Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
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Is Rail Ninja legit?
Rail Ninja (rail.ninja) has a 3.1 out of 5 rating on OK.one, based on 939 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 593 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes.
However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Auto-generated from all reviews of this business. For reference only.
I am a travel agent booking for my clients. I reserved three (3) adults all with different names and passport numbers. I received three (3) tickets, however one was issued twice. So I do not have a ticket for the third traveler. They are departing in three weeks,
Reply from Rail Ninja2026-06-22
Thank you for your feedback, Michele! We’re glad to hear that our support team was able to assist you and that everything has now been resolved.
We appreciate you taking the time to share your experience and hope to see you again on your future journeys!
1 month before buy tiket but i didnot got discount
Reply from Rail Ninja2026-06-22
Thank you for your feedback, Nordea!
We would like to clarify that we do not offer discounts.
We appreciate you sharing your experience and hope you have a pleasant journey ahead!
The booking site was easy to use. The only negative feedback I have is that the site states you will receive tickets after the payment is processed. It has been over a month since the booking was made and we just received the tickets.
Reply from Rail Ninja2026-06-22
Thank you for your feedback, Daniel! We’re glad to hear the booking process was easy to use.
We’re sorry for the delay in receiving your tickets. In some cases, tickets are issued according to the train operator’s release schedule, and this can take longer than expected.
We also do provide an approximate ticket issuance date in your personal account, so you can always check the expected timing there for better clarity.
Thank you for your patience and for choosing Rail Ninja. We hope you have a great journey ahead!
Its a scam site with 200% markup price with no way to refund or change tickets. Excessive markup and refund policies are not disclosed. Book with actual rail/train company instead.
Thank you for your feedback, William!
Just to clarify: the tickets we provide are official tickets issued directly by the train carrier. They are usually in the language and format set by the operator, and in many cases cannot be re-issued or translated into English without affecting their validity for travel.
You can always find all the necessary booking details in your personal Rail Ninja account or directly in the Rail Ninja app. This includes your tickets and journey information.
If you need any specific help or cannot find something there, feel free to reach out to our Support Team. We’ll be happy to assist you.
Booking was easy. Waiting for the tickets to be issues was frustrating.
Reply from Rail Ninja2026-06-22
Thank you for your feedback, Mauro! We’re glad to hear that the booking process itself was simple.
We’re sorry to hear that the waiting time for ticket issuance felt frustrating. In some cases, tickets are issued according to the train operator’s release schedule.
Wishing you a smooth and enjoyable journey ahead!
the booking of the tickets was very easy however when i have received the tickets via email they are not in English so am hoping i have not made a mistake when booking
Reply from Rail Ninja2026-05-27
Thank you for your feedback, Jennifer. We're glad to hear that the booking process was easy. If you have any doubts about the ticket details, our support team will be happy to help review them with you.
Thank you for your feedback, John! We’re glad to hear that everything felt clear and easy to follow throughout the process.
We really appreciate you choosing Rail Ninja. Wishing you many great journeys ahead!
Made a reservation but the date was wrong and tried to correct it IMMEDIATELY and BEFORE the ticket was issued but still was charged twice for the ticket. Completely inflexible & unwilling to help me.
worked okay - hoped there was a senior discount as other train lines have but couldn't find one;
then my credit card was rejected for no good reason
Reply from Rail Ninja2026-05-26
Thank you for your feedback. Some banks may occasionally decline international transactions automatically for security reasons. We’re glad the booking still worked overall and appreciate your feedback as we continue improving the experience.
The experience to book was easy and good BUT the 4 stars due to the fact, that there is no information about the service possibilities on the train (food, drinks???)
Reply from Rail Ninja2026-05-27
Thank you for your feedback. We're glad to hear that the booking experience was easy and quick. Your comments are very helpful as we continue improving the booking experience.
Thank you for your feedback, Franco! We're glad to hear that the process was quick and clear. We look forward to assisting you again on your future journeys.
If you want 50% service fees these are the people for you
Easy to use but shame on me for not researching before booking . If you want to get charged close to $560 for $373 of tickets these are the people for you. 50% mark up for fees. Their disclosure on fee rates is a bullshit non-disclosure of actual fees. And guess what.... ..if you cancel they don't refund fees.
Thank you for your feedback, David. We're sorry to hear that the process felt too time-consuming. Your comments are valuable and help us continue improving the booking experience for our customers.
Thank you for your feedback, Graeme. Depending on the railway operator and route, some tickets are issued closer to the departure date. We understand that instant online ticket issuance can be more convenient, and we appreciate your comments.
Options laid out very clearly. Easy to understand.
Reply from Rail Ninja2026-05-22
Thank you for your feedback, Alexander! We're glad to hear that the options were clearly presented and easy to understand. We look forward to assisting you again on your future journeys.
I booked and paid for tickets Cordaba to Madrid and accidentally hit the wrong date.
I noticed within 5 minutes but too late. No cancelation, no refund - their "terms and conditions " (which you won't see) don't allow it.
They are very tricky making you think you're dealing with the actual company - third party rip off agent!
Illegal markup on booking tickets- Order RN-202605-2411732
Order RN-202605-2411732 — KTX010 Busan → Seoul, 19 May 2026, 2 passengers.
The KORAIL face value printed on the issued tickets is KRW 59,800 per passenger (KRW 119,600 total). Rail Ninja charged me INR 13,842/- for the exact same tickets, a markup of approximately 85-90% over the official KORAIL fare. The "service" Rail Ninja provided was a 5-minute online checkout that any traveller can do themselves in English on the official KORAIL site (letskorail.com) or the KORAIL TALK app — for free, with the same seat allocation, same booking flexibility, and the same e-ticket QR code.
The breakdown of fees was not transparently presented at checkout. There is no separate line item for "service fee" or "markup" anywhere I can find in the confirmation. The user is led to believe they are paying a rail fare.
This isn't a "convenience" premium — it's an opacity premium. A reasonable booking fee on a KRW 60,000 ticket would be KRW 3,000–6,000 (5–10% industry standard). Anything beyond that needs to be clearly itemised at the moment of payment under EU Directive 2005/29/EC on Unfair Commercial Practices, which applies to Rail Ninja's Estonian operating entity.
I have written to Rail Ninja support requesting a full breakdown and a refund of the undisclosed component. If a satisfactory response is not received within 7 business days I will: (1) file a Visa chargeback under "services not as described", (2) raise the matter with the Estonian Consumer Protection Board (TTJA), and (3) lodge a complaint via the EU Online Dispute Resolution platform.
For future travellers: book your KORAIL tickets directly at letskorail.com. Same tickets, no markup, no friction.
