Qure Skincare

Excellent customer service

Excellent customer service! I had a question about a pre-ordered product, and I got the answer excellently explaining everything in an hour.

Customer service was awesome!!

Customer service was awesome. My shipping issue was resolved in less than 24 hours. I was actually amazed how on top of things this company is. They seem to take customer service seriously. Can’t wait to receive my shipment soon. My problem came from the courier not the company. But they were quick to handle it.

Is this a scam?

Friends and I pitched in to give an e-gift card to a friend in May. It is now July and she STILL can’t access it. Customer service just keeps responding over and over again with repetitive comments and ridiculous questions but never fixing the problem. It’s feeling very scammy at this point and I’m afraid I’ve lost money. I’ll be calling my bank tomorrow to refute charge and will report to BBB.

Great customer service

I reached out to change my order and customer service made it very easy to do

Fast Response and Resolution

My email was answered within 24 hours, and issue was resolved very quickly!

Top notch customer service

I have been so pleased with my first box! The last needle head was deformed, but I was lucky to have a second box I was able to snag one from. I reached out to customer service, and they immediately sent one replacement plus one extra (in case it happens again.) Customer service (Joseph) was great!

Your birthday was great in more ways than than one.

My birthday parcels arrived quicker than expected. The Customer Service is second to none. And it’s difficult sometimes when we are scattered all around the world, Hydee and Rachel and Charm are wonderful. Gradually I’ve gone from red light masks to -All in one serum at night to micro- infusion as well. So you guys are definitely doing something right. And being respected by plastic surgeons and dermatologists world wide is great to see. Now you just need to get QureRX available to Australia as we cannot get it here. Keep up the great work. Roz T

This product is amazing

This product is amazing, I am 61 years young and I am seeing visible tightness & changes in my face and skin tone. Shout out to Ezekiel in customer service , it is impeccable! 100 stars and I highly recommend this product 🙌

I have made a couple of phone calls to…

I have made a couple of phone calls to Q customer service. Both were women and very helpful and understanding of my questions regarding my Facial mask and neck masks. I also texted with a gentleman, Jerald, in customer service support. My experience has been very positive. Thank you.

I love QURE products

I love QURE products. I’ve been using microneedling for about two years now now and it has done great things for my skin. I’m anxious to try their red light system. Costumer service is top tier!

I rarely write reviews but

I rarely write reviews, but I felt this experience deserved recognition. I purchased both the Qure Face Mask and the Neck & Chest Device. When I first received the face mask, I thought it was defective because it was difficult to turn on and I didn’t realize the head strap needed to be installed manually. Convinced something was wrong with the product, I contacted customer support. Over the course of 39 emails, Rachel from the Qure support team patiently worked with me to troubleshoot the issue. We tried different solutions, and after I finally sent a video, she was able to identify that the problem wasn’t the product at all, it was simply my misunderstanding of how to assemble it. What impressed me wasn’t that we found the solution. It was how Rachel treated me throughout the entire process. At no point did she become impatient, dismissive, or make me feel foolish for what ultimately turned out to be user error. She never blamed me or gave me attitude. Instead, she remained gracious, respectful, empathetic, and genuinely appreciative of my business from beginning to end. This is the kind of customer service that creates lifelong customers. When people feel heard, supported, and treated with kindness, it builds trust and loyalty far beyond a single purchase. Rachel’s professionalism, compassion, and emotional intelligence deserve recognition from Qure’s leadership. Her approach should be highlighted as an example of best-in-class customer service and incorporated into training for future team members. Technical skills can be taught, but genuine compassion is much harder to instill, and Rachel clearly has it. Thank you, Rachel, for turning what could have been a frustrating experience into one that left me feeling valued as a customer. Well done, and thank you, Qure, for having people like Rachel on your team.

I had a delivery issue with my order - Resolved Promptly

I had a delivery issue with my order, but when I reached out to Qure customer service, they responded very quickly. Rachel from Qure Customer Support promptly resolved the issue, and I didn’t even have to wait 24 hours. I am very satisfied with their customer service. Regarding their product, I personally used the LED mask once last night, and I haven’t seen the results yet. However, my mom has been using the micro-infusion for wrinkles and the LED mask for almost 7 months now, and she is really happy with the results. That’s why she recommended I get it too for the dark spots. I’ll give more feedback later once I see the results—or don’t see them, lol.

The main part the serum is not sealed…

The main part the serum is not sealed in the new packaging. Not for me!

quick and responsive.

Customer service was outstanding and…

Customer service was outstanding and very prompt.

Good customer service

Good customer service, nice package and tutorial step by step

I really love this micro-infusion…

I really love this micro-infusion serum. I actually had a friend ask if I had had work done on my face. Wonderful results!!

This company is truly legit

This company is truly legit. The customer service was above and beyond what I expected from some place I found off a social media link. I ordered the micro-infusion system (3 month) supply and am still midst of applying my serum, but I reached out the company with an out of the ordinary request for more micro needle heads and they responded quickly and sent me extra heads free of charge!! I was so shocked at this level of customer satisfaction which is not that common these days. Thank you Qure!!!

59 and looking fabulous!!!

I have been purchasing from this company for the last two years, and I can tell you they do not dissapoint. Their customer service goes above beyond the support. Staff is fabulous and the product is amazing. I’ve actually bought enough product to last me for the next 10 months and I’m looking forward to seeing if they come out with anything that can top this product in the near future, I highly recommend purchasing the Qure product. You definitely will not be disappointed.

Outstanding resolution of my case

The resolution to my concern was outstanding. I very much appreciate Qure's customer service, and it's a reason to continue as a customer. Thank you