Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Written by the business, not verified by us.Rail Ninja (rail.ninja) has a 3.1 out of 5 rating on OK.one, based on 939 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 593 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes. However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Auto-generated from all reviews of this business. For reference only.Website was quite clear and offered good options.
Thank you for your feedback, Susan! We're glad to hear that the website was clear and offered good travel options. We look forward to assisting you again on your future journeys.
After a couple of requests and emails and concern about the 2nd traveler , Nowell Chernick, I did finally receive his confirmation and seat # next to mine. So you may disregard my previous inquiry as to where his confirmation was. Alan. Chernick. Thank you!
Thank you for your update, Alan! We're glad to hear that everything was resolved and that the second traveler’s confirmation and adjacent seat assignment were received successfully. We hope you both have a wonderful journey.
Booking process went well. I am disappointed to see how much Ninja charge you for the service. After booking you see the original trainticket price (€30) but Ninja charge you for €55
Thank you for your feedback, JanGerard. We're glad to hear that the booking process went smoothly. Rail Ninja operates as a private booking platform, and prices may include service and support costs in addition to the carrier fare. We appreciate your comments and your feedback helps us continue improving transparency for our customers.
The website was easy to navigate
Thank you for your feedback, Judi! We're glad to hear that the website was easy to navigate. We look forward to assisting you again on your future journeys.
Good photography of train so we know what to expect. Swift arrival of tickets to download. Only a couple of improvement suggestions. From your website page we expected to be able to 'select' our seats (no indication of any extra price was shown that we could see). It seems it is actually 'reserve' a seat you mean. Finally, no indication of name if the Salamanca station we arrive at, to help our forward journey.
Thank you for your detailed feedback, Larry. We're glad to hear that the train photos and ticket delivery were helpful. We also appreciate your comments regarding seat selection wording and station information, as this feedback helps us improve the booking experience and make details clearer for future travelers.
Thrives and criminals. Should be shut down and put management staff in jail. Theiving bastards. 60% more expensive than actual price of ticket.
Overall very good experience. Dissappointed to not get 2 seats next to each other, but I realise that may not be something that Rail Ninja can control.
Thank you for your feedback, Peter. We're glad to hear that you had an overall very good experience. We also appreciate your understanding regarding seat assignments, as they depend on the railway operator's availability. We hope you both have a pleasant journey.
Thank you for your feedback, Floors! We're glad to hear that booking was easy and that you appreciated the transparent fees. We look forward to assisting you again on your future journeys.
Horrible company. Charged 2x the price of actual tickets. Do yourself a favor just do a little more research and buy tickets from the legitimate source instead.
Thank you for your feedback, Moreen! We're glad to hear that the platform was easy to navigate. We look forward to assisting you again on your future journeys.
Only available tickets should be sold and offered. I had booked tickets for a morning train, but I was issued tickets for 9:30 p.m. This threw my travel plans into disarray and cost me valuable time.
Thank you for your feedback, Katja. We're sorry to hear that the ticket change affected your travel plans and understand how frustrating that must have been. In some cases, availability can change quickly depending on the railway operator. We appreciate your comments and will continue working to improve the booking experience and communication around schedule changes.
Website was a little confusing to navigate.
Thank you for your feedback, Jose. We appreciate your comments regarding the website navigation and will continue working to make the experience even clearer and more intuitive. We hope to assist you again on your future journeys.
I didn’t realize rail ninja is a scam until it was too late and I had already booked my tickets with them. Not only do they charge a huge up charge, they simple… did not issue my tickets? I was charged immediately but never got tickets. I reached out to customer service but quickly realized I was emailing with a chat bot — I kept being reassured my tickets were being issued but would respond and say I still hadn’t gotten my tickets only to get the exact same response. They’ll charge you, not issue your tickets, and have no real customer service. Scary that companies like this exist.
I booked tickets on line for the 21st June. A day or so later I was informed that these tickets were not available. They gave me alternative times and I did not notice that they changed the date to the 23rd. I contacted them more than a week before the tickets were issued and asked them to change the date back to the 21st or issue a refund. They assured me that they will issue tickets for the 21st. I received the tickets a few days later and they were for the 23rd. I contacted them again and requested a refund. Rail Ninja refused to issue a refund. This is absolutely ridiculous as they changed the original date. As soon as I was aware of the date changed I contacted them to rectify the error. Despite them assuring me that the correct tickets would be issued, they were not. They are now refusing to refund the tickets. If the 21st was not available then they should never have processed my original request. Absolutely dreadful customer service and a total rip off. Do NOT USE RAILNINJA FOR TRAIN TICKETS, YOU WILL GET RIPPED OFF!!!
Overall it was an efficient process. What I didn’t like was I was allocated an earlier train even though I booked a 11am train which was supposed to be a shorter train ride to Seoul . I have reasons why I chose that timing but instead I was randomly assigned an earlier train ride
Thank you for your feedback, Angel. We understand how important your selected departure time was and we're sorry that a different train was ultimately assigned. In some cases, schedule or availability changes from the railway operator may require adjustments. We appreciate your comments and understand how this may have impacted your plans.
Though we are from Singapore and cannot understand a single word of Norwegian, we can more or less make out the instructions! There is only one hiccup: in your box asking for age of our child, the box stops at age 9! Our child has just turned 10. In Singapore, a child becomes a teenager at age 13, when he pays full fare. I hope you will still give a concession to our child.
Thank you for your feedback, Peggy. Our support team will be happy to help clarify the applicable policy for your booking.
Everything was easy, but I coudn´t choose my seats. I wish to understand how can I use my railninja points
Gracias por tu comentario, Alejand. Nos alegra saber que todo fue fácil. En muchas rutas, los asientos son asignados automáticamente por el operador ferroviario según disponibilidad. En cuanto a los puntos Rail Ninja, puedes utilizarlos en futuras reservas durante el proceso de pago. Esperamos poder ayudarte nuevamente en tus próximos viajes.
Fairly easy to navigate. I did have one question that non one could answer and it was regarding taking a bike bag on as a second bag and do I meed to pre-book. I eventually was "chatting" back and forth to a live human chat vs robot.
Thank you for your feedback, Michelle. We're glad to hear that the platform was fairly easy to navigate. We also understand how important clear information about luggage and bike policies can be, and we appreciate your patience while communicating with our support team. Your comments are very helpful for improving the experience.
Easy to follow
Thank you for your feedback, Rahim! We're glad to hear that the booking process was smooth and easy to follow. We look forward to assisting you again on your future journeys.
Good overview over the prices, the train rides with time departures and arrivals. Only thing that could be improved is the sending of the tickets. It was only possible to receive them a few weeks before the departure and not driectly after the booking (which was months before, so maybe it is not possible for you to manage sendings outs tickets before because they do not exist already - I do not know)
Thank you for your feedback, Orianne. We're glad to hear that the schedule and pricing information was clear and helpful. Regarding ticket delivery, for some routes tickets are released by the railway operator only closer to the departure date, which is why they may not be available immediately after booking. We appreciate your understanding and your helpful comments.
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