Records Finder (recordsfinder.com) has a 4.0 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 73% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The process is a joke! I filled out an application including my email and phone number. Then at different times two morons at the company said my phone number and email were wrong. The last person looked at my order and everything was correct. I don’t know how you are still in business! 😝😜
Reply from Records Finder2026-08-05
Hello John,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn about your experience and understand how frustrating this situation must have been.
We apologize for the confusion regarding your contact information. Based on your review, it appears you received inconsistent communication, which is not the standard of service we strive to provide.
We would appreciate the opportunity to investigate this matter further and better understand what occurred. At your convenience, please contact our support team with your application details so we can review your case thoroughly and work toward a resolution.
We value your feedback, as it helps us identify areas where we can improve our service and customer experience.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
A
Ada · 1 review · Verified · Experienced 2026-08-01 ·
★★★★★
Fast and helpful service
Reply from Records Finder2026-08-03
Hello Ada,
Thank you very much for taking the time to leave us a 5-star review. We are delighted to hear that you found our service fast and helpful. Your kind feedback is greatly appreciated and serves as a wonderful encouragement to our team.
We truly value your support and look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Hello Fares,
Thank you for taking the time to leave us a 5-star review. We sincerely appreciate your kind feedback and are pleased to hear that you had a great customer service experience.
Providing exceptional support is our priority, and we're delighted to know that our team was able to meet your expectations. Your recognition means a great deal to us.
Thank you for choosing GoodCar. Should you need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
If you need to do a background check Records Finder will help you to do that
I found the information I needed it was very helpful. Thank you for your service. It was useful for my needs. It helped me make a decision in finding the right person.
Reply from Records Finder2026-06-29
Hello Laura,
Thank you very much for your outstanding 5-star review. We are delighted to learn that you found the information you needed and that our service was helpful in meeting your needs. It is especially rewarding to know that our report assisted you in making an informed decision in finding the right person.
We sincerely appreciate your kind words and are grateful for your support. If you ever need assistance in the future, our team will be more than happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
C
Cerberus · 1 review · Experienced 2026-06-27 ·
★★★★★
Scam
Scam. They do not scrape records, I tested multiple times. They even said they had records on multiple people of the same name, but once they get their money? Nothing. What I don't understand is why they wouldn't even provide a simple service that's easy to code. Pay some freelance a pittance and you'd make the money back very very quickly.
Reply from Records Finder2026-06-27
Hello Cerberus,
Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I would love to help check your account, but I could not locate one using the name you provided in this review. Please give us a call or email us at [email protected]. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Canceled my subscription so fast and because I didn’t use the website during the trial period, the gentleman was able to refund the charge that was taken out on the billing date.
Reply from Records Finder2026-06-22
Hello Jonathan,
Thank you for taking the time to share your 5-star review.
We are pleased to learn that our representative was able to promptly assist you with the cancellation of your subscription. We are also glad that, after reviewing your account and confirming that the service had not been used during the trial period, a refund could be processed for the charge incurred on the billing date.
Providing efficient, professional, and fair customer service is very important to us, and we appreciate your kind feedback regarding your experience. Thank you for giving us the opportunity to assist you.
Should you require any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Hi,
Thank you for taking the time to leave us a 5-star review.
We truly appreciate your kind words about our customer service. It is wonderful that you found our team understanding and helpful. Providing excellent support and ensuring our customers have a positive experience are always our top priorities.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Hello Lokesh,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that your issue was resolved to your satisfaction and that the assistance provided met your expectations.
Your kind feedback is greatly appreciated and serves as encouragement for our team to continue delivering excellent customer service. Thank you for choosing our service, and please do not hesitate to reach out if we can assist you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I needed help with a subscription, and Jehoany, Voice of Customer Specialist, exceeded my expectations and resolved my request expertly :)
Reply from Records Finder2026-06-15
Hello Amanda,
Thank you for your 5-star review and for sharing your experience with us.
We are delighted to hear that Jehoany, our Voice of Customer Specialist, exceeded your expectations while assisting you with your subscription request. Providing professional, efficient, and customer-focused support is our top priority, and it is wonderful to know that Jehoany was able to resolve your concern expertly.
