ve experienced trying to reach us. This is certainly not the experience we want for our customers, and we sincerely apologize for any inconvenience caused. 💛
We understand how frustrating it can be to receive more product than you need. We appreciate you bringing this to our attention.
We’ve reached out to you via phone and email in an effort to connect with you directly. We would be happy to review your account, we have cancelled your subscription and refunded 50% of your last order.
Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can promptly locate your order and ensure everything is fully addressed.
We truly appreciate your feedback, as it helps us improve our customer experience and better serve our customers.
— Pup Labs Customer Care 🐾
This stuff is Absolutely Amazing , I had to take a day off work last week because My Guy Deacon is 15yrs old , over 100lbs & He couldn’t get up off the floor by Himself , I had to cradle my hands underneath Him to assist Him up , once He got up it would take 10mins or so before He would attempt a step , there’s only 4 steps off the porch wouldn’t even attempt it , I had already ordered freedom drops after trying 3 or 4 other brands , I wouldn’t believe it if I hadn’t witnessed it not even a week in and He’s running walkers up & down the fence like He had for 15yrs , the steps No problem , He does still stop @ the top every time & waits on Me to Massage His Hind Quarters ❤️ , We been doin this about a month now , I still have 2 full bottles He’ll get every drop ! He still has a small limp & His back left leg shakes @ times , but it’s only been a week ! God Bless the makers of this stuff , My Buddy’s not gonna live forever I know this we just lost His Brother last yr to cancer , Freedom Drops have added yrs to My best friends life …..
Reply from Pup Labs2026-06-22
Hello Mick,
Thank you so much for sharing Deacon's story with us. Reading your heartfelt message truly touched our entire team. 💛🐾
We are absolutely thrilled to hear that Freedom Drops have made such a remarkable difference for Deacon. Seeing a beloved companion regain mobility and enjoy life again is exactly why we do what we do. Hearing that Deacon went from struggling to stand and avoiding the steps to running the fence line again in such a short time is incredibly inspiring.
We also want to extend our sincere condolences on the loss of Deacon's brother to cancer last year. We know our dogs are family, and losing them leaves a tremendous void. We're honored that Freedom Drops have been able to help give you and Deacon more quality time together and create even more precious memories.
Please give Deacon some extra love from all of us. We wish him continued comfort, happiness, and many more wonderful days by your side. Thank you for trusting Pup Labs and for taking the time to share your experience with others.
Thank you for being part of the Pup Labs family, and God bless you and Deacon. ❤️
— Pup Labs Customer Care 🐾
S
Sue Sweney美国 · 1 review · Experienced 2026-06-18 ·
★★★★★
The ProDenta was worthless
The ProDenta was worthless. It did not help my dogs teeth and as of yesterday one my dogs had a discolored front tooth. I have stopped using is and tried contacting the company who doesn't return my messages. Contacted Customer Service as a Courtney who was the one who called me at the beginning told me to do. No response.
Reply from Pup Labs2026-06-22
Hello Sue,
We’re truly sorry to hear that ProDenta did not provide the results you were hoping for and that one of your dogs is now experiencing a discolored tooth. We understand how concerning and disappointing this must be, and this is certainly not the experience we want for you or your pup. 💛
We also sincerely apologize for the difficulty you experienced when trying to contact us and for any lack of follow-up. We understand your frustration and would appreciate the opportunity to review your experience further.
Due to the inconvenience we have refunded 50% of the last order. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order and assist you promptly. We have reached out to via phone and email regarding this situation.
We truly appreciate your feedback, as it helps us improve and better support our customers and their pets.
— Pup Labs Customer Care 🐾
J
Joe Thomas美国 · 1 review · Experienced 2026-06-14 ·
★★★★★
Well
Well, the product is over rated. I don’t think their positive reviews are valid, or the peoples dogs weren’t bad off. The amounts of pure L- Glutamine is a weak amount, the NAG (N-Acettyl Glucosamine is ridiculous. It’s a wonder it works at all. What an average 40 lb dog needs is a high quality pet probiotic at 1,250 to 1,500 billion CFU to seal the gut lining to keep the histamines from escaping into the blood system. They don’t use enough probiotic to be useful. This product is not dangerous. It’s just not a one size fits all like they try to convince us. I made an order with this company but canceled within 1/2 hour and asked that they cancel upon receipt of my email. They acknowledged the email but sent the product anyway. I emailed again, (actually 3 more times). No response. I’ve had to file a dispute with my credit card company to get my money back. This a not a reputable way to deal with customers. Once they get your money, it’s the hell with you. You’re on your own. Buyer beware. I’m an educated buyer now. After my research I feel they are close to being a fraudulent company. TODAY. June 18th, I got a BS reply to call the number I’ve already called with no success. This is a smoke screen. My research on these guys doesn’t reveal anything that even sounds like satisfied customers being a main concern.
Reply from Pup Labs2026-06-18
Hi Joe,
We’re truly sorry to hear about your experience and the frustration. 💛
We understand your concerns. We sincerely apologize if you felt your concerns were not addressed in a timely manner. Due to the inconvenience, we have refunded the order in full. We would appreciate the opportunity to review your account and investigate what occurred. Please contact our Customer Care team at 855-207-7351.
