Qure Skincare (qureskincare.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
I did a big purchase from Qure Skincare at 2 am !! I was still on shift, I had an inconvenient and the Qure Customer Care Team solve my issue within the first hour. They made my purchase easier, I am loving my treatments and face LED pro mask, I appreciate the quick response from the team, I will continue purchasing my skincare treatments from this site! It is so convenient to do at home. 🩵🩵🩵
Excellent customer support I bought a Q-Rejuvalight Pro Facewear and, because of a pregnancy, only started using it about a year after purchase. After roughly a week of use the silicone began cracking along the seam where it meets the LED panel. By that point the one-year warranty had technically expired, since it runs from the delivery date rather than from first use. I explained the situation and sent photos, expecting a difficult conversation. Instead, Qure reviewed the case, approved a full replacement, and told me I didn't even need to return the faulty unit. Special thanks to Janica and Elmo, who handled everything quickly and without making me fight for it. A company's real character shows in how it handles the edge cases, and this was handled well.
I've purchased many Qure products and love them all! Customer Service is the best! Promptly responsive and addressed a recent issue with my faucet filter and immediately and sent me a replacement! The products speak for themselves, but the professionalism in Qure's Customer Service staff elevates the company to the next level. Thank you, Henry M for our seemless communications and your promptness in responding to a rare issue!
Its 100% a scam. I placed an order for a helmet. Received its cover without the helmet. They told me the helmet will come separately on a different shipment. Two months passed and I still don't have my order. They keep replying to emails with nonsense about shipping and order processing making it feel like its complicated. Nothing comes from them, beware. They charge exuberant amount of money and in the end you won't get a thing.
My customer service representative is the right person for the job! Years ago I read a book about customer service and it talked about creating raving fans; customer service nailed it. I was disappointed when I didn’t receive my package because the carrier delivered it to the wrong address. Due to the excellence of customer service and effective communication, things quickly turned around in a positive way. A replacement was issued in an expedient manner and after a second attempt, I received my package. This is the kind of service that I expect to receive when there is a problem. Thanks!
My holy grail . I stop buying expensive face cream The cost of qure cones out cheaper And it really works
I had an issue with one of the items and the team was so quick, very understanding and very professional in addressing the issue within the next day.
Amazing customer service and support it’s everything that you would expect from a reputable organisation you won’t be disappointed
the product is always good and when i have a qustion it is answered promptly and quickly reverts to a human. great
I've been using my Qure red light therapy mask almost every day for about 1½ years, and it has honestly become part of my daily routine. Recently, it started having trouble charging and wouldn't hold a charge consistently. I contacted customer service, and I was so impressed with how they handled everything. They responded quickly, asked for a few photos and short videos so they could see the issue, and kept me updated throughout the process. Once they confirmed the problem, they immediately sent me a brand-new replacement mask. Arrived on Aug 4 2026. It's rare to find a company that stands behind its products the way Qure does. Their customer service was professional, responsive, and genuinely caring. This experience made me an even more loyal customer, and I highly recommend both the product and the company. Thank you Dipali S.
The customer service was very friendly, outstandingly patient and went the extra mile to sort out every issue and answer every question from my side. I’m looking forward to use the products. By now, everything looks highly professional and arrived safe and sound in my Swiss home. My special thanks goes out to Rachel, who took care of me during the whole process. I appreciate it very much.
I was having an issue with my mask charging. I contacted customer service and they were very prompt in responding and offered steps to try. The instructions they offered worked and my mask is charging and functioning well. They also sent follow up emails to check on how things were going. This positive experience gave me a lot of confidence in this company and the products that they stand behind.
Their customer service team is great, they respond promptly to my inquiries in a clear and satisfactory manner.
I love the QURE face mask! I am sure I will love my neck mask. I had to reach out to Customer Service about my neck mask and they are exceptional with their service , they immediately sent me a new one and I can’t wait to get it! Keep up the good work! Thank you…
I worked with Ezekiel when my order was missing an item and he was quick to respond and quick to find a solution, very happy with the company, care and product so far!
The most important thing to remember is that you will see the best results after a few months. You need to be patient. If you stick with it, it will pay off. Take a before and after pic for yourself. You will see a difference
I had a defective bottle needle head cover and I reached out to the company. They were immediately on top of it and sent me a new bottle. Also , said that if I have problems with any of the rest of the bottles in this box to reach back out to them. Extremely impressed with the communication and the backing that they give their product. Highly recommend.
We were having technical difficulties and I was only able to see a couple responses. Then I received a call from customer service! Thank God because by that point I was really frustrated by not getting any responses to my questions. All questions were answered directly by Joseph. I would give him 5 *****
I had a few issues with my order, including a leaking serum vial and two microneedling heads that couldn’t be used because the protective caps wouldn’t come off. While that was disappointing, Qure’s customer service was excellent. Rachel was kind, responsive, and quickly arranged replacement products. I really appreciated that the team took my feedback seriously and seemed genuinely interested in improving the product and packaging for future customers. Product issues can happen, but great customer service makes all the difference. Thank you, Rachel and the Qure team, for making things right.
Love the product. I’m on a budget crunch right now so unfortunately I have to pause my “luxury” items. There was no pressure to not cancel and when I was sent a subscription product by accident they were quick to rectify the issue. I will 100% be back and support and business with great customer service.
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