Get 20% Off Your First Purchase Shop & Save Now About PureKana PureKana is a reputable company known for producing high-quality CBD and THC products. We are dedicated to providing customers with premium options that promote overall wellness. Our wide range of products includes CBD, THC-P, Delta8/9 & HHC in oils, gummies, topicals, capsules, and more. Premium Quality: PureKana offers high-quality cannabinoid products that are crafted with care and undergo rigorous third-party testing for purity and potency. Effective Results: Customers have reported experiencing positive results and benefits from using PureKana's products, including natural relief from discomfort and support for overall wellness. Wide Range of Options: PureKana provides a diverse selection of cannabinoids and product types allowing customers to choose the format that best suits their preferences and needs. Transparent and Trustworthy: PureKana prioritizes transparency and provides detailed information about their products, sourcing, and third-party lab testing, ensuring customers can trust the quality and integrity of their products. Educational Resources: PureKana is committed to educating customers about cannabinoids and its potential benefits, providing informative resources on their website, via their email newsletter and blog to help users make informed decisions. Satisfaction Guaranteed: If customers are not fully satisfied with their PureKana products, they can take advantage of the money-back guarantee for a hassle-free refund. Fast and free shipping: PureKana prioritizes customer satisfaction, providing a seamless and efficient shopping experience. Browse Products How to Use CBD CBD Blog About Us Contact Us
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Is PureKana legit?
PureKana (purekana.com) has a 2.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 50% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-11.
I've been waiting for my package for 11 days now. It's still in the mail. It didn't even leave New Jersey (from a "Scottsdale" company, no less) until 2 days ago. It was supposed to be here on the 21st.
That's the last time I buy "local" Scottsdale products from you.
Reply from PureKana2024-01-25
Hello,
I apologize for the inconvenience caused to you. I would like to help you resolve the issue. However, we are unable to reach you as we do not have your contact details.
Could you please send us an email at [email protected] with your full name, order number, and date of purchase?
Thank you for your cooperation.
Sincerely,
PureKana Customer Service Operations
Received a pop up advertisement to try the product by purchasing 3 bottles for $39 plus S/H ; attempted to purchase on a CC and it was declined 2 times then put in a second CC for a total of $52 and some change and it triggered a fraud alert; during the attempt to cancel the transaction, a third screen popped up advertising Pure Kanas CBD oil but it blocked me from declining or accepting that offer or advancing the screen forward to a final transaction, at which point I quickly closed the entire computer. Was then contacted by the second CC company about two transactions - the one for $52 and a second one for $211, neither of which I completed! Waiting on a response from the company and obviously made fraudulent claims on both amounts with the CC company. Crazy!
Reply from PureKana2024-01-24
Hello,
I apologize for the negative experience that you've had. I would be happy to assist you in resolving the issue. However, we do not have your contact information on record.
Could you please send us an email at [email protected] with your complete name, order number, and date of purchase?
Thank you!
PureKana Customer Service Operations
The claims are false! Read what the FDA says about it.
Reply from PureKana2024-01-22
Hello,
I'm sorry to hear about your experience. I'd love to help and make things right, but unfortunately, we don't have your contact information on file.
Could you please send us an email at [email protected] with your full name, order number, and date of purchase?
Thank you for your cooperation.
Best regards,
PureKana Customer Service Operations
The product does everything that I need and I love it!
However, Attention Customer Service!
I have Rheumatoid Arthritis in my hands and cannot open the press and turn caps! I have a jar sitting here and cannot for the life of me open it! HELP!
I previously bought a jar and it did not have the press and turn caps. Loved the product. Wish I could open the new jar!
Reply from PureKana2024-01-21
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
My husband ordered gummies and was told $39.00. He received 5 at one time. Now I see our bank card is charged $216.37. Why are we charged that amount.
Reply from PureKana2024-01-22
Hello,
I am sorry to hear about your experience. I would love to step in and make things right. However, we do not have your contact information listed here.
Can you please email us directly: [email protected] with your full name, order number and date of purchase.
Thank you!
PureKana
Customer Service Operations
Scamed out of money found this company on Instagram
I found this company on Instagram. I ordered one product and this company tagged on another $53.00 to my original order. I tried to get right back to the company and they never got back to me! I feel that I was intentionally ripped off!!
I also never received a shipping date, conformation number or THE PRODUCTS!!!
I have always worried about company scams, but have never had one4 until now!!!!
Reply from PureKana2024-01-22
Hello,
I am sorry to hear about your experience. I would like to help and resolve the issue. However, we do not have your contact information listed in our records.
Could you please send us an email directly to [email protected] with your full name, order number, and date of purchase?
Thank you for getting in touch with us!
Best regards,
PureKana
Customer Service Operations
I ordered on the 7th. As of Jan 12, my order has been sitting in Mableton, Ga.. I need my gummies!
Reply from PureKana2024-01-19
I appreciate your feedback and we value your time. Unfortunately, inventory does go pretty quick and while we do try to stay on top of it, there may be times when an item is not available or out of stock. However, we do try our best to work it out, notify our customers and get it out to them as quickly as possible.
PureKana
Customer Service Operations
Been using Purekana CBD oil for 7 years. Haven't had anxiety since. It got me away from pharmaceutical medication. 10 outta 10 would recommend!
Reply from PureKana2024-01-15
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
If you have additional suggestions on how we can improve or expand our selection, we are always open to hear from our customers. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Ordered 1000 mg gummies on a recurring order( twice a month) received 25 mg every time .the first time I thought it was just a mistake..but after 2 months I realized it was intentional..so justed cancelled all further orders..would not recommend this company..very disappointed.. I saved all the empty bottles for proof .
Reply from PureKana2024-01-16
Hello,
I'm sorry to hear about your experience. I would love to help and fix things for you.
I have escalated your concern to our team and someone will be reaching out to you soon.
Thank you for bringing this to our attention.
Best regards,
PureKana Customer Service Operations
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
You have been out of the Melatonin Sleep gummy for a while, and this is the product that is the most important for me. Also, I was also able to pay extra for expedited shipment, and I don't see that as an option when ordering.
Reply from PureKana2024-01-12
Thank you for your feedback. We understand that your time is valuable. We are sorry to hear that the item you were looking for is not available or out of stock. We know how frustrating it can be when this happens, and we want to assure you that we are doing our best to manage our inventory efficiently.
Please know that we value your business and we will do our utmost to work it out and get the product to you as quickly as possible. If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for your patience and understanding.
Best regards,
PureKana
Customer Service Operations
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Some batches are good some are not so good. No consistency with product
Reply from PureKana2024-01-11
Hello,
I apologize for the product you purchased not meeting your expectations. Please note that the effect of the product may vary from person to person depending on how it metabolizes in their system.
If you are not satisfied with the product, we would be happy to offer you an alternative that better suits your needs. We have also introduced new items to our product line based on customer feedback.
If you wish to return the product, you may do so within 30 days of the order at the following address:
PureKana Returns
100 Lackawanna Ave.
Parsippany, NJ 07054
Thank you for choosing PureKana. If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
PureKana Customer Service Operations
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
PureKanna is the absolutely most purely made CBD products and have tried MANY DIFFERENT OTHERS! I ALWAYS COME BACK TO PUREKANNA. If I was to ask one change is I really wish they had an app . Like that other one ( MT) !
Reply from PureKana2024-01-09
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Good value for the money. Help's me sleep without being groggy in the morning.
Reply from PureKana2024-01-09
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
If you have additional suggestions on how we can improve or expand our selection, we are always open to hear from our customers. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: [email protected]
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
