Tbh their shipping is very…
Tbh their shipping is very questionable. Customer support is amazing tho. Rachel was super helpful and following up consistently. Really appreciated her effort
About Qure Skincare
Data updated- Website
- qureskincare.com
- Category
- Beauty & Well-being
- Location
- United States · Middletown
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 80% (8/10)
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Is Qure Skincare legit?
Qure Skincare (qureskincare.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
What people say
Solid Customer Service
Qure always has solid, proactive and friendly customer service, and I've been a customer now for three years.
No change yet
This. Company has the best customer service! I cannot rate the products because I’ve seen no change after using the mask and micro needling. Their products are well made.
Ordered the bundle (Face and neck mask)…
Ordered the bundle (Face and neck mask) on June 11. The neck piece came quickly; however, as of July 7, I have not received the face mask and was notified that the face mask has just shipped from China (furthermore, the shipping information wasn’t even received by the shipper until July 7, almost a month AFTER I ordered the product). Given Qure’s overly complicated return policy which states returns must be requested within 30 days of purchase (and the fact that Qure is not responsible for any shipping delay), if for some reason I am not happy with the product, the return window will most certainly be closed and therefore, I will be out the $428 I’ve paid. I would suggest that any potential buyer perform due diligence prior to ordering. Read all customer reviews, carefully along Qure’s return policy and realize that this product is being shipped from China. The customer should NOT be held responsible for the company’s untimely shipment notification, as shown in the actual tracking information below: Tuesday July,07,2026 15:36:36 Local time Shipment information received
Reply from Qure Skincare2026-07-14
Thank you for taking the time to share your experience, and we sincerely apologise for the delay and any frustration this has caused. We completely understand your concerns regarding the return window in relation to the shipping timeline, and we want to assure you that this is not the standard of service we aim to provide. We have noted your details and a member of our team will be in touch with you directly to ensure this is resolved to your satisfaction. We appreciate your patience and value you as a customer. 🤍
I thought it was going to be a big…
I thought it was going to be a big hassle getting a refund from this company but they were so kind and willing to help me out in anyway possible. I would definitely buy from them again. I wish I could give them 5 ⭐️ s.
While it does improvement on your skin
While it does improvement on your skin, the battery performance has deteriorated significantly. Even after charging the device for approximately two hours (or until it appears to be fully charged), the battery runs flat almost immediately when I try to use it. This makes the device unusable. I only have the device for 1.5years.
Reply from Qure Skincare2026-07-14
Hi! Thank you for your review and for sharing your experience with us. We are pleased to hear you have noticed improvements in your skin. Regarding the battery, we would kindly ask that you reach out to us via direct message on our social media channels so that our team can look into this further for you. We appreciate your patience and look forward to hearing from you. 🤍
I can’t see a difference yet but I’m…
I can’t see a difference yet but I’m following all instructions. It’s hard to see a difference when you see your face daily. One of the best things about Qure is their personal service. Also their products are well made
Super efficient customer service
Having made a massive error in my ordering I posted a message in the Qure WhatsApp customer service group. Within minutes Abby replied to my questions, she removed the product that I had ordered in error from my subscription, advised me how I could make a return of the product, as it had already been despatched, and adjusted my future subscription, getting me the best possible price. It took a while because it was complicated, but she explored every avenue available and gave me lots of choices. I felt that I was being a pest, but she persevered and got everything sorted for me. The only problem was that when my package arrived it was missing one product, but I’ve already been assured that this is being shipped separately. Thanks for a remarkable experience Abby.
Outstanding customer service
Outstanding customer service. Thank you!
Quick response and very helpful
Quick response and very helpful. Other companies should take note!
Only got half of my order after I paid…
Only got half of my order after I paid over $500! The rest of my order was on “backorder” and was going to ship with the next shipment. Two months later, and still no product. Customer service was responsive the first time I reached out and ensured me my products would ship. Have been trying to get ahold of them again for the past month again with no luck. Starting to feel like a scam!!
