Redwood Outdoors (redwoodoutdoors.com) has a 4.5 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Thank you so much for your continued support! We're grateful to hear you've consistently had a great experience with our team. Providing exceptional customer service is something we take great pride in, and your kind words truly mean a lot. Thank you for choosing Redwood Outdoors!
Product was exactly as represented and works as expected
Thank you for your review! We're so glad to hear your purchase met your expectations and is performing exactly as intended. We truly appreciate your support and hope you enjoy your Redwood Outdoors experience for many years to come!
Jared's communication was excellent and he provided services that went beyond what was expected: because parts were already around for my sunsetting unit, he said, he was waiving all fees. The customer service of this company is my top talking point when I talk to my neighbors and friends who are considering saunas and cold plunges.
Thank you so much for the thoughtful review! We're thrilled to hear Jared was able to provide a level of service that exceeded your expectations. We'll be sure to share your kind words with him, it's always wonderful to recognize team members who go above and beyond. It means even more to know that our customer service has become something you share with your neighbors and friends. That's one of the highest compliments we can receive. Thank you for your trust, your support, and for being a valued member of the Redwood Outdoors community!
Thank you so much for your kind words! We're delighted to hear you had a great experience with both our team and the quality of your purchase. We truly appreciate your support and thank you for choosing Redwood Outdoors. We hope you enjoy your sauna for many years to come!
What a phenomenal customer service experience from Redwood Outdoors. Initially we were frustrated with our shipping experience, HOWEVER Sarah from Redwood customer service changed everything! She was attentive, helpful and most of all, offered MULTIPLE solutions to our problem! Every company you buy from may have issues, what sets the better companies apart is their quality of customer service and RedWood proved that to us with this order. We will be returning customers!
Thank you so much for taking the time to share your experience! While we're sorry the shipping process got off to a frustrating start, we're incredibly grateful for the opportunity to make things right. Your kind words about Serah mean so much. We'll be sure to share your feedback with her—she'll be thrilled to know her dedication and commitment made such a positive impact. Providing thoughtful solutions and supporting our customers every step of the way is exactly what we strive for. Thank you again for your trust, your support, and for giving us the opportunity to earn your confidence. We look forward to welcoming you back to the Redwood Outdoors family!
Thank you for taking the time to leave a review! We truly appreciate your support and hope you enjoy your Redwood Outdoors purchase for years to come!
I've been extremely happy with my Redwood Outdoors sauna. The quality exceeded my expectations, especially for the price point. The materials feel solid, the fit and finish are excellent, and the assembly process was straightforward. The sauna heats up quickly and holds temperature very well. I went with the Harvia 8kw heater, and it has performed flawlessly. What impressed me most was the overall build quality. The wood is beautiful, the design looks great in the backyard, and it's become one of the most-used features at my house. It's been a great investment for both relaxation and recovery after workouts. Customer service was also responsive whenever I had questions during the buying process. If you're considering a Redwood Outdoors sauna, I wouldn't hesitate to recommend it. I've had a great experience and would absolutely buy it again.
Thank you so much for the thoughtful review! We’re thrilled to hear your sauna has exceeded expectations and that you’ve been pleased with the quality, performance, and overall experience. It’s great to hear the Harvia 8kW heater has been performing flawlessly and that your sauna has become such a valued part of your home, whether for relaxation, recovery, or simply enjoying time outdoors. We also appreciate your kind words about our team and are glad we could help answer your questions along the way. Thank you again for your support and recommendation. Hearing that you would choose Redwood Outdoors again is one of the highest compliments we can receive. Enjoy your sauna for many years to come!
While the delivery of the popular model we purchased took a while, it was worth the wait. As Finns we know saunas — and this is a real one. Whole family is super happy with it. There was some minor damage from transportation. Their team has been going above and beyond in sending replacement parts with no questions asked. They truly are looking after their customers. Thank you!
Thank you so much for the wonderful review! Hearing that a family of Finns approves of their sauna means a great deal to us. While we appreciate your patience during the wait, we’re thrilled to hear the sauna has been worth it and that your whole family is enjoying it. We’re also glad our team was able to assist with the transportation damage and help get replacement parts to you quickly. Thank you for your support, your patience, and for trusting Redwood Outdoors. Wishing you and your family many years of relaxing sauna sessions ahead!
Honestly pretty frustrated at this point. This is the second time Redwood has reached out for a review. The problem is, I still haven’t received my sauna. Weeks of calling different shipping companies, tracking down the crate, missing log numbers and tracking numbers that don’t match. When you spend 10 grand on a product, no matter what it is, I think you expect a certain minimal level of quality, with the whole experience. This minimal level has not been met.
Thank you for your feedback, and we sincerely apologize for the frustration you've experienced. We understand that after making a significant investment, you expect a smooth and well-coordinated experience from purchase through delivery. It’s clear that we have fallen short of those expectations, and we are sorry for the inconvenience this has caused. Our team is actively reviewing your order and shipment status, and we remain committed to getting your sauna delivered as quickly as possible. We appreciate your patience and the opportunity to make this right.
Excellent product, I use it everyday
Thank you for the great review! We're excited to hear you're enjoying your sauna and that it's become a part of your daily routine. Nothing makes us happier than knowing our customers are getting so much use and enjoyment out of their purchase. Thank you for choosing Redwood Outdoors!
