QIDI

Everything went smooth.

Everything went smooth.. from transaction to shipping to assembly. Machine fired up.. did all its test and went right to work!

The QiDi box choked on PPA-GF

The QiDi box choked on PPA-GF, and the company said, “You can’t use the box for that - must be off-line, single feed.” O.k. I removed the box, but now, the printer will not feed. The support function is lame, saying I need to update offline the firmware, but the printer says “No update found”. And the printer - brand new out of the box, will not print.

Max 4 is a workhorse

Max 4 is a workhorse, its been printing nonstop for multiple prints without issues of any kind.

Йордан ПетровBulgaria · 1 review · Experienced 2026-06-05 · Posted 2026-06-06

Customer service with Eleanor helped a…

Customer service with Eleanor helpmed a lot. I had a defective network piece, that they shipped me a new one. Free of charge

Alfonce BrunFrance · 2 reviews · Experienced 2026-04-12 · Posted 2026-06-04

I placed an order for a printer in…

I placed an order for a printer in March. I asked about the delivery time and was told it would take about one month. In April, they provided me with a FedEx tracking number. We are now in June, yet the tracking status on the FedEx website remains stuck on 'label created' with no further updates. I have been reaching out to Qidi customer service for three weeks regarding this issue. Every time I request an update, they just told me to wait for an inquiry. I still haven't received any explanation of the problem. Does it really take three weeks to conduct an inquiry with FedEx or their local warehouse? For a first experience with Qidi Tech, this is very bad. I ordered this printer for my birthday two months in advance. My birthday was a week ago, and I still have no updates, no offer for compensation, and no refund from them. I stop to write to her customer service, because I really feel like my requests for updates are just annoying them and provide me the same reply each time.

Fast and easy ordering

Fast and easy ordering. Plus reasonable pricing

Excellent printer for the hard core engineering type

I bought this printer since I needed a large, engineering capable 3d printer and so far this has been excellent.

The order and checkout process

The order and checkout process. Why is pretty seamless? Customer support did a nice job of answering any questions. I had in a timely minute. The only thing that I didn't like What's having to constantly check the order status throughout the preorder period to receive zero updates. It would have been extremely nice to see a little more in depth of what was going on. Especially in an event while your order is delayed or something happened in the shipment process. As an extremely excited customer, I feel like that would have been meaningful. Overall experience was good.

Works really well

Works really well, spent months sourcing and building a voron 5 or so years ago and this can easily go toe to toe. Quality of the prints is outstanding as well as print speed. So far none of the hand built voron quirks either.

Very good product back by excellent support service

I purchased the Q2 combo and when it arrived one of the Qidi Box support shaft assemblies was missing a bearing. I contacted support and the immediately rushed me a replacement. Would have been 5 stars if not for the missing bearing.

Good communication on shipping

Good communication on shipping. Good pricing. Good instructions and packaging.

Nick ScandurraItaly · 1 review · Experienced 2026-05-04 · Posted 2026-05-04

I cannot recommend the QIDI Q2.

I cannot recommend the QIDI Q2 based on my experience. At first I had ongoing print quality problems and a PTFE tube that rubbed against the glass top cover. Support acknowledged the rubbing issue and suggested I print my own riser modification for a brand-new printer. After continued troubleshooting, a much more serious issue appeared: while heating the chamber to only 65°C, the printer repeatedly reported ADC/chamber temperatures of around 130°C and triggered emergency shutdown protection multiple times. Ambient room temperature was only around 20°C. I provided logs, screenshots, videos, and spent weeks communicating with support through more than 10 emails. Instead of diagnosing or replacing the faulty component, I was instructed to manually edit the printer.cfg file and increase the thermal safety limit from 130°C to 150°C. I do not consider modifying thermal protection thresholds an acceptable solution for a new consumer printer. Raising the shutdown limit does not explain why the sensor spikes occur in the first place. The hardware itself has potential, but the support experience has been exhausting and disappointing. I expected a reliable product, not weeks of troubleshooting and manual configuration edits on a new machine.

Great price and easy of purchase

Great price and easy of purchase. Shipping is free and fast.

The Plus 4 printers are my choice for…

The Plus 4 printers are my choice for my print farm. They are reliable and consistent and easy to use.

Assembly instructions aren’t very…

Assembly instructions aren’t very clear. On line videos don’t show the correct model. Getting an “invalid version” error when I try to log in. Still have to sort that out.

smooth transaction and prompt delivery.

Great filaments at great prices

Great filaments at great prices. I use the Plus4 printer, it is so easy to operate and produces great looking prints.

I would like to thank the technical…

I would like to thank the technical support team at QIDI and Eleanor personally! My QIDI Q1 PRO 3D printer broke down, and Eleanora quickly diagnosed and fixed the issue, sending me all the necessary video instructions on what to do. Thank you so much!

Mark DuncanCyprus · 21 reviews · Experienced 2026-04-28 · Posted 2026-04-29

for a tech company they are not very technical

I have a Qidi Plus 4 which had a litany of issues which were eventually resolved. My issue now is that with the release of the Qidi Max 4 I would like to purchase one but when you go to their website they will start the order then advise that it is currently impossible to ship a Max 4 To my location... Now that's fine, the problem starts when they start emailing me telling me I have left items in my basket and can "checkout now" (yes items that they REFUSE to ship to me) and then I am almost weekly receiving emails on why i need to buy a Max 4 to rub salt in the wounds they keep trying to get me to buy one of their machines but yet refuse to ship one to me... and then in those emails you are advised "if you have an issue" to email a guy called "Alex" who will help you out, then when you email that address , it bounces back as unknown .... Qidi Get your act together....

Easy and straight forward site to order…

Easy and straight forward site to order items from. The only thing that gets me is the emails that have discounts but they only apply to accessories but not the machines.