Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
Written by the business, not verified by us.puzzlesup.com (puzzlesup.com) has a 3.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 35% give 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
Most reviewers were somewhat happy with their experience overall. Consumers consistently highlight the gorgeous designs, vibrant colors, and durable craftsmanship of the unique wooden puzzles. People find the intricate pieces both fun and challenging, making them wonderful gifts for friends and family members. Additionally, buyers frequently mention the smooth ordering process and exceptionally fast shipping times. However, some customers also noted frustrating shipping delays, missing items or incomplete orders, and unresponsive support teams when attempting to resolve problems. A few individuals experienced major issues with incorrect delivery notifications, unhelpful tracking numbers, and packages that never actually arrived.
Auto-generated from all reviews of this business. For reference only.Wonderful selection of fabulous puzzles for all abilities and ages. Easy to order and reasonable delivery times.
Hey Brenda! Thank you so much for your kind words! We're really glad you enjoyed the variety—we can’t wait to bring you even more puzzle fun next time! 😊🧩
false advertising - this company this has been going out of business for over a year but they just released 200 NEW puzzles!
Hi Ragnar, Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to clarify. While we understand how the timing of our product releases might appear confusing, we want to assure you that we are still fully operational and committed to serving our customers. Any updates regarding our business status are always shared transparently through our official channels. If you have any questions or feel that something in your experience was misleading, our customer support team would be happy to speak with you directly and clear things up. You can reach us anytime at [email protected]. We value your feedback and hope to restore your confidence in us.
I ordered a number of puzzles, but I didn't get the large one I ordered. The company wants the order number, but when I click on the email that says my order has been delivered, there is absolutely no information about what was ordered. I have several emails with no information at all, nor can I track my order because I don't have the number. I will never order from these people again. They make it impossible to communicate with them or to find missing orders. The puzzles I received are fine, but I'm still missing the larger ones. This is why I don't usually order anything online.
Hi Janet, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must be to feel unsupported—especially when you're missing an item from your order. Please know that this is not the level of service we aim to provide. We’re committed to making things right and would love the opportunity to help locate your missing puzzle and provide any support you need. If you could kindly reach out to our customer care team at [email protected], we’ll do everything we can to assist you promptly—even without the order number. Just include the name or email used at checkout, and we’ll take it from there. We appreciate your feedback and hope we can regain your trust. Warm regards, The Puzzles Up Team
I ordered $75 dollars' worth of puzzles and received an email saying they shipped and should arrive by July 11, 2025. They never gave me a tracking # and no way to check on their site. Total rip off. Haven't seen anything and I ordered on June 20, 2025. Trying to dispute charges. Don't order from this site.
Hi Wendy, We’re very sorry to hear about your experience and understand how frustrating this must be. Please know this is not the level of service we aim to provide. We’d love the chance to look into this and make things right for you. Kindly reach out to us at [email protected] with your order number or the email used during checkout, and our team will assist you promptly. We truly appreciate your feedback and hope to resolve this for you as soon as possible. Warm regards, The Puzzles Up Team
I ordered three Puzzle Up puzzles for my sister as a birthday present. I placed the order at the June 29 and paid $9.90 for shipping. I then received an email that delivery will not be until July 20- 22. There was no indication when I purchased that shipping could take that long. As a result, I wrote a harsh review, and also complained directly to the company. The company responded by expediting the shipment, so my sister received it in advance of her birthday! Also, she tells me that the quality of the puzzles is really excellent. I am very appreciative that PuzzlesUp responded so positively to criticism.
Hi Richard, Thank you for your feedback, and we're really sorry to hear about your experience. We completely understand how disappointing it must be—especially when ordering a gift for a special occasion like your sister’s birthday. While our standard delivery timeframe is typically 7–15 business days, delays can occasionally happen depending on the destination and carrier capacity. We truly apologize that this wasn’t clearly communicated at checkout, and we’re already working on improving how we share shipping estimates upfront. We’d love the opportunity to make this right. Please reach out to us at [email protected] with your order details so our team can assist you further. Thank you again for your honest review. It helps us improve. Warmly, The Puzzles Up Team 🧩💛
Have not received my puzzles that I ordered a month ago.
