ReputationDefender helps individuals and organizations take control of their online presence when it matters most. Whether you’re dealing with negative search results, unwanted exposure, or ongoing privacy risks, we provide discreet, high-touch support to assess the situation, build a strategy, and execute on your behalf. ReputationDefender is part of Gen Digital, Inc.., a global company dedicated to powering Digital Freedom with a family of trusted consumer brands.
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Is Reputation Defender legit?
Reputation Defender (reputationdefender.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 88% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-09-03.
Reputation Defender I believe best on market. Been with them for 7 years and its the best. I feel confident with them. They always give alerts, they keep up with any suspicious activity. They are the sleuths of the Internet :) Highly recommend!!
Reply from Reputation Defender2024-01-08
Thank you so much for the kind words, Eve! We try hard to offer the best services in the industry. So, it's wonderful to hear our customers (especially long-time ones like you!) confirm this.
I appreciated Cliff's personal phone calls to check if I had any questions or concerns re my quarterly executive privacy reports. Cliff took proactive steps to identify and remove negative information from the privacy report before I did. I appreciated the early email and telephone reminders that my service agreement was ending. When I did call to ask to renew after my agreement had ended, Cliff immediately arranged a new agreement with the same terms. He was easy to work with, professional, and courteous.
Reply from Reputation Defender2023-12-20
Thank you for taking the time to review us! We're glad to hear that Cliff has been proactive, professional, and courteous. We expect nothing less from all of our team members!
Outstanding service— discrete, polite , friendly and very professional.. thank you for your ongoing service !
Reply from Reputation Defender2023-12-13
Hi, MP. Thank you for taking the time to review ReputationDefender. We are so glad you have enjoyed working with us. It's easy to provide outstanding service when you have outstanding clients!
Complete scam. I hired Reputation Defender to help with search results in 03/22. It is now 12/2023 and there has been 0 movement in my search. I have addressed my frustrations MANY times only to be told they need more time. Originally when I signed with them I was told 6 months, then 12, and now it’s been radio silent for months.
One of the sales persons responses to my request for cancellation and refund to me was - “ Doesn't really matter to me as I make 90% income hourly and 10% on referrals. Your contact means we'll only host your sites for a year, not that results will be achieved in a year. Signing the contact means you actually read it” and follows up with - “ *I mean us refunding you doesn't matter to me ” and that’s just the begging. Completely disrespectful, and complete disregard for my account. If it doesn’t matter, than why am I still being dragged through the mud? I have multiple messages being talked down to, and even the email from the very begging when I was told this would take 6 months, maximum a year, and here are are almost at 2 years. I have messages dating back to as early as June 2022 expressing my concerns on how this isn’t working and wanting to cancel instead of waisting more time and resources. I was yet again, encouraged to wait.
I have never asked for a “100% success”. I am understanding on how complex this process can be. However, when I’m 6 months in and seeing this isn’t going to work and have been asking for my account to be cancelled and refunded for over a year I’ve been more than patient.
Reply from Reputation Defender2023-12-20
Hi, Brandon. We are sorry that we weren't able to achieve the goals we had been striving for. This is why we reached out to you to work on a solution. However, we understand your wanting to part ways. We wish you the best of luck in solving your reputation issue.
Shae was amazing at helping me get started with reputation defender. I have to tell you Kurt did so much more for me out of being one of the most compassionate, kind and understanding people I have ever dealt with through any company. He deserves a huge shout out!! Thank you to the whole team for all there help. They truly have allowed me to feel safe from any info on any websites, that could harm my reputation. Thanks again!!!
Reply from Reputation Defender2023-12-01
Hi, Khristine. Thank you so much for taking the time to review us! We are happy to hear that Shae and Kurt have helped you feel safe again online. This is the whole reason we do what we do.
We have been with Reputation Defender for over 2 years and Cliff Gollehon has been our service agent for one of those years. He continues to follow up on our needs and scans the internet for violations. He found one website had resubmitted our information after dropping it at his request. He said he is following up again with that website. Great agent, great asset.
Reply from Reputation Defender2023-11-29
Thank you so much for reviewing us, Charles! We're happy to hear that Cliff has been so helpful.
Cliff proved to me beyond any reasonable doubt to be
an excellent consultant in troubleshooting my issues.
I am so very grateful for his well-seasoned expertise, and I highly recommend his unique services to the many others still out there in cyberspace!
Reply from Reputation Defender2023-11-20
Thank you for taking the time to review ReputationDefender, MWR. We are thrilled that Cliff provided such excellent service. Of course, we expect nothing less from our team members!
This is a great service. I am really impressed with the professionalism and responsiveness of my contact at this company - Paul Melodia. He is amazing. Thank You!
Reply from Reputation Defender2023-11-14
Thanks for reviewing us, Mark! We're glad you are enjoying your experience with ReputationDefender and with Paul. We'll be sure to pass your kind words on to him.
I have been using Reputation Defender for many years and Jay has helped me with my account. Jay will call to informed me of changes or if I have any concerns about my account. I highly recommend Jay.
Reply from Reputation Defender2023-11-14
Hi, Sandi. Thank you so much for the review! We love hearing from our longtime customers and we'll be sure to pass on your kudos to Jay.
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