Records Finder (recordsfinder.com) has a 4.0 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 73% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
M
Michael wolf Jr · 1 review · Verified · Experienced 2026-03-29 ·
★★★★★
You were professional …
You were professional and clear about what was happening and how to execute it
Reply from Records Finder2026-03-30
Hello Michael,
Thank you very much for your positive feedback. We’re delighted to hear that you found our communication professional and clear, and that the process was easy to follow.
Ensuring our customers feel well-informed and supported every step of the way is a top priority for us, so your comments are truly appreciated.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
He was very willing to help and have a great attitude.
Reply from Records Finder2026-03-28
Hello Taniece,
Thank you for your wonderful feedback! We're so glad that our representative, Jai, was helpful and maintained such a positive attitude. We'll pass along your kind words. He'll be happy to hear your positive feedback.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I purchased one time service for $5 and instead I’ve been charged $25 every month for 3 months until finally I caught it.
Service itself also didn’t provide much information , all that you can find in public sources
Reply from Records Finder2026-03-24
Hello Alexandr,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand your concern regarding the unexpected charges.
This is certainly not the experience we aim to provide. We can confirm that your account has already been reviewed by one of our agents and a refund has been processed. Please allow 3–5 business days for the funds to be reflected in your account, depending on your payment provider.
We would still like to look further into the billing issue and your concerns about the value of the service. Your feedback is very important to us and helps us improve what we offer.
We sincerely apologize for the inconvenience caused and appreciate your patience. If you need any further assistance, please don’t hesitate to reach out.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Rep was great answered all my questions and concerned
Reply from Records Finder2026-03-24
Hello Chanda,
Thank you very much for your 5-star review.
We’re delighted to hear that our representative was able to answer all your questions and provide the support you needed. Delivering attentive and helpful service is very important to us, so your feedback is greatly appreciated.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I have asked for a refund and they were kind and processed the payment
Reply from Records Finder2026-03-24
Hello,
Thank you very much for your kind 5-star review. We’re pleased to hear that your refund request was handled promptly and that you found our team helpful throughout the process.
Providing efficient and courteous service is very important to us, and your feedback is greatly appreciated. Should you require any further assistance, please do not hesitate to get in touch.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
1. My issue was resolved very satisfactorily.
2. The agency acted with great integrity. Upon confirming that I had not received their services, they refunded all my fees and cancelled any potential future charges.
Reply from Records Finder2026-03-24
Hello Yuanbing,
Thank you very much for your wonderful 5-star review and for your kind words about our integrity.
We’re delighted to hear that your issue was resolved to your satisfaction. Acting with transparency and fairness is extremely important to us, so we’re glad we could promptly address the situation, issue your refund, and ensure no further charges were applied.
Your feedback truly means a lot to our team. If there is ever anything more we can assist you with, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Hello Rebecca,
Thank you for your 5-star review! We're delighted that you received excellent and friendly service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
T
T&M Hayes · 1 review · Experienced 2026-02-05 ·
★★★★★
My experience with Records Finder went very well! 🙃
My experience with Records Finder was somewhat inconveniencing, but it was not due to the management or the app itself, My son who is on the spectrum and a juvenile, was working on a project related to law and criminal records. In the process, he and a classmate discovered Records Finder and inadvertently signed in, not realizing that my debit card was linked to my laptop. Consequently, when the free trial ended, $24.95 was deducted from my account. Upon noticing this charge on my bank statement, I promptly researched the situation and contacted customer service, providing a brief overview of what had occurred. I was quickly assisted by Jehoaney, a customer service representative, who informed me that my account had been canceled and that the $24.95 would be refunded immediately. Although I did not personally use their services, I was impressed by how professionally and efficiently my issue was resolved. I would certainly recommend Records Finder to my family and friends, knowing that their customer service team is dedicated to helping customers. Thanks again!
Reply from Records Finder2026-03-13
Hi,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic weekend, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The website is very easy to use, search record is very accurate. good value and price, and result comes out immediately. The customer support has quick response and helpfor. I had very good experience
Reply from Records Finder2026-03-14
Hello Lulu,
Thank you for your kind words! We're glad you found our website easy to use, the search results accurate, and the reports delivered quickly. It's also great to know our customer support team was responsive and helpful.
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Hello Zahiana,
Thank you very much for taking the time to leave us a 5-star review. We truly appreciate your kind feedback.
We are delighted to hear that Stephanie was able to assist you and provide such a positive experience. Our team is committed to delivering the highest level of service, and it is always rewarding to know when one of our colleagues has made a meaningful difference.
Your comments will certainly be shared with Stephanie and the rest of the team. Thank you again for your support, and please do not hesitate to reach out if we can assist you further in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I appreciate customer service for their speedy service! Also I appreciate the acknowledgment of my concern!
Reply from Records Finder2026-03-11
Hello Samantha,
Thank you very much for taking the time to share your 5-star review. We sincerely appreciate your kind feedback regarding our customer service team. It is wonderful to hear that you were satisfied with the promptness of our service and that your concern was acknowledged and addressed appropriately.