Purchased the sauna and cold plunge kit. Great experience over all. I had several questions leading up to delivery and I got quick and detailed responses. Delivery was great. Assembly of the sauna was quick and easy. The Alaskan cold plunge came already assembled as a whole unit. Directions were very clear. I’ve used both the sauna and cold plunge almost daily. The sauna gets very hot, over 212 so I have it set to a medium setting to keep it between 190 and 200. Cold plunge easily stays at 46. Great products, and great customer service.
Thank you so much for the detailed review! We're thrilled to hear you had a great experience from start to finish and that our team was able to provide quick and helpful support throughout the process. It's wonderful to hear that both the sauna and cold plunge have become part of your daily routine. We really love hearing how customers are able to tailor their setup to their preferences, and it sounds like you've found the perfect balance for both heat and cold therapy. Thank you again for your support and for choosing Redwood Outdoors. We hope you continue enjoying your sauna and cold plunge for many years to come!
I ordered a sauna and cold plunge from Redwood Outdoors. The cold plunge was prebuilt and just needed to be moved into location. The sauna was a build, but the instructions were very well done. All materials were precut and fabricated, all perfect making the build out really easy. Once built, it took me a little over a week to get a qualified electrician out to finish the install of the heater and hookup to 220. The overall project came out better than expected! Great product and it looks great in my backyard.
Thank you so much for the thoughtful review! We're thrilled to hear both your sauna and cold plunge exceeded expectations and that the installation process went smoothly. It's great to know the pre-fabricated materials and assembly instructions helped make the sauna build straightforward, and that everything came together beautifully once the electrical work was completed. We truly appreciate your support and are honored to be part of your backyard wellness space. Wishing you many years of enjoyment with both your sauna and cold plunge!
Thank you for your support! We're delighted to hear you're happy with the quality of your purchase. We truly appreciate you choosing Redwood Outdoors and hope you enjoy your sauna for many years to come!
We couldn't be happier with our Redwood Outdoor sauna. The build was easy, my husband and I did it ourselves and an electrician hooked up the heater. Someone uses it almost every day. Great addition to our wellness routines. We would definitely recommend Redwood to anyone in the market for a sauna.
Thank you so much for the wonderful review! We’re thrilled to hear that you and your husband were able to build the sauna yourselves and that it has become such a meaningful part of your daily wellness routine. There’s nothing better than hearing a sauna is being enjoyed almost every day, and we’re honored to be a part of that experience. Thank you for your recommendation and for choosing Redwood Outdoors and we hope you continue enjoying your sauna for many years to come!
We are 100% satisfied. The sauna was delivered quickly. It was easy to assemble by ourselves. It looks great too. A+!
Thank you so much for the fantastic review! We’re thrilled to hear you’re 100% satisfied with your purchase and that the delivery, assembly, and final result all met your expectations. We truly appreciate your support and are delighted that you’re enjoying your sauna. Thank you for choosing Redwood Outdoors!
Thank you for taking the time to share your experience! Hearing that you received excellent customer service means a great deal to our team. We appreciate your support and are grateful for the opportunity to be part of your wellness journey. Enjoy your Redwood Outdoors experience!
I’ve had my Outdoor cove sauna for a month now. Probably one of the best purchases of my life. There were several hiccups trying to order, but Jessica in customer service was super helpful and responded quickly and promptly. The build was super easy. Hardest part was putting in a level platform/pad. The only downside was the light it comes with, so I bought a cheap outdoor light and it’s been fine. I use it almost everyday. It takes about an hour to heat up and I’ve gotten close to 210 degrees. Anyone looking to get a real wooden sauna, this one is ideal.
Thank you so much for the thoughtful review! We're thrilled to hear your Cove Sauna has become one of the best purchases you've made and that you're getting so much enjoyment out of it. We're especially glad Jessica was able to help navigate the ordering process and provide the support you needed along the way. We'll be sure to share your kind words with her. We truly appreciate your support and recommendation, and we hope you continue enjoying your sauna for many years to come!
Great customer service. Responsive and fixed my chiller very quickly.
Thank you for the kind words! We’re thrilled to hear our team was able to respond quickly and get your chiller back up and running. We truly appreciate your support and are glad we could help. Enjoy your cold plunge experience!
Jared and the team provide great customer service. I am totally satisfied with my purchase and would recommend to anyone. Thank You!
Thank you so much for the kind words and recommendation! We’re thrilled to hear you’re completely satisfied with your purchase and that Jared and the team were able to provide a great experience along the way. We truly appreciate your support and are grateful you chose Redwood Outdoors. Enjoy your sauna, and thank you again for taking the time to share your experience!
Pickup availability took a long time. Frustrated with the instructions and confusing problems that developed during trouble ticket 1232512, review that and see how much time I spent trying to work through the problems. The heater is missing screws and that is an ongoing process to try and get the manufacturer to send them out to me. A fair amount of work locating an outdoor electrical box for the electrician. Feel free to call if you’d like additional information. Hopefully next week I’ll finally have it up and running. So, yes, I’m frustrated.
Thank you for your feedback. We’re sorry to hear the installation process has been frustrating and has taken longer than expected. Our goal is to help get your sauna up and running as quickly as possible, and we appreciate your patience as we work through the remaining items. Additionally, our Manager of Customer Resolutions will be reaching out directly to discuss your experience and see how we can help. Thank you again for your patience and the opportunity to make things right.
63 reviews matching