Hi Ivy, We're so sorry to hear that your puzzle hasn’t arrived yet. That's definitely not the experience we want for you. We understand how frustrating this delay must be, especially after waiting a month. We truly care about making things right and would love the opportunity to look into this for you. Please reach out to our customer service team at [email protected], and we’ll prioritize your case to ensure it gets resolved as quickly as possible. 💛 Thank you for your patience, and again, we’re very sorry for the inconvenience. Warm regards, The PuzzlesUp Team 🧩✨
I got at least two dozen of these puzzles for my 94 year old mother. She has been doing puzzle since she was a child so sort of an expert. These puzzle were hard at first I think the small ones were the hardest but now they are quick easy for her but she still loves doing them. Love the vivid colors, the shapes of the puzzle and the pieces, not just rectangle shape puzzle. So I’m getting a few more puzzles before you close down. Thank you. My mother looks forward to doing these puzzles more so than the traditional ones.
Hey Diana! Thank you so much for sharing this—it makes us so happy to know your mom enjoys our puzzles and that they’ve become a part of her routine 💛 We’re truly grateful to be part of something so special!
Enjoyed the challenge and love the way these puzzles are put together. Beautiful after words .
Hey Shannon! Thank you so much! We’re really glad you enjoyed the challenge and loved how the puzzle came together—it means a lot to hear that! 😊🧩
I have ordered 2 lots of 9 puzzles, and every one arrived. I ordered 2 for each member of the family and 1 extra as a gift each time. Everyone loved them, and I would say they are worth the price, as other wooden puzzle places charge a lot more. The wooden boxes were hard to close again after opening, but I think I have the nack now, so if you need a hand let me know lol! Really enjoying redoing the dragon ones at the moment. Customer service are prompt and understanding, after I raised a worry about the wood pieces not being fully seperated. All in all, definitely go for puzzlesup, they are good value and have designs you will actually want to do.
Thank you so much for sharing your experience—it really means a lot that you’ve chosen us for your whole family! We’re so glad you’re enjoying the puzzles (and mastering those boxes!) 😊🧩
Appears to be a scam. Have been trying to track the package. Company responds that it is the shipping companies fault. Shipping company non communicative beyond AI assistant telling me that the package was undeliverable due to bad address. Have verified address with puzzle up and with delivery service. Delivery says a customer service agent will contact within 24 hours. It never happens. I’ll be asking the credit card company to cancel the charge. Don’t really care if it’s the puzzle company or the shipping companies fault anymore. I never got my 60$ plus worth of puzzles.
Hi Pauline, We’re truly sorry to hear about your frustrating experience and completely understand how disappointing this must be. Please know that this is not the experience we want any of our customers to have. While there are times when shipping issues are unfortunately out of our control, we take full responsibility for making things right when they arise. We appreciate you verifying your address and reaching out, and we're sincerely sorry that you haven't received the support or resolution you deserve. We’d love the chance to fix this. Our dedicated customer care team is ready to assist you directly—please email us at [email protected] with your order number so we can look into this immediately and provide a solution. Thank you for your patience, and again, we’re very sorry for the trouble this has caused.
Delivery was on time, plus a great variety of puzzles to choose from. I think you should have a Christmas in July sale with the puzzles I already bought for Christmas gifts.
Hey Doris! Thank you so much—we’re really glad you loved the variety and that your order arrived on time! And we love your Christmas in July idea… noted! 😊🎄🧩
UPDATE: Surprisingly, my puzzles arrived. I had given up on them. The puzzles appear to be what they described. Nevertheless, I won't be ordering any more. Has been more than a month with Tracking information on 17Track (which I've never heard of - I need to check if that is a legit company) stating "Your package is waiting to be picked up by the carrier." Today I received an email saying my package has been delivered, which it has not and the tracking info still "waiting to be picked up by the carrier." The contact address for Trustpilot is not the same as what is listed on the PuzzlesUp Contact page: Unit, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R. I am convinced that THIS IS A SCAM. I am thankful that I only lost $30.