Providing efficient and attentive support to our customers is very important to us, and your comments are truly appreciated. We are grateful for your support and look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Hello Juan,
Thank you very much for taking the time to share your 5-star review. We truly appreciate your kind feedback. We are delighted to hear that you had a positive experience with Gerry, and we will be sure to pass along your compliments to him.
Your support means a great deal to us, and we are always here should you need any further assistance.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
M
Mark · 4 reviews · Verified · Experienced 2026-03-04 ·
★★★★★
Champion Customer Service
The disclosures on an ongoing agreement to charge you 24.95 monthly should be made more evident, but the cancellation and the refund was swift, no questions, and Danile my assist was courteous, kind and caring. Way to go Daniel, you deserve a raise.
Mark McCormick
Reply from Records Finder2026-03-05
Hello Mark,
Thank you very much for taking the time to share your 5-star review. We truly appreciate your feedback and your kind words.
We are pleased to hear that your cancellation and refund were handled promptly and without difficulty. Providing a smooth and respectful customer experience is very important to us, and we are delighted to know that Daniel assisted you with courtesy, kindness, and care. Your recognition of his efforts means a great deal, and we will be sure to pass along your compliment to him.
We also sincerely appreciate your feedback regarding the visibility of the $24.95 monthly agreement disclosure. Insights like yours are valuable and help us continue improving the clarity of our communication with customers.
Thank you again for sharing your experience, Mark. We greatly value your feedback and support.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
c
customer · 2 reviews · Experienced 2026-02-27 ·
★★★★★
Complete crap
Reply from Records Finder2026-03-02
Hi Anton,
I appreciate your review and I'm sorry for the confusion. At the time of enrollment, you have agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, https://recordsfinder.com/terms.
I've reviewed your account and can confirm that it has been canceled and two refunds were processed. Rest assured, our company will no longer bill you. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
F
Floyd · 1 review · Experienced 2026-02-24 ·
★★★★★
misleading, did not provide info
completely misleading in what info they will give you, I needed ownership information for a vehicle and they did not provide it.... do not use this service, it is a complete waste of money.
Reply from Records Finder2026-02-25
Hello Floyd,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not meet your expectations.
At present, we have been unable to locate an account under the name provided in your review. To properly investigate this matter and offer further assistance, we kindly ask that you contact our support team with your order number, the email address used at the time of purchase, or any additional relevant details so we may link your review to the corresponding account.
We remain committed to transparency and customer satisfaction and look forward to resolving this matter once we receive the necessary information.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The customer service representative was extremely helpful and polite As a senior citizen, I appreciated her kindness greatly
Reply from Records Finder2026-02-20
Hi Nathaniel,
Thank you for taking the time to give us a review. We're happy you're pleased with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
It doesn't show what the damages where in the accident, but I do like the information that it does give you about the car
Reply from Records Finder2026-02-18
Hello Belinda,
Thank you for your review and for sharing your thoughts with us.
We understand your concern about the accident details not showing the specific damages. Your feedback is valuable, and we will share it with our team as we continue working to improve the information we provide. We’re glad you found the rest of the vehicle information helpful. If you have any additional suggestions or questions, please feel free to reach out. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I work with a lady. she was able to give me a refund after I didn’t know I signed up for a seven day trial. She did her best and accomplished this for me. Thank you.
Reply from Records Finder2026-02-16
Hello Tiffani,
Thank you very much for your 5-star review and for taking the time to share your experience.
We are pleased to hear that we were able to assist you with the refund regarding the seven-day trial. Providing clear information and effective support to our customers is very important to us, and we are glad we could resolve this matter to your satisfaction.
Your kind words are truly appreciated. Should you require any further assistance in the future, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The rep i spoke with was very understanding, professional, and courteous.
Reply from Records Finder2026-02-12
Hello Daric,
Thank you very much for your 5-star review. We sincerely appreciate you taking the time to share your experience.
We are delighted to hear that the representative you spoke with was understanding, professional, and courteous. Providing exceptional service is extremely important to us, and it is always rewarding to receive such positive feedback.
Your kind words will be shared with the team, and we truly value your support. Please do not hesitate to contact us if we can assist you further in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I purchased a search for $2.99 and wasn’t aware it included an automatic subscription. After noticing the unexpected $24.99 charge, I contacted customer service. They responded promptly, explained the charge, and refunded the amount, which I appreciated. The service itself works as advertised, and clearer upfront communication about subscriptions would make it even better.
Reply from Records Finder2026-02-11
Hello Nina,
Thank you for taking the time to share your feedback and for your 4-star review. We appreciate you bringing this matter to our attention.
We’re pleased to hear that our customer service team was able to respond promptly, clarify the charge, and issue a refund. We’re also glad that the service itself met your expectations and worked as advertised.
Your comment regarding clearer upfront communication about subscriptions is well noted. We value this feedback and are continuously working to improve transparency and the overall customer experience.
Thank you again for your review and for giving us the opportunity to improve.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315