Book online bus tickets in Malaysia with redBus.my. Big list of operators and routes, Check out various bus service offers and book confirm coach seat.
redBus Malaysia (redbus.my) has a 1.3 out of 5 rating on OK.one, based on 123 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 25 of them were added in the last 12 months. Last updated 2026-10-24.
Purchased ticket thru online , jb to butterworh 12pm . Cs call for bus rescheduling 10am from jb to butterworth,it need take more than 12 to 13 hours to reach destination.horrible experience !!!!!! Stop kl , Ipoh , taiping , parit Buntar , Nibong tebal , Kulim and butterworth !!!Waste time !!!guys , don’t purchase! ticket thru this rebus !!! Was banned !!!!!
Bad srvice..sorry busOnlineticket is better than you,redbus. It is easy to get refund from busOnlineticket..redbus, this is my last time using yourservice..thank you..#duitsayatakhalalkan!
I booked a online ticket from TBS to Bukit Mertajam on 13/6/2023 and intended to travel 2359 hrs on 13/6/2023.. bit I was accidently booked travel on 14/6/2023 2359 hrs. I've realized the mistake i did on 2100 hrs 13/6/2023 and I tried to reschedule it immediately. But,bi did not succeeded after numerous attempt I made through the apps as well redbus.my. the reschedule indicated error message even after the call support person advised me on this matter..so I had to buy a ticked again to complete my journey. I'm 62 yrs old person had no remedy to be rectified on this matter.
the refundable ticket is actually NOT REFUNDABLE. I tried to call customer support to complain as my refund was rejected after filling up the refund form. I called the customer service, but nobody was there to assist. And I was trying to send an email to them, but the email was rejected due to an incorrect email address. FULL SCAM! Totally untrustworthy.
This apps is truly scammer. I have booked my bus. Suddenly it came out said they have accept my payment but the bus is not booked.
I'm so disappointed in redbus. I've been using redbus for two years，and I often have to take the bus because I'm in college. In my previous experience, those who buy refundable tickets can get their own refund immediately, but from this year after cancelling the order, we can't get our refund, why? Does your company promise 100% refund to customers is just a scam? When the bus ticket is already very expensive, the customers are willing to pay more money to buy the 100% refund ticket, just because they are afraid of encountering a lot of emergencies, which is impossible to predict in advance. But why as customers, we spend more money to buy the 100% refund guarantee but we do not get what we should get? Based on the title 100% so we purchase it by extra charges but we don't get the expected refund?I really think that spend more money and will get the refund when we cancel is our consumer's rights. We need to go through a lot of application procedures and provide valid evidence to prove that why we cancel the tickets. if the evidence provided is insufficient or does not meet the requirements they will disqualify you from getting a refund. If like this, we are no need to spend extra money to buy refundable tickets because it is just a waste of money and meaningless. What redbus do is basically cheating the consumers. Hope redbus will improve this issue in the future to avoid losing all the customers who trust your company.
Although human communication is not there, it is easy to purchase ticket online.
Bus did not wait me and left! Did not even mention clearly where to depart at timesquare. Make me need to repurchase ticket again. Will not consider redbus again
I genuinely regret my experience with redbus service, as I was denied a refund without any explanation. Despite purchasing a 100% refundable ticket, they refused to refund my RM100 ( 2 ticket ) ticket cost. I strongly advise against using this service.
my recent experience improved from the last time so to be fair i upped my rating
Houser me ya ready announced mask freedom.. and still KL Sentral bus driver FORCE U TO BUY RM1 PER MASK!!!! so ridiculous.. PLEASE FIX THIS PROBLEM! they are using a different way to take money from consumers…
Plusliner bus was cancelled _ no refunds until now (3 weeks already) Bought offer code (buy 2 tickets _discounted- validity 28 days) but unable to buy 2nd discounted ticket. What's going on Redbus? You hv a what's app group n a telephone number but no one helping/ replying.
Why there no information about the bus broke, cancel and have problem. Then, make the customer wait for so long
If there is no star i would hv gvn it tht. This site is a scam!! DO NOT BUY FROM THIS WEBSITE. There is no support no one answers the number provided. Even the bus company cannot help with the booking. Its a scam! My ticket is tmrw and i stl get the error page today. No one i can call oe message for help. I tried both the app and on the website. Booked the ticket a week ago and I still get error page until today. No one can help me
This is the WORST customer experience I had in my life. Me and my sister took a ride from KL to JB by Transnational Bus on Sep 23, 9pm KL Time zones. The seat is very discomfortable and the driver attitude is very bad. We reached Yong Peng at 00:20am, the bus driver didnt inform properly and clearly whether it is a dropoff for Yong Peng passenger or stopby for rest room. When I found out something is wrong, I quickly raised my voice and told the driver to stop. As my sister is in the toilet and the dropofff is not than 2 mins. However, the driver shout and yelling at me that why we are not informing earlier. The attitude is certainly unacceptable. Point 1:The driver should take the responsibility to inform the message clearly to avoif this kind of situation. Point 2;The driver shouldnt blame the fault to orhers. Point 3: As a customer service line, the driver shouldn't yelling at the customer. Please give me a reasonable resoonse upon this matter.
Hidden charges. Buying online but still requiring you to print from ticketing counter. Ticketing counter forcefully charging rm2 to print. If you choose to not print, can't use the ticket. What nonsense.
I have been scammed twice as the bus suppose is from Singapore to JB Checkpoint as didn't really came. I felt that they should refund back to me and stop scamming people around them.
I took Sri Theven Travel & Tour bus from TBS. The travel bus pick up us at TBS late from the time fixed. After pick up the stopped a bit far away from TBS almost one and half hour and also nobody around,only few passengers inside bus with frustration. I read all bad reviews in google website about these travel but why this travel still in redbus website???? They want to make their bus full of passengers and wasting our time for their own unreasonable purpose???
Booked a bus from George town to KL. Bus was over booked, so we couldn't get on. Then was forced to wait over two hours for another bus and buy a more expensive ticket.
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