Rentokil Pest Control Australia (rentokil.com.au) has a 4.3 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Home Services and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 67% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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MIRIAM · 2 reviews · Experienced 2026-05-05 ·
★★★★★
Great service from Rentokil
The service that I received from Rentokil was outstanding. They responded very quickly. Donna, who took my calls was very helpful. Brendon, the technician who came out was very knowledgeable, personable and efficient
Reply from Rentokil Pest Control Australia2026-06-09
Thank you for taking the time to rate us so highly. We are pleased to hear that Donna demonstrated a professional approach and that our technician, Brendon, was also professional. We appreciate your feedback regarding his efficiency, helpfulness, and the useful information he provided.
Mohammed Jamal completed a pest control spray at our home in Strathfield. He was professional, polite, and very friendly throughout the service. His attention to detail and genuine care were outstanding. He did an excellent job, and I would confidently recommend this company to everyone.
If you want, I can also create a shorter Google‑review style version or a more formal one for email.
Reply from Rentokil Pest Control Australia2026-03-25
5-Star Rating!
Thank you, Veluppillai, for taking the time to rate our technician so highly. Our technicians are highly qualified and genuinely love what they do. We would greatly appreciate it if you could leave us a review on Google and mention the technician's name.
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Coco Jade · 1 review · Experienced 2026-02-19 ·
★★★★★
Great service the technician was very…
Great service the technician was very very helpful thank you
Reply from Rentokil Pest Control Australia2026-03-09
Thank you for taking the time to rate our technician so highly.
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kerri · 1 review · Experienced 2025-04-22 ·
★★★★★
Had a new pest agent at our business…
Had a new pest agent at our business today.
She was great very thorough with all aspects of the visit.
Gave a verbal report as well as written report.
Her name was Arabella from the Townsville branch.
Well done!!
Reply from Rentokil Pest Control Australia2026-01-28
Thank you for sharing your positive experience! It's wonderful to hear that Arabella provided such thorough and professional service during her visit to your business. I'll make sure to pass on your kind words to her and the Townsville branch.
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Julie Williams · 3 reviews · Experienced 2024-11-07 ·
★★★★★
Treating an Ant Infestation
Andrew and Simon provided a professional friendly and effective service dealing with the ant infestation in the ceiling of our home. Great result and I definitely recommend them. Julie
Reply from Rentokil Pest Control Australia2026-01-28
Thank you for sharing your experience, Julie! It's great to hear that Andrew and Simon provided such professional and effective service in resolving the ant infestation in your home. I'll make sure to pass on your kind feedback to them.
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Peter Whye · 7 reviews · Experienced 2024-09-19 ·
★★★★★
Warren Hughes did our reticulation…
Warren Hughes did our reticulation yesterday and showed true ability in his work along with courtesy and politeness. His professionalism and care was outstanding. Thank you for good polite staff out in the field and in the office.
Reply from Rentokil Pest Control Australia2026-01-28
Thank you for sharing your wonderful feedback! It's fantastic to hear that Warren Hughes demonstrated such professionalism, care, and politeness during his work on your reticulation. I'll make sure to pass on your kind words to him and the team.
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Rowan May · 2 reviews · Experienced 2024-07-09 ·
★★★★★
A truly pathetic company
A truly pathetic company we booked this company to come out and do an inspection at a site did not bother to even call to sight the crew was not coming rescheduled it two days earlier and then again wanted to come earlier today did not come did not call and have not bothered to respond to numerous emails this company should go out of business.
Reply from Rentokil Pest Control Australia2024-07-09
Hi Rowan. We are so sorry to hear this and apologise that this has been your experience. This is not our usual practice. We would like to investigate this further. If you would like to be contacted, could you please send your contact details to [email protected], kind regards, Lisa
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Alma Turner · 2 reviews · Experienced 2024-03-12 ·
★★★★★
I had Antonio from Rentokil come out spray for pest contro.
I had Antonio from Rentokil come out to do a spray for pest control. He was professional, polite and very friendly. He did an excellent job and I would recommend this company to everyone. Thank you for a job well done!!
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Mike · 1 review · Experienced 2024-02-14 ·
★★★★★
They will never stop sending spam
They will never stop sending spam emails. Don't even contact this company as they will never leave you alone. There is no option to "unsubscribe" from their emails, which is illegal.
Do not use Rentokil Albury. I have recently had a terrible experience with these guys. Failed to check bait station on time because apparently I was too far away after they had already committed to the job. In this time i had termites move to other areas of the house. Following that i had trouble getting a report from them and when i did it was not even for my property.
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Darren · 5 reviews · Experienced 2023-10-19 ·
★★★★★
Local office usually good
Usually a positive service from local office.
Experienced soured by the lies and obnoxious messaging from the head office team in Lidcombe.
Feel free to retract your lies and apologise for the unnecessary tone of your email.
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Dan Cheese · 1 review · Experienced 2023-01-31 ·
★★★★★
I am required to use this company…
I am required to use this company (Albury branch) for my annual termite warranty inspection for my home built by Rawsons 2 years ago. Absolutely sh!t company to deal with, won't return calls, emails, show up to appointments, provide a annual termite report etc. They have no interest in completing the annual termite inspection all so they can get out of honouring their warranty. Beware if you are building a new home.