Reply from Qure Skincare2026-07-14
Hi! Thank you for bringing this to our attention, and we sincerely apologise for the experience you have had. We completely understand your frustration and want to assure you that this is not the level of service we strive to provide. We would very much like to resolve this for you as a matter of priority. Please do not hesitate to reach out to us via direct message on our social media channels and our team will ensure this is addressed promptly. We appreciate your patience and are committed to making this right. 🤍
Very sticky solution
I’m have just started using the micro needle infusion. It’s pretty easy to set up and use. It’s not as painful as I expected. The problem is the solution is. it very oily and sticky and does not absorb into the skin well, even overnight. I would question the reasoning and potential risk to skin punctured by the needle, upon which a sticky and oily residue sits that attracts hair and dust in the air?!!! This is not how the product is represented in the numerous adverts and it is very disappointing and misleading. Time will tell if it makes any difference but on first use I am really not too impressed. A lot of money for an ill thought out solution.
Reply from Qure Skincare2026-07-14
Hi! Thank you for taking the time to share your feedback, and we are glad to hear the setup and application were straightforward. Regarding the texture of the Wrinkles Serum — the tackiness you are experiencing is a known characteristic of Copper Tripeptide, one of the key active ingredients, and is completely normal. It does settle over time, and we would recommend applying the treatment a couple of hours before bed rather than immediately before sleep to allow for better absorption. That said, we have noted your details and a member of our team will be in touch with you directly to ensure you have the best possible experience going forward. We appreciate your patience. 🤍
Serum leaked. Customer service didnt care.
I ordered this. The serum showed up leaking. I was IMing with a customer service person. They were inpatient. CLOSED THE COMMUNICATION. Shoddy. Showed up with multiple leaks.
Reply from Qure Skincare2026-07-14
Hi! Thank you for sharing your experience, and we sincerely apologise for both the condition in which your order arrived and the level of service you received. This falls well below the standard we hold ourselves to, and we take this feedback very seriously. We would like the opportunity to make this right for you. Please reach out to us via direct message on our social media channels and a member of our team will ensure this is handled with the care and attention it deserves. 🤍
You Can't go wrong with Qure Products!
Excellent Customer service! I have only encountered 1 problem and it was immediately taken care of! I Love Love Qure! I just did my 6th bottle of Qure's anti wrinkle serum! My friends (who didn't know i was using Qure) gave me a lot of compliments on my face and Neck) then they asked me what am I using for skin care? I said it's Qure micro needling! Both of them said omg that's expensive! I laughed a little and said No it's not and you get to do it in the comfort of your own home!😃 it's under 200.00 for a 3 months supply you can buy a 6 month supply you can also mix your serum 1 for anti aging another one for dark spots uneven skin ect! Then use their Led face mask and the free Led neck mask when you buy the face mask it's a win win all the way around! So I showed them my box that my micro needling came in and they both read the Pamphlet! Then i showed them my face and neck mask and of course they had to try it out! 😉 Like I said it's A WIN WIN!!! Now Qure has acquired 2 more customers! In late August i will be turning 65 and I can't wait I also have a family wedding in November!! Thank you Qure Your the Best!!
Qure Customer Support team was excellent
I really like the Customer Support team from Qure and the services they provide. Especially Hydee who helped me with my order where it was me who made a mistake in my order. She quickly resolved my issue. I am happy with Qure and will continue to buy from them.
Great Customer Service
I ordered the product and tried it once. I realized that it just wasn't for me. I emailed and tecieved a response in a timely manner. In addition, I was not pressured to keep the product. I was emailed a shipping label and instructions. It did not cost me any thing to return it.
The customer service is outstanding
The customer service is outstanding. They addressed my problem and were very eager to help. I love this product and am getting great results
I have been loving my micro needling…
I have been loving my micro needling experience with Qure. The packaging is beautiful and I really like the ease of the micro needling kits. I recently also tried the under eye and smile line items, and I like those as well. At this point I have re-ordered my micro needling kit for another six months. When I contacted customer service, they responded promptly and resolve my issue.
I had an issue and when I contacted…
I had an issue and when I contacted customer service they were wonderful! Love this company and their products.
Ordered a system months ago and lost…
Ordered a system months ago and lost the applicator. Was able to chat online and with Jerald, and even though they have gone away from that system. They had a few applicators left in stock and he sent me one out and no charge so I can finish using the product that I ordered. I was seeing results when I used it and am excited to begin it again. Great customer service.