PURPLE LEAF (purpleleafshop.com) has a 4.5 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
What people say
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sandy richard · 5 reviews · Experienced 2026-07-10 ·
★★★★★
I ordered a 10 x 14 loovered pergola .I…
I ordered a 10 x 14 loovered pergola .I built it by myself and asked some help just to stand it ( 3 people minimum) it took me 6 hours . Really good quality
Reply from PURPLE LEAF2026-08-03
We truly appreciate your positive 5-star support! It means a lot to us that our pergola helps create a comfortable outdoor space for you.
We keep improving the materials and craftsmanship of our patio canopies. Please come back anytime if you need replacement accessories or new outdoor furniture in the future.
Unfortunately, I'm going out of line. I purchased a large umbrella for €859.00 in July 2022. I received it without the "use and maintenance manual." After three winters/seasons, I noticed that the cover had disintegrated/destroyed. In addition to the protective cover, wasps had caused a huge hole in the umbrella through a hole in the cover.
In Italy/Europe, the manufacturer's warranty extends beyond the 24-month legal warranty. Despite requests for compensation/contributory negligence for the restoration of the material, the company has failed to demonstrate any ability to consider European Consumer Law, claiming that the warranty is ONLY 24 MONTHS.
So? According to the company, it's legitimate for the fabric to deteriorate after three years, and consequently the customer must purchase REPLACEMENT PARTS FOR A VALUE OF APPROXIMATELY €250.00, a third of the purchase cost. Perhaps the warranty should be more transparent to customers. of the materials, indicating the expiration date as is done for eggs.
The change in materials used in recent years is a symptom that the rapid deterioration of the materials is a hidden defect, hidden from the buyer. It is a lack of commercial seriousness; it is UNACCEPTABLE that a material intended for outdoor use has a shelf life of only three years. Also considering the initial cost.
I hope this review is not deleted
=====================================
In response to your email of August 3, 2026,
I have been in contact with your support team for over two weeks (both on the Amazon platform and directly through your customer service umbrella12.
I have provided the reasons for my "Formal Complaint" of July 16, 2026, sent via certified email, and the related defects found, complete with photographic documentation.
I have acknowledged your position and have nothing further to add.
You should simply inform your buyers to read your WARRANTY conditions more carefully.
EMPHASISING THAT, AFTER THREE SEASONS, IF THE COMPONENTS YOU OFFERED DISINTEGRATE/DUST, RENDERING THE UMBRELLA UNUSABLE, EVERYTHING IS NORMAL.
The customer must be aware that, if they purchase a €859.00 product, after three years, the cover fabric may become damaged. The protective cover "disintegrates/degrades," causing damage to the umbrella. This is justified by the conditions and the external environment. Therefore, the investment may be discarded after THREE WINTER SEASONS from purchase.
I could understand deterioration of the color, the tension of the fabric, and the deterioration of the waterproofing of the cover, but certainly not the dissolution of the cover with all the consequences that would have affected the umbrella canopy.
I did not consider this detail and therefore have no legal basis to request its replacement.
Purchasing the replacement (protective cover) you offered at a discounted price does not preclude the need for inspection and further replacement in the near future.
I prefer to protect the umbrella canopy with garbage bags. They cost less and last longer.
Best regards
Graziano Bertolaso
Reply from PURPLE LEAF2026-08-03
We were disappointed to learn we failed to deliver a satisfying experience. The performance of outdoor umbrellas can be affected by installation conditions and outdoor environments.
Should you face any problems such as missing parts, product defects or malfunctions during use, please contact our support team. We are ready to address all reasonable concerns and continuously improve our products and service based on your feedback.
Thanks for your fantastic 5-star rating! We are thrilled you love your patio gazebo and customer service. We constantly launch new outdoor patio furniture. Come visit our store anytime and enjoy your great outdoor time!
M
Mmj · 2 reviews · Experienced 2026-07-23 ·
★★★★★
Ordered a 10 x 13 cantilever umbrella
Ordered a 10 x 13 cantilever umbrella. There is no base that has wheels that can fit this umbrella. Buyer Beware.
Reply from PURPLE LEAF2026-08-03
Thank you for sharing your feedback.
We are sorry to hear you’re having trouble finding a rolling base compatible with your 10’×13’ cantilever umbrella. We do offer matching wheeled bases specifically designed for this cantilever model.
