Redwood Outdoors (redwoodoutdoors.com) has a 4.5 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The customer experience was excellent from start to finish, and the sauna itself is wonderful. It was easy to put together and made of beautiful materials. We had to delay the shipping 3 times because of construction issues and it was never a problem. Everything arrived on time and deliveries were communicated well. We had lots of questions and everyone at Redwood Outdoors was so patient. Plus it was significantly less expensive than the other saunas we looked at.
Reply from Redwood Outdoors2026-07-22
Thank you so much for your thoughtful review! We're honored to have been a part of your sauna project from start to finish.
We're especially glad we could accommodate the changes to your delivery schedule while your construction timeline evolved, and that our team was able to answer your questions along the way. It's wonderful to hear that your sauna arrived on time, was easy to assemble, and has lived up to your expectations in both quality and value.
Thank you for placing your trust in Redwood Outdoors. We hope you enjoy your sauna for many years to come!
My sauna has not arrived and it’s over a month late without an update on an accurate arrival time
Reply from Redwood Outdoors2026-07-21
Thank you for your feedback. We understand how frustrating it can be when a delivery takes longer than expected, especially when you're eager to begin enjoying your sauna.
While we're glad to see your order has since been delivered, we're sorry that the shipping timeline fell short of your expectations. We appreciate your patience throughout the process and hope your sauna provides many years of relaxation and enjoyment.
Thank you for choosing Redwood Outdoors.
M
Michael H · 1 review · Verified · Experienced 2026-06-03 ·
★★★★★
8-Person Sauna for Short Term Rental
We purchased a sauna for our short-term rental property and could not be more pleased! The sales team walked me through all of the various sauna and accessory options and we put together a package that was perfect for our needs. The quality of the products are top notch. We'd definitely recommend Redwood Outdoors to anyone looking for great quality at a reasonable price point!
Reply from Redwood Outdoors2026-07-16
Thank you so much for the wonderful review! We're thrilled to hear our team helped you find the perfect sauna and accessories for your short-term rental.
It means a great deal to know you're happy with the quality of your purchase, and we're honored to be a part of creating a memorable experience for your guests. Thank you for your recommendation and for choosing Redwood Outdoors, we truly appreciate your support!
N
Nicholas Abraham · 1 review · Verified · Experienced 2026-05-26 ·
★★★★★
Great support
Reply from Redwood Outdoors2026-07-15
Thank you for your support! We're so glad our team was able to provide the assistance you needed.
We truly appreciate you choosing Redwood Outdoors and hope you continue enjoying your purchase for years to come!
Thank you so much for your kind words! We're delighted to hear you had a great experience with our team.
We truly appreciate your support and look forward to being here whenever you need us. Thank you for choosing Redwood Outdoors!
Our Alaskan cold plunge is leaking what appears to be motor lubricant into our tub.
The support tech couldn’t tell us anything but “try flushing it”, wouldn’t escalate, then stopped answering calls.
We now have a several thousand dollar paper weight that may be toxic to use. Extremely unhappy about this from a company that is supposed to be top tier.
Reply from Redwood Outdoors2026-07-13
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how concerning this situation has been.
Please know that our team is actively working with you to determine the cause and identify the appropriate resolution. While troubleshooting can sometimes take time, each step helps us ensure we provide the right solution rather than a temporary fix.
We truly appreciate your patience and look forward to getting your cold plunge back to operating as intended.
Thank you for your feedback! We're so glad to hear the assembly instructions and video helped make your build experience easier.
We truly appreciate your support and hope you enjoy your Redwood Outdoors sauna for many years to come!
Overall, I think Redwood Outdoors offers a solid sauna, but prospective buyers should know about my experience.
I purchased the 4-Person Cabin Sauna with the Harvia Virta 8kW heater because I wanted a setup capable of reaching very high temperatures. Before purchasing, I was told this combination should heat the cabin in roughly 30–60 minutes. In reality, mine consistently takes 60–120 minutes, even though the heater is arguably oversized for this cabin.
Customer support started off very well. I spoke with three different representatives, all of whom agreed that my heat-up time didn't seem normal. They initially suspected either a heater issue or another problem with the installation, and for over a month Redwood acted as the middleman between me and Harvia while we troubleshot the system.