We’ve also reached out via phone and email in an effort to connect with you directly and better understand your experience.
We value all customer feedback, as it helps us improve our products, processes, and customer support. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to assist you further.
— Pup Labs Customer Care 🐾
Our dog is almost 4 yrs old. My dogs teeth are beautiful. He has never had a dental problem. He can pant in my face all day. I never have to worry if his doggy kisses make me smell like dog breath. I know how important dental health is for dogs. This is not my first rodeo. Thanks for giving are previous dog 19 years of wonderful life. It would not have happened without Prodenta
Reply from Pup Labs2026-06-18
Hello Teren,
Thank you so much for sharing this incredible feedback! 💛🐾
We’re thrilled to hear this. As experienced pet parents know, maintaining good oral health is such an important part of a dog’s overall well-being.
What truly touches our hearts is hearing about your previous dog enjoying 19 wonderful years. Thank you for allowing Pup Labs and ProDenta to be part of that journey. Stories like yours mean the world to us and remind us why we do what we do.
We’re honored to be part of your current pup’s dental care routine and appreciate the trust you’ve placed in us over the years.
Thank you for being a valued member of the Pup Labs family!
— Pup Labs Customer Care 🐾
Wish I could select 0 stars!
Ordered product under their guarantee that
"Every order is protected by our industry leading 180-day guarantee.
…that means you can try our products risk-free for 6 whole months.
If you don’t see the results you hoped for, you can get a full refund - no questions asked.
Even if your supplement canister is empty."
Then, 60+ days later when it did not work I requested a Full Refund online. After a week without any contact I finally called and told that you must return the unopened packages and are only reimbursed for those! Asked to speak to a Supervisor. I called back 3 days later, same story from. I asked for a supervisor again. Told it would be 5 minutes. Six hours later they did call back and maintained the same position. When I asked to speak to their supervisor I was told that there was nobody above them that would be able call me back. Strange how there was no higher authority to complain to. I never would have purchased the product had it not been for their guarantee but it isn't worth anything if they don't honor it. Buyer beware. Don't trust anything they claim!
Reply from Pup Labs2026-06-18
Hi Alec,
We’re truly sorry to hear about your experience and understand your frustration. This is not the experience we want for our customers. 💛
We sincerely apologize for any confusion regarding our guarantee and the refund process. We understand how disappointing this can be.
We’ve also reached out to you via phone and email in an effort to connect with you directly and review your concerns. Please contact our Customer Care team at 855-207-7351 so we can investigate this matter further and work toward a resolution.
We appreciate your feedback, as it helps us identify opportunities to improve both our communication and customer experience.
— Pup Labs Customer Care 🐾
I've tried canceling this spray and thought it was and after a year your company decided to start charging me again and every time I've emailed for 5 months I have not gotten a response other than we will get back to you and then no one ever does! Do not order from here!!
Reply from Pup Labs2026-06-16
Hello Maribel,
We’re truly sorry for the frustration and inconvenience you’ve experienced—this is not the experience we want for our customers. 💛
We sincerely apologize for the difficulty you’ve had with canceling your subscription. We understand how frustrating that must have been, and we appreciate you bringing this to our attention.
To address your concerns, we have canceled your subscription to ensure no further charges or shipments are processed. Additionally, due to the inconvenience, we have issued full refunds for two of your recent orders. We’ve also reached out to you via phone and email to ensure everything has been fully addressed.
If you have any additional questions or need further assistance, please contact our Customer Care team at 855-207-7351. We’re here to help.
Thank you for giving us the opportunity to make this right.
— Pup Labs Customer Care 🐾
r
richard spalding美国 · 1 review · Experienced 2026-06-16 ·
★★★★★
they are a great people who really can help
I richard spalding i have bought supplies from them in the past and they work great and am now ordering something else from them and i put my order in with Ayanna very nice lady just hope this K-9 soothe works just as good and i will keep you posted thank you very much and have a great week
Reply from Pup Labs2026-06-16
Thank you so much for your kind words and continued support, Richard! 💛🐾
We’re thrilled to hear that you’ve had great experiences with our products in the past and that you’ve chosen Pup Labs again for your pup’s needs. It’s especially wonderful to hear that Ayanna provided you with excellent service—we’ll be sure to share your kind feedback with her.
We hope K-9 Soothe works just as well for your pup, and we look forward to hearing about your experience. Thank you for being a valued member of the Pup Labs family.
Wishing you and your pup all the best, and we hope you have a wonderful week as well!
— Pup Labs Customer Care 🐾
They are very easy to maneuver their program. You can reschedule with no issues and very easy to cancel with no hassle. I have tried several things from them and they have great customer service.
Reply from Pup Labs2026-06-16
Hello Tammy,
Thank you so much for sharing your experience! We’re delighted to hear that you’ve found our program easy to navigate and that managing your orders—whether rescheduling or canceling—has been simple and hassle-free. 💛🐾
We’re also thrilled to know you’ve had a great experience with our products and Customer Care team. Providing excellent service and support to both our customers and their pups is always our top priority.
Thank you for trying several of our products and for being a valued member of the Pup Labs family. We truly appreciate your kind words and support!
— Pup Labs Customer Care 🐾