Hi Sal, We're really sorry to hear about your experience and understand how frustrating this must be. Please know that PuzzlesUp is not a scam—we’re a real company, and we want to help make this right. Sometimes tracking updates can be confusing, especially with international shipping, and we’re happy to explain and check it for you. 17Track is a trusted tracking tool, but we understand it may not be familiar to everyone. Please email us at [email protected] with your order number so we can look into this and help fix the issue. Thank you for your patience, The PuzzlesUp Team 🧩💛
My Daughter-in-law has been I'll so I thought I would order some puzzles for her. According to all the reviews, the puzzles and pieces are small and small won't work for her! However, I was going to order anyway and figured someone in the family could put them together! BUT, after I completed the order and went to pay with my bank card, the bank contacted me claiming it was a fraud!
Hi Cindy, Thank you for sharing your experience, and we're truly sorry to hear about the concern it caused. We understand how important it is to feel secure when shopping online, and please know that we are a legitimate company trusted by many puzzle lovers worldwide. Sometimes banks may flag international purchases as a precaution, but we’re here to help every step of the way. If you need assistance with your order or have any questions, our friendly customer service team is ready to help at [email protected]. We’d love to make things right for you and your daughter-in-law.
i ordered a puzzle and have not received it. Got a your puzzle has been delivered but no puzzle. I sent two emails with order number and have never received a reply. It's been three weeks and I am ready to file a claim to get my money back on my credit card. I think they are a scam.
Hi Karen, Thank you for bringing this to our attention. We're very sorry to hear that your puzzle hasn’t arrived and that your previous messages may not have been responded to—this is certainly not the experience we want any of our customers to have. We take these matters seriously and would love the chance to make things right. Please reach out to our customer care team at [email protected] so we can investigate and assist you directly. We're here to help!
They said they were located in Aongatete in Bay of Plenty New Zealand, I live in Taupo Waikato NZ, so not far away. They claimed to be going out of business and having a closing down sale. I ordered and paid for an A3 Owl puzzle, yesterday later I received an A5 instead. The price on the site was quooted in US$ which was strange for an NZ company selling locally. i got billed for NZ$71, and the site quoted $49, very confusing. The goods arrived from China. I think this site is a scam on multiple fronts, I will not be buying more.
Hi Alan, Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience. We understand how frustrating this must have been and appreciate you bringing these concerns to our attention. We’d love the opportunity to make this right and clarify any confusion regarding your order and pricing. Please reach out to our customer service team at [email protected] so we can look into your case and assist you directly.
These puzzles are amazing!! I have purchased 10 of them and the quality is phenomenal!
Wow—10 puzzles! 😊 We're so glad you're loving them, and we truly appreciate your support and kind words!
The puzzles I have gotten are amazing and so beautiful! The one I received had 3 broken pieces I glued them together The other 5 have been perfect thank you for such great puzzles.
Hey Debbie! Thank you so much for your kind words—we’re really happy to know you’ve been enjoying the puzzles! If you ever need help with any damaged pieces in the future, we’re just an email away and always happy to assist. 😊
Very beautiful puzzles, unusual and delightful. I bought 5 (elephant, butterfly, horse, peacock, hummingbird) to give out as gifts and 4 made it out the door. I had to keep one for myself. I may get a few more as I like to promote good items. Great for older kids, Just the right number of pieces too, can do one in a few hours.
Hey Gaston! Thank you so much for the kind words—we’re so happy to hear our puzzles found their way into your heart (and gift list)! It means a lot that you’d share them with others and even keep one for yourself. 💛
Two of my daughters had birthdays coming up so I ordered a puzzle for each of them, with the mounting kits to go along with them. A turtle and an owl, and each puzzle was a hit. Service was fast, the prices were reasonable and I couldn't be happier. FIVE STARS*****
Hey Jennifer! Thank you so much for the kind words! We're so happy the turtle and owl puzzles were a hit for your daughters' birthdays—what a fun way to celebrate! 💛
Had an email last week saying they were delivered!! Of course, they have not and no one will get back to me. I have tried multiple ways. These are for my 90 year old father. I have reached out multiple ways. Very unhappy!!
Hey Dianne! We’re truly sorry to hear about your experience and understand how upsetting this must be—especially since these were meant for your 90-year-old father. Please know this is not the experience we want for any of our customers. We would love the opportunity to make things right and help resolve this as quickly as possible. Kindly reach out to our customer support team at [email protected] with your order details so we can look into this and assist you directly. Thank you for bringing this to our attention, and again, our sincerest apologies for the inconvenience.
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