Ready Refresh (readyrefresh.com) has a 3.0 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 44% rate it 4 stars or higher while 39% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I enjoy having my water delivered, and the service is very convenient. However, I’ve noticed that ReadyRefresh sometimes changes my delivery date after it has already been scheduled. This creates uncertainty and makes it difficult to plan, especially when I’m expecting the delivery on a specific day. I would appreciate more consistency with the delivery schedule or clearer communication when changes are necessary.
Difficult to fix problems relating to payment and delivery
Primo Brand products are great and they are great when it comes to customer service!!
The price of their water just kept getting higher. Couldn't afford anymore
They only deliver on Tuesday, one day a week now. Very difficult to try and get a water delivery received in a neighborhood in the city.
Big selection and great value Delivery communication and easy to use platform
I like that the water last me a long time, because it’s only me using it. But I’m get charged way too much for the water and the dispenser. I can’t afford it anymore. I have called the company to come pick up the dispenser and empty water jugs and no one came.
I signed up through my Sam's Plus membership. Love the convince of delivery service, but I am not satisfied with payment. I had been over billed several times, & was informed by customer service that the next two delivery would be adjusted. They was not, so I only authorized my card for the amount I was informed I had to pay. Larger amount was attempted. I was charged a late charge which I ended up paying due to representative informed me they would adjust which it was then the next day I pulled up my account the amount was reversed back with another late charge. I am going to cancel membership.
If there was a zero star it would be deserved. We loved ( past tense) our water for both home and work. Then the merger happened and deliveries were not happening. We ran out several times. Customer support would promise us things that never happened. It was an absolute nightmare and the wurst part was no one cared. A customer service manager told me my accounts mean nothing my loyalty means nothing all I am in a small fish in a wield of sharks and there’s no other options so live with it and stop whining. So I moved on. No one should ever speak to anyone like that. I did file a formal complaint and guess management agreed in that statement as never heard back.
I guess I couldn’t give it lesser than 1. I used ReadyRefresh 2 years ago in Texas and never had a problem. Now I’m in Raleigh and minding my own business at Costco water aisle when I buy the PRIMO WATER from their agent. The delivery is just postponed two consecutive Thursdays without any notice. My first delivery. This is dirty dirty policy whatever it is. Never again.
Charged for cups that were never ordered or delivered. This happened many times. Promised refunds and free bottles that never materialize. Customer service is horrible, they seem to have a mandate to not escalate. They make it difficult to cancel. Acquisition by Primo Brands didn't improve it, actually I think it made it even worse.
Sometimes you get your water on time sometimes you dont
The driver is the best! Tom is kind and attentive. Goes out of his way to be helpful since my husband is disabled. Website is easy and Tom is helping us manage the inventory of water since we can’t seem to lol
Why charge a delivery fee if you are going to botch up the delivery every single time? 1) Delivery is NEVER on time. 2) The delivery drivers either don't read the delivery instructions or don't understand them, or they simply choose to ignore them. 3) Delivery drivers formally report that items as being delivered when in reality they are not I have called and complained about the above issues MULTIPLE times. The representatives simply "take a message" which then probably goes to die in some unknown graveyard. EVERY DELIVERY is a problem, and I have to call and follow up MULTIPLE times for ONE delivery to happen. Why is it so difficult for them to fix this problem when multiple customers are complaining about the same issue? Why do I need to stress and call and follow up multiple times to get every single delivery in spite of specific delivery instructions being in place and paying top dollar for the product? If you cannot guarantee timely delivery or professional delivery personnel who can read, comprehend and follow directions, then stop charging delivery fees on every order!!! An extremely dissatisfied, angry and stressed-out customer. Rita Goradia, MD
To many stops on your route and i felt rushed the whole time doing my route. It was great pay! The tips were really nice that was added to my check as well.
This company is a scam! I attempted to cancel a delivery and it was canceled for 3 months. Then it reactivates and my bank declined the transaction because it looked suspicious. And because that was declined I was still charged and forced to pay because they listed my $89 to a debt collector and I didn't receive anything to get changed for this. I got no water, no soda water nothing but they claimed I was in debt. And the call center is a joke. I spent days trying to contact the debt collectors and all I got was an endless loop of failed calls sending me to one extension after another. I'm a disabled combat veteran on fixed income and because I was needing to rent an apartment I had to pay this so my credit wouldn't take a hit. This company is lawless and manipulated me into paying for something I never received service for. And... In fact I called the company and closed my account down after they tried running my card again. Then I get hit with a debt collector. Crazy I know.
201 reviews matching