Qure Skincare

Customer service Marianne is excellent

Amazon delivered my parcel to the wrong…

Amazon delivered my parcel to the wrong place and I had no idea where this was. Elmo sorted this out without fuss and arranged for a replacement to be sent as soon as I provided proof of this. Great customer service

Had to return the mask because my skin…

Had to return the mask because my skin did not react well to it but I will say, customer service was 10/10. Rachel helped me understand what the causes could be and I really appreciated her help.

Customer Service is Top Notch

I had a great experience with Jerald from customer service. He was incredibly helpful and understanding regarding the issues with my order. He responded quickly, explained my options, and worked with me to find a resolution. His professionalism and willingness to help turned what could have been a frustrating situation into a very positive experience. Thanks to Jerald's excellent customer service, I have a much more positive impression of Qure and feel confident purchasing from them again. It's always refreshing to buy from a company who genuinely cares about helping customers.

Great customer service

Customer service to submit a return for refund was outstanding 5/5. Cian was extremely quick and thorough in handling my request and getting my refund approved. When I first purchased my order the processing and shipping turnaround time was a bit longer than expected but overall happy with my experience especially the customer service.

First package arrived damaged, awaiting replacement

First package (6 month supply microneedling) arrived June 13 with 7 leaking serum vials. Contacted customer service and sent photos of the damaged vials as requested. Received an email on June 17 stating that a replacement (3 month supply) was being sent and tracking info would be provided once it was shipped. Still no tracking info after 6 days. Contacted customer service again and was told the order was “sent to the warehouse” but not yet shipped. Now waiting for a follow up call or email “within a day or two” to provide information on the status of my replacement order. Unable to review the product at this time as I will not use product that wasn’t properly sealed.

Worth the investment

Products price, customer service Five stars across the board.

Excellent customer service

Excellent customer service thru chat. Everything always goes well when I call them to ask for assitance and things get done quickly. Keep up the good work!

Kristin is an absolute Angel 👼

Kristin is an absolute Angel 👼 and absolute delight to deal with, compassionate professional and very efficient I have recommended Qure to all my friends n family Ps The product I have is the led mask, I have bought other brands but never fitted right n uncomfortable but this is the bomb If your on fence about buying the product don’t be it it is a great product and with such amazing customer support you won’t be disappointed Hand on heart ❤️

The mask and the Décolletage System…

The mask and the Décolletage System came before the expected time, I couldn't use it for the first 2 weeks because of a treatment I was going through, wgen I started to use it I couldn't make the Décolletage part to function, I was a little disappointed, however I syarted the return/ replacement process and Qure' team help me right away to fix the problem so I can enjoy my product, is very easy to use. I have only been using it for a couple,of weeks now, i will review again after 12 months. Thank you for such a great product and helpful team.

First time buyer!

Jerald was great in helping me replace the vial that leaked during shipping! This is my first time purchasing Qure and interacting with their customer service team. Everything went smooth, and Jerald was helpful from start to finish!

Would recommend

You'll see results within 6 weeks or less and they continue to get better

It's quick & mostly painless, some describe a velcro, I think it's a little "spicier" than that, but it goes away quickly. I had professional MN last year it didn't last long and was very pricy. What I have spent on Qure for 6 months was what I paid for a single tx. I notices a slight improvement after the 3rd tx, after my 5th tx A coworker just asked if I'd lost weight or changed my diet because my face looks slimmer (I haven't) and my daughter said I look younger. The lines are less I feel more confident, wish I could post pictures.

Great products, great customer service.

I have used, and gifted, the micro infusion facial system and have found the products to be high quality and simple to use with easy access to instructions and support. There was an email glitch which I questioned and their response was timely and addressed my concerns completely. My experience is that Qure values their customers, the products are high quality and they go the extra mile to assure your satisfaction.

Their customer service is fantastic

Their customer service is fantastic. They genuinely strive to help you resolve issues, and while it might take a day or two to respond, they’re always quick to share good news. The mask itself is okay, but it’s quite expensive and only lasts a couple of years. Mine, for example, never travelled with me and was handled with great care, yet it still stopped working.

Customer service on top

Customer service on top! I was served by Rachel on whatsapp and she was so kind and helpful, I felt really appreciated.

I had a wonderful experience with Qure…

I had a wonderful experience with Qure Skincare's customer support. I was assisted by Hydee L., who was incredibly helpful, polite, and professional throughout the process. She resolved my concern quickly, processed a full refund for my order, and clearly explained the timeline and details. Exceptional customer service like this is rare, and I highly appreciate her support!

My experience was a positive one

My experience was a positive one. Fast replies to my emails and a fairly easy return process when I inadvertently placed a double order. My refund was fast. Overall a very good experience!

Great Customer service

The team at Qure is so helpful and really go above and beyond to make their customers happy.

Problems resolved

I had many questions regarding my Qure Skincare order. I was on a CHAT with representative “ Jerald “ who was extremely informative and answered all my questions. Jane