There may have been confusion during your search. We’d love to assist you directly. Please message our customer service with your order details, and our team can guide you to the correct base option.
We hope we can resolve this matter for you soon.
L
Lynne Irwin · 1 review · Experienced 2026-07-16 ·
★★★★★
We purchased a 12 by 14 gazebo 4 months…
We purchased a 12 by 14 gazebo 4 months ago but we didn’t get it assembled until recently due to the fact that we had a cement pad done first. A window was damaged and I notified them right away and within a few days a new one was shipped to us. This company gives excellent customer service. I would definitely buy their product again.
Reply from PURPLE LEAF2026-07-23
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you love your new outdoor gazebo.
Your support means a lot to our entire team and motivates us to continue creating high-quality products and good customer service for beautiful outdoor living spaces.
We hope you enjoy your gazebo for many years to come!
J
Jerry Schuit · 1 review · Experienced 2026-07-06 ·
★★★★★
We purchased the 13x13 360 degree…
We purchased the 13x13 360 degree outdoor umbrella
Super easy to assemble as well as we love the 360 degree part, so anytime you can move the umbrella to get more or less shade cover. Great product!! Highly recommend
Reply from PURPLE LEAF2026-07-23
We sincerely appreciate your wonderful feedback and 5-star review. A large outdoor cantilever umbrella is like a big tree providing shade on a scorching summer day. We will ensure the quality of our umbrellas and provide an even better outdoor living experience. Thank you again!
E
Elena Garnham · 8 reviews · Experienced 2026-07-20 ·
★★★★★
Excellent quality
Excellent quality. Ordered and delivered within 2 days. Took 2 days to build (2 men). Very sturdy. Impressed!
Reply from PURPLE LEAF2026-07-22
We sincerely appreciate your fantastic five-star rating and lovely feedback.
It is our greatest pleasure to provide you with quality garden furniture for your outdoor space. We hope you enjoy many gatherings and quiet relaxation with your new set.
Thank you for supporting our brand!
T
Tanya · 2 reviews · Experienced 2026-07-19 ·
★★★★★
Trying to get money back after…
Trying to get money back after canceling an order is next to Impossible.. they don't contact the deliverer expediently , I'm still waiting for a credit on one of my orders. They put a credit in and then they took it back out and then they told me it takes a few days for the bank to receive it. I had it in there and you took it out!! Do not order from them if you want your money back. Very unorganized.
Reply from PURPLE LEAF2026-07-23
We sincerely apologize to hear that you encountered this situation. Regarding the shipment, as soon as we received your return request, we immediately contacted the shipping carrier to halt the shipment. Regarding the refund, we processed two separate refunds directly and did not reclaim the funds. Please note that the resolution of both of these issues does indeed require action on the part of the shipping carrier and the bank. We apologize once again for the unpleasant shopping experience.
The funds have been refunded via the original payment method. Please check your account. If you have any further questions, please feel free to contact our customer service team at any time—we will be happy to assist you.
Thank you again for bringing this matter to our attention. We are committed to continuous improvement.
M
Mary Ann Deere · 2 reviews · Experienced 2026-07-13 ·
★★★★★
Lost a nut to a support bolt
Lost a nut to a support bolt. Emailed the company they got back to me the next day with the size of the nut I needed to buy. Bought a bag of them from Amazon for $5. Easy fix.
Reply from PURPLE LEAF2026-07-23
Thank you very much for your positive review, and for your recognition of our customer service team.
We truly appreciate your feedback and will continue working hard to improve every detail of our products and services.
Thank you for choosing PURPLE LEAF, and we hope your furniture brings you many wonderful moments outdoors.
Parts to put the roof on and gutter system did not arrive. We have been given the run around by customer service. They said we had the wrong instructions, wanted numbers of parts missing, multiple requests for more info, photos and paperwork. Paid $35 to download instruction manual. We are doing the work for their mistake. It has been over 10 days, no resolution. We have a gazebo shell and no roof. No phone number to call. Such a scam started about 10;days ago
Reply from PURPLE LEAF2026-07-23
We sincerely apologize to hear about this situation and thank you for taking the time to provide feedback. This does not reflect the level of service or product quality we strive to provide.
We will send you the missing parts to resolve the issue you’re experiencing. Please feel free to contact our customer service team at any time. We’re here to assist you.
Thank you again for bringing this matter to our attention. Your feedback helps us continue to improve.