Eventually, I contacted Harvia directly. That made the process much more efficient. Redwood typically responded every 24–48 hours, while Harvia was available by phone and we could troubleshoot in real time. If you're having heater-specific issues, I'd recommend contacting Harvia directly rather than going through Redwood.
During the troubleshooting process, I verified that the electrical supply was correct, confirmed with Harvia that the heater was operating as designed, and tested the sauna under a variety of conditions. After eliminating the heater as the source of the problem, it became clear that the issue was likely with the cabin itself rather than the heater.
Once Harvia confirmed the heater was operating properly, Redwood's position changed. I was told that my expectation of heating the cabin in under an hour was unrealistic, despite that expectation being based on what I had been told before purchasing. Communication also became increasingly slow and eventually stopped altogether.
Since then, I've had a local sauna installer evaluate the cabin. They identified several construction issues that they believe are allowing excessive heat loss. Based on their assessment, they are confident they can correct the problems and significantly improve performance. We haven't completed that work yet because we're preparing for a home renovation and will be relocating the sauna anyway.
I expect the sauna will ultimately perform the way it was described when I purchased it, but it will likely require around $1,500 in additional work beyond what I anticipated. In the meantime, we're also paying more in electricity because the sauna has to run nearly twice as long to reach the temperatures we were expecting.
I believe my situation is probably the exception rather than the rule. I also recognize that I'm likely looking for performance that's closer to a custom-built sauna without spending $30,000 or more. After researching many competing sauna kits before and after my purchase, I still believe Redwood Outdoors offers one of the stronger options in this price range.
While I do recommend Redwood Outdoors, I also think it's helpful for prospective buyers to understand both the strengths of the product and the possibility that, if you happen to run into an issue like mine, you may need to be persistent in getting it resolved. At the end of the day, this is a kit sauna rather than a fully custom installation, and my experience was that some troubleshooting and fine-tuning ultimately fell on me as the owner. Going into the purchase with that expectation will likely make for a better overall experience.
Reply from Redwood Outdoors2026-07-09
Thank you for taking the time to share such a thorough and thoughtful review. We truly appreciate the level of detail you provided, as well as the balanced perspective on both your experience and the product itself.
We're sorry the performance of your sauna did not align with your expectations and understand how frustrating it can be to invest significant time troubleshooting an issue. While we worked alongside you throughout the process, we recognize there were aspects of the experience that left you disappointed, particularly surrounding communication and resolution.
We also sincerely appreciate your acknowledgment of the strengths you found in both the product and our team, as well as your recommendation of Redwood Outdoors to others. Feedback like yours helps us continue improving our products, our communication, and the overall ownership experience.
Thank you again for choosing Redwood Outdoors and for sharing your experience so candidly. We genuinely hope your upcoming improvements allow you to enjoy the sauna exactly as you envisioned for years to come.
Amazing Sauna. Great customer service. Thankful for Redwood.
Reply from Redwood Outdoors2026-07-09
Thank you so much for your kind words! We're thrilled to hear you're enjoying your sauna and had a great experience with our team.
Your support means a great deal to us. Thank you for choosing Redwood Outdoors, and we hope you enjoy your sauna for many years to come!
Start to finish no hiccups. Ran short of shingles and was supplied immediately with no delay. Good product works as expected.
Reply from Redwood Outdoors2026-07-09
Thank you for the wonderful review! We're thrilled to hear everything went smoothly from start to finish and that our team was able to quickly get the additional shingles to you without delay.
We're so glad you're happy with your purchase and that it's performing just as expected. Thank you for choosing Redwood Outdoors, and we hope you enjoy it for many years to come!
My sauna is incredible and the staff at Redwood Outdoors are amazing and wonderful. Every one who tries my sauna says it is the best sauna they have ever used--in a class of it's own. It is truly transformative! This sauna has been designed with every detail in mind to create the perfect experience. I was afraid that I would be in over my head with such a project, but with Brad and the team at Redwood Outdoors I was completely supported with accessible, knowledgeable and dear good people. By the time the project was completed they felt like family. I love my sauna, I love Redwood Outdoors! (even the people who deliver the sauna are excellent and a cut above!)
