Rider Insurance (rider.com) has a 4.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 79% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 67% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
I received excellent service when securing my motorcycle insurance-everything was handled quickly and professionally. The representative was knowledgeable, answered all my questions clearly, and found me a great rate. The entire process was smooth, efficient and exceeded my expectations.
The best quote and service on the market for ryders
Gabriel Rodriguez, thank you for your kind review; we are happy to pass along your comments to the team here at Rider Insurance!
Rider representatives are helpful and get back to me to answer questions promptly and in detail. They have good customer service and they hire workers that seem to care. I recommend Plymouth Rock Rider Insurance!
Hi Chuck Woodward, we are very happy to have provided you with such a positive experience! Thank you for the recommendation, and have an amazing day!
Very easy to get a policy for my bike! Very good rates to!
Richard Mooney, we are so happy to read such a great review about Rider Insurance!
Very helpful and courteous staff. Would highly recommend to anyone.
Thanks for sharing your feedback and the five stars!
I had a great experience with Rider Insurance. I was offered it through my purchase of a motorcycle at Cycle Warehouse in Butler, PA. Jenifer the sales coordinator at Cycle Warehouse suggested I use Rider Insurance, so we gave it a try. I was approved instantly andall the necessary paperwork was completed in minutes, so there was no delay in registering my bike. I would highly recommend Rider Insurance...excellent premium price and coverage too!
Thanks very much for your feedback and the great rating! We hope you take advantage our referral program. For details go to https://www.rider.com/referral-program. Enjoy the new bike and ride safely!
Rider MC insurance is not for the insured any longer. I had a shop next to mine used compound on cars outside with a high speed buffer in the morning on a 97 degree day I did not see the spray all over my Ultra Limited until 4 in the afternoon. Contacted Rider they said a simple wet sand and buff out would take care of it. $100.00 is what they offered. I have hundreds of pin hole pits through my clear coat and they want to went sand my clear coat off and just polish. I've been with rider for years and this is not what I'd expect from a insurance company. I did win my case in court.
We are very sorry to hear you were not satisfied with the handling of your claim. We would like to look into it. If you could please email [email protected] your full name, policy number and the best number to contact you, we will review you claim and get back to you. Thank you.
Well I got one of your associates On the phone because I never received my renewal by mail She was able to get my policy back on track immediately Great service
We appreciate you taking the time to share your feedback. Sorry to hear that you didn't receive your renewal documents in the mail, but we are glad that customer care was able to help take care of it. Thanks for the 5 stars and continuing to ride with Rider!
Thanks very much for the 5 stars and great feedback on our staff!
Rider said they weren't giving pandemic rebates to customers, well now they will have to. NJ Governor Murphy is making ALL NJ insurance companies give (still an undetermined amount) their customers a rebate on their insurance bill.
We’re sorry to hear you’re disappointed. Unfortunately we are not giving out discounts at this time, but if we do in the future, you will be notified.
Only issue i have is in using the customer portal. While renewing my policy, it should update to show that my policy is paid through the next 12 months, it didn't. It also should give a confirmation number before you log out, it didn't. I did subsequently get the confirmation in an email but not while renewing through the portal.
I have been with them for a couple months now. I have collision coverage and cannot reach out to them about an accident. I tried making a claim online several times which gave me an error 404. Then I emailed them to which I got no reply. Then I called them and waited 30 minutes to talk to someone and could not. If I cannot fix my motorcycle in the next 6 days I will have so many problems with transportation. Their customer service is horrible. The website is also really bad. I cannot seem to figure out why I was recommended rider insurance when there were so many other options out there. When it comes to payments they are sucking in my money no problem. But when I need to make a claim they are making it almost impossible. Shame on you
Easy and convenient!
Obsolete renewal process and every attempt is impossible on their website. Always wasting time calling and on hold on phone to renew policy. Used collision coverage once in 13 years and it was a hassle all around.
I have been with Rider Insurance since 2013 and, while I haven't had to file a claim, I always comparison shop and call Rider to review my policy... And I have renewed for six years now. Great people to work with, never had trouble contacting them, and always feel welcomed when I call.
Reasonable rates good customer service would recommend them to anyone looking for motorcycle insurance.
Good price, good service, seamless claims. Smaller outfit, so not shiny and maybe not quite as accessible as the big boys, but part of the charm
BEST COMPANY TO CALL IF YOU WANT A NICE RATE! I called nearly every well known company who provides motorcycle insurance yesterday. I'm being serious here. I sat on the phone for about 6 hours trying to find a fair rate, with no luck. I live in Detroit MI, so the premiums are EXTREMELY high! Especially when trying to insure a sports bike. The quotes I received were RIDICULOUS! Some were actually more than the bike itself! After hours of frustration, I found RIDER using Google. When I called, honestly, I was expecting more of the same, but it was everything except that. I spoke with a representative named Jennifer. She was so pleasant. She made me feel like my issue was her issue as well, and she was going to do everything she could to help me get a fair rate. By the time our call ended, I had a rate better than I thought I'd get, a low downpayment and a new motorcycle insurance company.Thank you Jennifer for being my angel.Thank you Rider for your great rates and 5 star customer service.
Great company, low rates
Easy to get coverage because they are staffed with excellent customer representatives. They actually listen to what you have to say.
63 reviews matching