M
MICHAEL HUNTLEY · 2 reviews · Experienced 2026-07-13 ·
★★★★★
Fair price
Fair price , customer service was helpful with any issues. Only wish a tole free # dor Canadian customers
Reply from PURPLE LEAF2026-08-03
We truly appreciate your positive feedback! Should you encounter any issues with your purchase, kindly contact us by email first. We will promptly arrange a phone consultation for you. Thank you for your support!
J
J D · 1 review · Experienced 2026-07-12 ·
★★★★★
Great product and customer service.
Great product. I had an issue with the fabric and called to get a replacement. They were very quick to respond and mail the replacement. Very very happy.
Reply from PURPLE LEAF2026-07-22
We sincerely appreciate your fantastic five-star rating and lovely feedback.
It is our greatest pleasure to provide you with quality garden furniture for your outdoor space. We hope you enjoy many gatherings and quiet relaxation with your new set.
Thank you for supporting our brand!
We sincerely appreciate your fantastic five-star rating and lovely feedback.
It is our greatest pleasure to provide you with quality garden furniture for your outdoor space. We hope you enjoy many gatherings and quiet relaxation with your new set.
Thank you for supporting our brand!
C
Customer Mark Colborne · 6 reviews · Experienced 2026-04-01 ·
★★★★★
Gazebo was packed well
Gazebo was packed well, undamaged and great quality. Took a few days to assemble and everything lined up well. Guttering system doesn't really work but doesn't detract from the usability of the gazebo. Very happy with the purchase
Reply from PURPLE LEAF2026-07-23
Thank you for your incredible review! We’re so happy to hear that you’re enjoying your outdoor gazebo.
We truly appreciate your trust and support. Your feedback inspires us to keep improving and delivering products that make outdoor spaces more beautiful and comfortable.
We hope your new gazebo brings you countless moments of relaxation and happiness.
Thank you again!
We sincerely appreciate your feedback. Thank you for recognizing the quality of our products. We’ve received your suggestions and will do our best to make improvements so we can provide better service to more customers! Thank you again!
Great product (large patio umbrella). Very helpful, prompt, and professional customer service associate. Quickly resolved my issue.
Reply from PURPLE LEAF2026-07-23
Thank you so much for your amazing 5-star review!
It’s wonderful to know that our large outdoor umbrella has helped create a comfortable and enjoyable space for you. Providing quality products and a great customer experience is always our goal.
Thank you for being part of the PURPLE LEAF family. We look forward to serving you again.
I am very disappointed! I thought the posts on the item that I ordered was 8 ft tall according to Your sketches for the item! It's only about 6 feet ! Very misleading ! Very unhappy !
Reply from PURPLE LEAF2026-07-23
We sincerely apologize that your outdoor gazebo did not meet your expectations. We understand how disappointing it can be when a product has issues or does not perform as expected.
We take the quality of our products and website very seriously, and we have arranged for a customer service representative to contact you so that we may investigate this matter further and resolve it appropriately.
Thank you for your patience, and thank you for giving us the opportunity to improve.
Customer Service always goes out of thierway to ensure satisfaction
Reply from PURPLE LEAF2026-07-22
Thank you so much for your amazing 5-star review! We are very pleased to hear that you are satisfied with our customer service.
Your support means a lot to our entire team and motivates us to continue creating high-quality products for beautiful outdoor living spaces.
We hope you enjoy your furniture for many years to come!
c
chris mitchell · 46 reviews · Experienced 2026-06-20 ·
★★★★★
Five stars ⭐️⭐️⭐️⭐️⭐️
Highly recommended very helpful - They had the patience of a saint dealing with me thanks again ⭐️⭐️⭐️⭐️⭐️
Reply from PURPLE LEAF2026-07-22
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you love your new outdoor furniture.
Your support means a lot to our entire team and motivates us to continue creating high-quality products for beautiful outdoor living spaces.
We hope you enjoy your furniture for many years to come!
Ships very fast! Was exactly like the pictures in the video! And it was fairly easy to put together! However, when you get to the table you for sure need two strong people… But we used three people to put the table together.
Reply from PURPLE LEAF2026-07-23
Thank you so much for your wonderful 5-star review! We are delighted to hear that you love your new outdoor furniture. If you need any assistance, please feel free to contact us at any time.
We hope you’ll enjoy many wonderful moments with this furniture for years to come!
