RatePunk

Hello there, Thank you for your kind feedback! We’re glad you’re enjoying the design, timely alerts, and attractive fares. We understand that having more local airports or broader coverage across the country would make RatePunk even more useful. Flight deals depend on the airports, routes, airlines, and fares available in our system, so coverage can vary by region. You can add your preferred departure airports when setting up Price Alerts, which can help you monitor more relevant opportunities from the airports available to you. We appreciate the suggestion about broader country-wide coverage and will pass it along to our product team. 🙏 Best regards, RatePunk Team

Hello Maria, Thanks for trying RatePunk! We're thrilled to be part of your travel journey! If you have any questions, don’t hesitate to reach out. 😊 Best regards, RatePunk Team

Hello Ihsan, Thank you for your feedback! We’re glad to hear the app is working well for you and that you’re finding the rates valuable. The deals on the main page are refreshed as new fares become available, but flight prices and availability can change very quickly. A deal may still be visible while the underlying fare has already sold out or changed, particularly for the most attractive fares with limited airline inventory. This is why a deal you click on may sometimes no longer be available at the original price. If you’re looking for Business Class deals, these are available through our Elite membership, which provides access to Business and First Class opportunities in addition to the standard Economy deals. We appreciate your feedback about refreshing expired deals more quickly and will pass it along to our product team. If you encounter a specific deal that repeatedly shows as available but cannot be booked, please contact [email protected] with a screenshot and the deal details so we can investigate. 🙌 Best regards, RatePunk Team

Hello Keith, Thank you for sharing your experience! If you have any questions or need support along the way, don’t hesitate to reach out. 💙 Best regards, RatePunk Team

Hello Lara, Thank you for your feedback! We’re glad you enjoy receiving our deals. To receive personalized alerts based on your own preferences, you’ll need to set up a Price Alert in the RatePunk app. There you can choose your departure airport, destination, travel dates, travelers, and travel class. Once your alert is created, RatePunk will monitor the selected criteria and notify you when a matching fare becomes available. If you haven’t set up a Price Alert yet, the general deals you receive may not necessarily match your preferred routes. If your alerts don’t seem to match the preferences you selected, please contact [email protected] with your account email and details of the alert so our team can check it. 🙏 Best regards, RatePunk Team

Hello Kayla, Thank you for sharing your experience! If you have any questions or need support along the way, don’t hesitate to reach out. 💙 Best regards, RatePunk Team

Hello Corey, Thanks for trying RatePunk! We're thrilled to be part of your travel journey! If you have any questions, don’t hesitate to reach out. 😊 Best regards, RatePunk Team

Hello Dania, Thank you for your kind feedback! We’re excited to hear about your upcoming travel plans and hope RatePunk can help you find some great opportunities for your trip to Canada and your European adventure next year. When you’re ready, you can set up Price Alerts in the app for your preferred departure airport, destination, travel dates, travelers, and travel class. If your plans are flexible, you can also choose flexible dates to monitor a wider range of fares. We really appreciate you planning to recommend RatePunk to your friends, and we hope your first deal is one that makes your membership worthwhile! ✈️ Best regards, RatePunk Team

Hello Laura, Thank you for taking the time to provide such detailed feedback. We’re sorry that your experience with the Elite membership, Price Alerts, and our customer support did not meet your expectations. We especially understand your frustration when you had already explained the issues to our team and received instructions that did not address the problems you reported. RatePunk’s Standard membership focuses on Economy Class deals, while Business and First Class deals require the Elite upgrade. The upgrade is optional, and its price and included features are shown before the additional purchase is completed. We understand, however, that you would prefer to see the full pricing structure and differences between the membership options even more clearly before making a decision. Regarding Business Class deals, RatePunk cannot guarantee that a suitable fare will be found within a particular timeframe. Premium-cabin fares depend heavily on airline inventory, route, demand, travel dates, and when airlines release discounted fares. Some routes can have very few qualifying Business Class deals, even when you are flexible. We also understand your concern about customized alerts. Price Alerts can be created around your departure airport, destination, travel dates, travelers, and travel class, but they are not currently designed to monitor one exact flight or guarantee a particular flight-time preference. We appreciate your feedback that the alert setup should retain more detailed preferences and provide more precise control over the flights being monitored. We’re also sorry that the previous response from our support team did not address the specific issues you had already explained. That is not the kind of support experience we want to provide. If you would like us to take another look, please contact [email protected] with the email address associated with your account and, if possible, screenshots of the alert settings you created. We can then review the account and the particular alert rather than simply sending you general setup instructions. Best regards, RatePunk Team

