Great customer service
I had a problem with delivery so I emailed them. They responded immediately and was very helpful. Delivery was verified. The puzzle is gorgeous and challenging.
About puzzlesup.com
Data updated- Website
- puzzlesup.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 75 reviews
- Replies to negative
- 93% (38/41)
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About this business
Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
Written by the business, not verified by us.Is puzzlesup.com legit?
puzzlesup.com (puzzlesup.com) has a 3.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 35% give 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers consistently highlight the gorgeous designs, vibrant colors, and durable craftsmanship of the unique wooden puzzles. People find the intricate pieces both fun and challenging, making them wonderful gifts for friends and family members. Additionally, buyers frequently mention the smooth ordering process and exceptionally fast shipping times. However, some customers also noted frustrating shipping delays, missing items or incomplete orders, and unresponsive support teams when attempting to resolve problems. A few individuals experienced major issues with incorrect delivery notifications, unhelpful tracking numbers, and packages that never actually arrived.
Auto-generated from all reviews of this business. For reference only.What people say
DELIVERY TIME WAS EXCEPTIONAL.
DELIVERY TIME WAS EXCEPTIONAL. LOVE THE DETAIL ON THE PUZZLE. mY hOUSEWORK IS LACKING DUE TO TIME SPENT PUTTING PUZZLE TOGETHER. lOVE THEM.
I love sitting and working on your…
I love sitting and working on your puzzles they are beautiful. I love the different shapes.
I was very pleased with the help I…
I was very pleased with the help I received when I had a problem. The support team was very helpful and made sure I got a replacement. Delivery time was also very good, I had my replacement within a very short period of time. I will highly recommend this site for their product. I really love theses puzzles, I have purchased many of them and when finished, I use puzzle glue to hold them together then I hang them
Prompt support
I recently started 8 puzzles and so far have just put one together. And when I did, there were some pieces missing. I wrote to them with pictures and they are sending a replacement. I am so pleased with their prompt and positive response. I love the quality of these little wooden puzzles and mod podge them and hang them on my walls. I previously bought lots of them.
Puzzlesup is an amazing company
Puzzlesup is an amazing company! Customer satisfaction is #1 priority to them. The puzzle selection is great! I am addicted to the acrylic puzzles that make a sun catcher. I plan on buying their puzzles for Christmas presents for my daughter and her girls!
I like the puzzle pictures but no challenge with these
I like the puzzle pictures, but I always order the largest A3. I will not order any more. The large ones are just the small ones with larger pieces. I did one yesterday in an hour. I need REAL large puzzles with small pieces that challenge me.
Love all your puzzles and suncatchers
Love all your puzzles and suncatchers, only thing with the suncatchers some of them come all put together which takes the fun out og the puzzle. Also if you are not really closing stop the ads saying you are. Have been purchasing from you for almost 2 years.
Delivery takes forever!!!!
Puzzles great
Always received in good time and well priced. Quick response if there is a problem
Pleasantly surprised - amazing craftsmanship
I bought the turtle jigsaw, I wasn't expecting too much, just a simple wooden jigsaw. In fact, these puzzles are amazing. Every tiny piece is in the shape of an animal (in this case) the puzzle is intricate and complex and quite a challenge. The craftsmanship is amazing. I just bought another one... It is a rare delight to order a product with very modest expectations and be so pleasantly surprised.
Great product and service
Great product and service! Thank you!
PUZZLE UPS REVIEW
I have made and purchased over 20 puzzles and have enjoyed every minute of making them. The quality is perfect and they all have met my expectations. I'm waiting for my last shipment to arrive so I can have some more enjoyable time. The new suncatchers are great. I just finished the Last Supper in 3 days. Once I start a puzzle I can't wait to see the finished product. Love all the puzzles and have framed almost all of the ones I have done. Thank you for all your great products.
These arent jus puzzles but an…
These arent jus puzzles but an experience into far off lands with an assortment of animals from cats to sloths & all that are in between. Each piece has vibrant colour that clicks perfectly into place, perfectly cut. No flimsy over lapping paper cuts. You can literally shut the real world out for a while as u destress & think only of the nx piece. Ordering was so easy to do & u are frequently updated of the delivery times ect. Ive been in touch with a few ppl from this site & they will quickly find solutions to any problems that mite occur from ordering mistakes for example. Delivery didnt take long either the way some sites do & there's always tracking available. Look dnt jus take my word for it go hav a lookas there's so much more than scenery &/or animals. A totally enjoyable experience for many reasons. They are more than jus puzzles. Buy one & ull understand straight away wot I mean...
Great service and great quality
I have made many orders with PuzzlesUp due to their great quality and have always had great service. Most recently, when I thought an order had been lost in transit, Customer Service staff person was very kind in helping verify that it had been delivered and, lo and behold, my family found it here! I was embarrassed. Again, Customer Service staff person was understanding, very supportive, and reinforced my confidence in their service!!!
Laughing at this request for an…
Laughing at this request for an evaluation. The order appears to be on a SLOW BOAT FROM CHINA! I have been checking the progress and it appears to originate in china and the information shows it spent many days crossing the Pacific. It was ordered on June 10 and set to be delivered June 27. The tracking notice at one time said to arrive betweenJune 30 to July 7.
TheseFamily puzzles are challenging and…
These puzzles are challenging and rewarding. They have resulted in a weekly “Puzzle Friday” with me and my two daughters. It has strengthened our relationship! Thank you!
the puzzles are very challenging
the puzzles are very challenging. I swore up and down there was no way I had all the pieces until I finally put the last piece in! Sure enough....complete and amazing. I can warn you the small puzzle is not for the "faint of heart"...very challenging bur very rewarding when finished.
My favorite puzzles
I love these puzzles. The designs are unique, the colors are vibrant, and the pieces are sturdy. I do avoid the curly shapes when I shop for my older sister, as she has trouble with the unusual shapes. Those I keep for myself!
The fun experience I have putting the…
The fun experience I have putting the puzzles together. The beauty of the pieces, and the variety of the pieces. I enjoy the challenge they provide to me. They arrive nicely packaged and in the sets I order.
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