Reply from Redwood Outdoors2026-07-09
Thank you so much for such an incredible compliment! We're thrilled to hear you're loving your sauna and that our team helped make your experience a great one.
Hearing that your guests consider it the best sauna they've ever used is truly an honor. Thank you for your support, your kind words, and for choosing Redwood Outdoors. We hope your sauna continues to provide many years of relaxation and wellness!
E
Emily · 1 review · Experienced 2026-07-07 ·
★★★★★
Amazing customer service
Amazing customer service. They truly care and go above and beyond.
Reply from Redwood Outdoors2026-07-07
Thank you so much for your kind words! Knowing that you felt genuinely cared for means everything to our team.
We're committed to going above and beyond for our customers, and we're grateful for the opportunity to have been part of your experience. Thank you for choosing Redwood Outdoors!
i ordered the flat flooring in my barrel and i wasn't notified that it was on back order until i inquired about it. it would have been nice to know as soon as i ordered as i would have built my own. secondly, i ordered 4 sauna hats that didnt get delivered and when i inquired about them, last week, i still havent heard anything.
Reply from Redwood Outdoors2026-07-07
Thank you for taking the time to share your feedback. We’re sorry the communication surrounding your flooring backorder and accessory order did not meet your expectations.
We understand how important timely updates are, especially when they impact your installation plans, and we appreciate you bringing this to our attention. Our team would be happy to review the status of your sauna hats and help ensure any outstanding items are addressed as quickly as possible.
Thank you for your patience and for giving us the opportunity to make this right.
5 Stars – Outstanding Products and Even Better Customer Service
A couple of years ago, I purchased a sauna and cold plunge from Redwood Outdoors, and I've been thrilled with both ever since. Recently, I noticed that Redwood had introduced a new spa-style cover for the latest version of their cold plunge. It wasn’t listed for sale on their website, so I called to see if there was any way to purchase one for my existing unit.
The customer service representative I spoke with was incredibly helpful. Although the cover wasn't available for my model at the time, she took the time to research it, collected my information, and promised to follow up if anything changed.
About two weeks later, she called me back and asked for my shipping information. Before she sent it, I asked what the cost would be—and to my surprise, Redwood sent me the new cover completely free of charge!
The cover arrived quickly, and after installing it, I can honestly say it's a game changer. It secures tightly to the cold plunge, does a much better job of keeping the water cold and clean than the original wooden top, and includes keyed locking buckles that help prevent children from accidentally gaining access. It's a thoughtful design and a significant upgrade.
Beyond the exceptional customer service, I continue to be extremely happy with both my sauna and cold plunge. They've had a tremendous positive impact on my health, wellness, and overall enjoyment. Whenever friends or family come over, they're immediately drawn to them. I constantly get asked where I bought them, and after seeing them in person, people usually start talking about getting their own.
It's rare to find a company that stands behind its products and customers this well. Redwood Outdoors has earned a customer for life, and I wouldn't hesitate to recommend them to anyone considering a sauna or cold plunge.
Reply from Redwood Outdoors2026-07-07
Thank you so much for this incredible review! Stories like yours truly mean the world to our team.
We're so glad we were able to surprise you with the new spa-style cover and even happier to hear it has made such a positive difference for your cold plunge. Knowing it's providing improved insulation, added convenience, and extra peace of mind is exactly what we hoped it would do.
It also means so much to hear that your sauna and cold plunge have become such an important part of your health and wellness journey. Hearing that your friends and family are inspired by your setup and that you continue recommending Redwood Outdoors is one of the greatest compliments we could receive.
Thank you for your trust, your loyalty, and for allowing us to be a part of your wellness journey. We truly appreciate your support and look forward to serving you for many years to come!
The sauna itself is great. Easy to build and solid construction. The roofing is the main problem. I paid for the metal roof, which I would not have done had the description mentioned the shingles included with the sauna. However, I followed the directions perfectly and the roof leaks in rain. There is no real moisture prevention, so I am now having to seal the entire roof after springing multiple hundred dollars for a "nicer" metal roof which is worse than tar shingles would have been at no extra cost.
Reply from Redwood Outdoors2026-07-06
Thank you for taking the time to share your feedback. We’re glad to hear you’ve been happy with the sauna itself, the assembly process, and the overall construction.