We truly appreciate your kind words and your recognition of Jehoany's efforts. Thank you for choosing our service, and we look forward to assisting you again whenever needed.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I disliked that it wasn't completely clear that I was signing up for a reoccurring monthly fee. I was very impressed with the customer service representative that worked with me to refund my account. He was very kind and very helpful.
Reply from Records Finder2026-06-09
Hello Julie,
Thank you for taking the time to share your feedback and for providing a balanced review of your experience.
We sincerely regret that the recurring nature of the subscription was not completely clear during the sign-up process. We understand the importance of transparent billing information and appreciate you bringing this matter to our attention. Feedback such as yours helps us identify opportunities to improve the clarity of our services and communications.
At the same time, we are delighted to learn that our customer service representative was able to assist you with your refund request in a professional and courteous manner. It is especially rewarding to hear that you found the support provided to be kind, helpful, and attentive. We will be sure to share your recognition with the representative involved.
Thank you again for your valuable feedback and for giving us the opportunity to address your concerns. Should you require any further assistance, please do not hesitate to contact us.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I requested account closed and not charged. Case was closed with supposed refund. Still being charged.
Reply from Records Finder2026-06-02
Hello Dominic,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the continued charges after your cancellation request.
Upon review, we can confirm that our support agent has already processed the refund for your account. Please allow approximately 3–5 business days for the refunded amount to be reflected in your original payment method, as processing times may vary depending on your bank or payment provider.
Should the refund not appear after the stated timeframe, please do not hesitate to contact our support team with the details linked to your account so we may further investigate and assist you promptly.
We appreciate your patience and understanding.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I could not find the information that I was looking for. Tried several different ways for several hrs. I don’t think my info was on digital file which would have nothing to do to do with you. Please cancel my membership.
Reply from Records Finder2026-05-25
Hello Becky,
Thank you for taking the time to share your feedback. We sincerely apologize for the difficulty you experienced while searching for the information you needed. We understand how frustrating it can be to spend several hours trying different search methods without success.
As you mentioned, it is possible that the records you were searching for may not currently be available in digital format, which can sometimes affect search results. Nevertheless, we truly appreciate you giving our service the opportunity to assist you.
We want to make things right. I have checked your account, and rest assured that one of our agents has already canceled your account, and no further charges will occur.
Thank you again for your feedback, and we wish you all the best.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Hello Olena,
Thank you very much for your 5-star review and for your kind feedback. We are delighted to hear that you were satisfied with our service. Your support and trust are greatly appreciated, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Hello Suraj,
Thank you for your 5-star review. We’re pleased we could assist you with your subscription cancellation quickly and smoothly. Your feedback is greatly appreciated, and we’re glad to hear you were satisfied with the service provided.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Cath has the best customer service. She was polite and proactive and explained every step as we went. What I thought was going to be a tedious experience asking for a refund was made pleasant and so fast, including confirmation emails as we spoke. She is a real asset to your team and wish her the very best for the future.
Reply from Records Finder2026-05-21
Hi Justine,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received from Cath. We'll ensure she reads your feedback; this will make her day. Have a great week, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Hello Emerie,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that the product/service worked for you. We also appreciate your honest review and value your comments, as they help us continue improving the experience we provide to our customers.
If you require any further assistance or have any questions, please do not hesitate to contact us. We are always happy to help.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Hello Carol,
Thank you for your review. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can close the pop-up notification, and the search will continue running without additional fees.
Additionally, we source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
I want to turn things around and help you get the information you need. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The person that I spoke to was knowledgeable, kind, and courteous
Reply from Records Finder2026-05-12
Hi Steven,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
OK I'll be as constructive as I can.
Use Truth Finder or Been Verified.
Reply from Records Finder2026-05-12
Hi Robert,
We're sorry you were dissatisfied with the service. Rest assured, we will do our best to improve our services. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Was able to get the information needed to make a wise decision for purchasing a vehicle
Reply from Records Finder2026-05-08
Hello Ray,
Thank you very much for your 5-star review. We are pleased to hear that you were able to obtain the information needed to make a well-informed decision regarding your vehicle purchase.
Your feedback is greatly appreciated, and we are grateful for the opportunity to assist you throughout the process. We wish you all the best with your new vehicle and look forward to serving you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315