Reply from Rentokil Pest Control Australia2023-03-19
Hi Dan, Thank you for bringing your concern to our attention. This is not our normal practice and apologize. I will be bringing this concern to Management attention. Can I ask you to email me your contact details to [email protected]. Thanks Nadia
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Richard Beck · 1 review · Experienced 2023-01-19 ·
★★★★★
Happy Customer
I extremely happy with the service carried out today, your technician was efficient, diligent and good communicator..
The technician was Toan Pham.
Reply from Rentokil Pest Control Australia2023-02-16
5 Star rating! Thank you Richard, we are really proud of our technician Toan and glad you experienced his great customer service.
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Dave · 1 review · Experienced 2022-11-21 ·
★★★★★
Professional and friendly
Had great experiences with Rentokil.
Always professional, on time and thorough.
Ranjit has done our house a number of times and he is excellent and friendly!
Reply from Rentokil Pest Control Australia2022-11-21
Thank you Dave, for taking the time out to rate our services so highly and praise our technician Ranjit. We are proud of Ranjit's work, and glad you experienced his excellent customer service. Thanks Nadia
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Neil Williams · 2 reviews ·
★★★★★
Phil C is a credit to Rentokil
Phil C is a credit to Rentokil . He spotted a leak in our roof which was very small but could have caused damage long term . he is easy to deal with and is very knowledgeable and informative also passionate about keeping those pests and termites away
Reply from Rentokil Pest Control Australia2022-03-02
5 Star rating thank you Phil! We are very pleased to hear that you're satisfied with our services as our team works extremely hard to go above and beyond for our customers!
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Naomi Arber · 1 review ·
★★★★★
Satisfied Customer
After learning about a problem I had with communication & one of Rentokil’s policies, a manager got back to me very promptly. Thank you for resolving my issue & hopefully you will take some of my ideas on board in the future.
Reply from Rentokil Pest Control Australia2021-03-01
Hi Naomi, Thank you for brining your concern to our attention. This is not the way we want our customers to feel and we are extremely disappointed you had this experience with us, this is not our normal practice and apologise . I would like to address your concerns. Can I ask you to email me your contact details to [email protected]. Thanks Nadia.
Thank you Naomi! We always take customer feedback seriously and are very pleased your concerns were addressed as you are a valued customer. We look forward to servicing's your property for many years to come. Thanks Nadia.
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Diane Losche · 1 review ·
★★★★★
Rentokil is allegedly a big and…
Rentokil is allegedly a big and efficient company offering termite control. Its website is full of glowing customer reviews but I have had a terrible experience. I had a rentokil termite inspection 6 months ago only to find I have a major termite infestation. When I called to arrange an urgent visit I was told by the call center person that I would hear from a consultant. After 6 hours of no call back I called again and was told by another phone person that they would email the consultant. The next morning still no reply. I called again and was told after making a big fuss that this phone person would investigate only to be told that the consultant they were allegedly contacting was on leave although none of the call center people knew this! I wasted 24 hours with this nonsense. Terrible customer service for a returning customer who obviously wont be returning. By the way the company obviously also lost revenue that would have run into the thousands.
Reply from Rentokil Pest Control Australia2021-01-11
Hi Diane, Thank you for bringing your concerns to our attention. We are extremely disappointed you had this experience with us , this is not our normal practice and apologise . I would like to address your concerns, can you please email me on [email protected] with your contact details. Thanks Nadia.
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Peter · 1 review ·
★★★★★
First rate customer support
I spoke to someone I knew there, Ali Abdallah. Had an emergency and he organised a same day service call out for me.
A level above the rest, they should all be this good, can’t recommend enough.
Reply from Rentokil Pest Control Australia2020-12-20
5 Star rating thank you for the positive feedback Peter! We are happy you experiences our great customer service as our team work extremely hard to go above and beyond for our customers. Your technician Ali will be pleased to read your positive read back. Thanks
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Steven Grech · 1 review ·
★★★★★
Ali Abdallah
We have been dealing with Rentokil for many years now, our service technician Ali Abdallah has always demonstrated the highest of professionalism and commitment to his work. Ali is transparent and honest with his clients and has great customer service. True asset to the business.
Reply from Rentokil Pest Control Australia2020-12-17
Thank you for taking the time to leave us a review Steven. We appreciate your loyalty and look forward to maintaining your services for many years to come. Ali is a brilliant Technician and we are so proud of your technician's Ali's work. We are happy you have experienced his great customer service he will be happy to hear about your feedback. Thanks.
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Riccardo D'Alberto · 1 review ·
★★★★★
Ali Abdallah a dedicated professional
Our Pest Control Technician Ali Abdallah is such a dedicated individual, and his continual professionalism and knowledge instils confidence in knowing our site is safeguarded. Overall Rentokil provides us with a great service, and they are very responsive to our needs.
Reply from Rentokil Pest Control Australia2020-12-16
5 Star rating! Thank you for the high rating and positive feedback Riccardo! Ali is a brilliant technician and we are very proud of his work. We are glad you experienced his great customer service and we love hearing our customers are happy with our quality and efficient services we provide. Ali your Technician will be happy to see your positive feedback. Thanks