We’re sorry to hear the roofing has not met your expectations. That’s certainly not the experience we want for our customers. We’d appreciate the opportunity to better understand what you’re seeing and work with you to determine the best path forward.
Please continue working with our support team so we can review the installation and help identify a solution. We truly appreciate your feedback, as it helps us continue improving both our products and the overall customer experience.
B
Billy Serpa · 1 review · Experienced 2026-07-03 ·
★★★★★
Redwood Outdoors Delivers Exceptional Quality and Service
I couldn’t be happier with my experience with Redwood Outdoors. From start to finish, the customer service was outstanding, and Brad was incredible to work with throughout the entire process. He was always quick to answer my questions, offered honest advice, and made sure everything went as smoothly as possible. Even after the installation, he continued checking in to make sure everything was working properly and that I was happy with the sauna. That level of customer service is hard to find.
The quality of the sauna exceeded my expectations. I purchased the Duo Outdoor Sauna with the Harvia Spirit heater and it has been amazing. It heats up quickly, looks beautiful in our backyard, and has become something my entire family enjoys almost every day. You can really tell the craftsmanship and attention to detail are top-notch.
If you’re thinking about buying a sauna, I highly recommend Redwood Outdoors. Between the quality of the product and the outstanding support from Brad, the entire experience has been first class. It has been one of the best investments we’ve made for our home, and I wouldn’t hesitate to buy from Redwood Outdoors again.
Reply from Redwood Outdoors2026-07-06
Thank you so much for this incredible review! We're honored to hear that your experience exceeded expectations from start to finish.
We'll be sure to share your kind words with Brad. Knowing that his responsiveness, honest guidance, and continued follow-up made such a positive impact is exactly the kind of experience we strive to provide for every customer.
We're also thrilled that your Duo Outdoor Sauna and Harvia Spirit heater have become such a valued part of your home and wellness routine. Hearing that your entire family enjoys it almost every day is the highest compliment we could receive.
Thank you again for your trust, your recommendation, and for choosing Redwood Outdoors. We hope your sauna brings you and your family many years of relaxation and enjoyment!
Thank you for taking the time to share your experience! It means a lot to know our team made a positive impression.
We truly appreciate your support and look forward to being here whenever you need us. Thank you for choosing Redwood Outdoors!
Minor inconsistencies in wall panel sizes. Other than that - no problem. Glad I made the purchase.
Reply from Redwood Outdoors2026-07-06
Thank you for your feedback and for choosing Redwood Outdoors! We appreciate you pointing out the inconsistency you noticed, and we're glad to hear it didn't take away from your overall experience.
We're thrilled you're happy with your purchase and hope your sauna brings you many years of relaxation and enjoyment!
T
T Miller · 3 reviews · Experienced 2026-07-02 ·
★★★★★
Redwood Outdoors customer service…
Redwood Outdoors customer service walked me thru connectivity issues with my Harvia Spirit WiFi sauna heater.
Love being able to turn on remotely for pre-heating on my way home. Great support!
Reply from Redwood Outdoors2026-07-06
Thank you so much for the great review! We're thrilled to hear our team was able to help get your Harvia Spirit WiFi heater connected and running smoothly.
Being able to preheat your sauna remotely is one of our favorite features, and we're so glad you're able to enjoy that convenience. Thank you for your support, and we hope you continue enjoying many relaxing sauna sessions!
Visited the Stone Way store and worked with Carson and Liz. They were a pleasure to work with and were very knowledgeable on the sauna's. Ended up purchasing the 3 person Cove. Sauna arrived packaged extremely well making the 2,500 mile journey with no damage. Used their tech support department a few times during assembly. Could't be more happy with my purchase.
Only thing is I wish they would not be out of stock of so many accessories on their web site.
Reply from Redwood Outdoors2026-07-01
Thank you so much for the thoughtful review! We're excited to hear Carson and Liz helped make your showroom experience such a positive one and that our technical support team was there to assist throughout your build.
It's wonderful to know your Cove Sauna arrived in excellent condition after such a long journey and that you're happy with your purchase.
We also appreciate your feedback regarding accessory availability. We're continually working to improve inventory levels so more of our accessories are available when our customers need them.
Thank you again for your support, and we hope you enjoy your sauna for many years to come!