Hello Joseph, Thank you so much for your kind words! We're thrilled to be part of your travel journey! 💙 Best regards, RatePunk Team

Hello Betty, Thank you for your feedback! We’re glad you’ve joined RatePunk and are looking forward to helping you find a great deal to Florida. To receive personalized deals for Florida, make sure you’ve set up a Price Alert in the RatePunk app. You can select your preferred departure airport, Florida destination, travel dates, travelers, and travel class. If you’re flexible with your dates, using a wider date range can increase the chances of finding a suitable fare. Deal availability varies depending on airline inventory, demand, route, seasonality, and available fares, so it may take some time before a matching deal appears. Once one becomes available, your Price Alert will notify you. 🙌 Best regards, RatePunk Team

Hello there, Thank you for your feedback! We’re glad you find RatePunk interesting, even if the deals haven’t matched your preferred destinations yet. Deal availability can vary significantly by route, airline availability, demand, travel dates, seasonality, and remaining fare inventory. Some destinations may simply have fewer discounted fares at a given time. We recommend setting up Price Alerts in the app for your preferred departure airports, destinations, travel dates, and travel class, including flexible dates if possible. This allows RatePunk to keep monitoring those routes and notify you when a suitable fare becomes available. We hope your next alert brings a deal that works for you! ✈️ Best regards, RatePunk Team

Hello Patricia, Thank you for your feedback! We’re glad you’ve just joined and are exploring the app. If you’re looking for specific domestic or international routes, you can use the Flight Deals section and the search bar at the top to enter your preferred departure airport, destination, travel dates, travelers, and travel class. For more personalized results, we recommend setting up Price Alerts in the Alerts section. Tap “Create new alert” in the top-right corner, then enter the departure airport, destination, dates, travelers, and travel class you’re interested in. RatePunk will then monitor those criteria and notify you when a matching fare becomes available. If you’re having trouble finding or using these options, please contact [email protected] and we’ll be happy to help you get set up. 🙏 Best regards, RatePunk Team

Hello Ami, Thanks so much for your feedback — we’re thrilled to be part of your travel journey. ✈️ Best regards, RatePunk Team

Hello Tim, We appreciate your feedback! If you have any questions or need support, we’re always here to help. 🙌 Best regards, RatePunk Team

Hello Susan, Thanks so much for your kind words! We’re really glad you’re enjoying the app. If you have any questions, don’t hesitate to reach out. 😊 Best regards, RatePunk Team

Hello Paul, Thank you for sharing your perspective. We understand that seeing the value of a flight-deal service ultimately comes down to finding a fare that works for your own travel plans. RatePunk doesn’t guarantee a specific discount or a particular fare for every destination. The deals available depend on airline inventory, demand, route, travel dates, seasonality, and fare conditions, so results can vary considerably between travelers and routes. If you’re looking for a specific destination or have certain travel dates in mind, you can set up a Price Alert in the RatePunk app with your preferred departure airport, destination, travel dates, travelers, and travel class. This allows RatePunk to monitor those criteria and notify you when a matching fare becomes available. If you need help setting up an alert or have questions about how the service works, please contact [email protected] and our team will be happy to assist. Best regards, RatePunk Team

Hello Glynn, Thank you for sharing your feedback. We’re sorry RatePunk didn’t deliver the value you were hoping for. We understand that if the routes and airlines you normally use are consistently cheaper, our deals may not always be the best fit for your travel plans. Flight fares vary depending on airline availability, route, demand, travel dates, seasonality, remaining inventory, and fare conditions. RatePunk cannot control the prices airlines offer, and we cannot guarantee that every deal will be cheaper than fares found directly with an airline or on another platform. Our service is designed to help travelers discover unusual or attractive fares and monitor them through Price Alerts, rather than guarantee savings on every journey. You can customize alerts based on your preferred departure airports, destinations, travel dates, and travel class to focus on the routes you’re interested in. If you believe an advertised fare was inaccurate or misleading, please contact [email protected] with the details or screenshots of the deal. We’d be happy to have our team review the specific fare and investigate what was shown. Best regards, RatePunk Team

Hey Peter, Thank you for sharing your experience! We’re thrilled you found some great airfare deals and are enjoying the value RatePunk provides—there’s nothing better than finding a great deal. ✈️ Best regards, RatePunk Team

Hello Sherry, Thank you for sharing your experience! If you have any questions or need support along the way, don’t hesitate to reach out. 💙 Best regards, RatePunk Team