Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Written by the business, not verified by us.Rail Ninja (rail.ninja) has a 3.1 out of 5 rating on OK.one, based on 939 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 593 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes. However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Auto-generated from all reviews of this business. For reference only.I would give them a score of 0 if there was an option. When you search for trains in France their site comes up first, and when you click on it it is all looking official. And only when you get your tickets with price on it you realise that you have paid almost double. And when you try to return the tickets rail ninja offers you half of what you just paid. Pure con and day light robbery. Do not fall for it and go to official carrier site.
Avoid at all cost. They marked up the train ticket prices by 100% . They designed their website to look like the official government rail portal to misled you to book from them. Watch out and dont fall for it. Use The official korean rail portal "korail". PLEASE BEWARE
This company helps to arrange your travel plans, but I would prefer to have the tickets in my cellphone and not to arrive to the station for getting them before boarding the train.
Thank you for your feedback, Pilar. We're glad to hear that the service helped you organize your travel plans. Depending on the railway operator, some tickets need to be collected at the station, while others can be used directly from your phone. We truly appreciate your suggestion.
Thank you for your feedback, Maria! We're glad to hear that the process was straightforward and smooth. We look forward to assisting you again on your future journeys.
Thank you for your feedback, Lisa! We're glad to hear that the process was very easy. We look forward to assisting you again on your future journeys.
The booking was convenient and easy. The fact that we don't have the tickets in hand is concerning and anxieity provoking.
Thank you for your feedback, Thomas. We're glad to hear that the booking process was convenient and easy. We understand that waiting for ticket issuance can feel concerning. For some routes, tickets are released closer to the departure date by the railway operator, and they will be sent to you automatically as soon as they become available.
If you want to get ripped off please use this service you pay easily double price of what you should. Service is not great either very slow responses.
Easy and realtime update in the app.
Thank you for your feedback, Annie! We're glad to hear that booking trains in Indonesia was easy and that you appreciated the real-time updates in the app. We look forward to assisting you again on your future journeys.
Avoid at all cost. They are a 3rd party website that tricks you into believing it is legit. Marks it up by over 100%. Do not get tricked.
Thank you for your feedback, Todd! We're glad to hear that booking trains was fairly easy. We look forward to assisting you again on your future journeys.
Be alert!! If you cancel you face a very high penalty. My flight from US to France was cancelled and so I was forced to cancel the train trip.
Absolutely terrible service. I booked first-class train tickets from Bratislava in advance for just a one-day trip. A few hours later, they emailed me saying first class was unavailable and I needed to change my tickets. I agreed and changed them. Then, a few hours later, they contacted me again saying those tickets were also unavailable and I had to change to another time that did not work for me at all. They completely ruined my plans. Customer service was awful. Both Anna and Nick were completely unhelpful, showing zero initiative, empathy, or understanding of the situation. Just generic responses with no real attempt to solve the problem. I absolutely do not recommend rail.ninja. If you value your time, money, and peace of mind, use another service.
It was easy, but my ticket did not print in English. I need help with that!
Thank you for your feedback, Marlene! We're glad to hear that the booking process was easy. Please contact our support team and we’ll be happy to help you review the available options or provide guidance with the ticket details.
My in-laws booked tickets through Rail Ninja as they were directed to their site as the first hit on Google and so therefore thought it was the rail network’s page. This kind of practice should not be allowed. There is zero need to use a third party to book the same tickets you would book directly on the site. The money they charge is for zero added benefit. It is a complete scam.
Rail NInja is a 3rd party company that charges ridiculously high prices for train travel. I recently booked a ticket from Madrid to Barcelona and needed to cancel because of a change in plans. This is well over a month in advance and have now been informed that $150 will be kept as a “service fee”. This is not clearly indicated when purchasing a “flexible” fare, refundable ticket! Do not recommend engaging in any business with this company. Book directly with the railroad for a better experience with reasonable pricing.
All was transparent throughout the information gathering, how to choose a route, how to choose seating options and when we would learn the specific seats we had reserved. No glitches, and we look forward to a fantastic and comfortable ride.
Thank you for your thoughtful feedback, James! We’re glad to hear that everything felt clear and smooth throughout the booking process, from choosing your route to understanding the seating details. Thank yo for choosing Rail Ninja!
Thanks for your feedback, Kenneth! Glad to hear the app made booking straightforward. We appreciate you sharing your experience and hope to help with your next trip too!
I booked the wrong date by mistake and realised when tickets were emailed. I contacted yourselves and Daria dealt everything and enabled me to rebook with a partial credit. Thank you very much. Efficiency and results.
Thank you for sharing your experience, Lesley! We’re really glad to hear everything was resolved smoothly and that our Support Team was able to assist you with the rebooking. Mistakes can happen, so it’s great to know the situation was handled efficiently and to your satisfaction. We truly appreciate your kind words.
The process was good. It is confusing as I requested seats next to each other and the numbers do not align as such but after looking at seating chart, they were next to each other.
Thank you for your feedback, Jim! We’re glad to hear the overall process went well. We appreciate you sharing this and wishing you a comfortable ride!
Extremely high comission with stricter terms than one would have had the same ticket was purchased directly from train company.
Thank you for your feedback, Dafna. We’re sorry to hear about your concerns. We would like to review your case in more detail. Please share your order ID, and the booking will be carefully checked with a follow-up provided.
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