Rippling (rippling.com) has a 4.2 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Alex Lawrence · 1 review · Experienced 2026-07-07 ·
★★★★★
Absolute worst company to deal with…
Absolute worst company to deal with when it comes to submitting claims for reimbursement. If I could give 0 stars I would
Reply from Rippling2026-07-10
Hi there Alex! Thanks for taking time to leave feedback about our Rippling Finance tool. Reimbursements should be easily uploadable via Rippling > Finance > Reimbursement > Submit a Reimbursement or even via text! We're open to more feedback about what in particular makes reimbursements tricky for you. Feel free to have your internal Rippling admin submit a Support Ticket via our Help Center. We're committed to providing you with the best possible product experience.
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Erica · 9 reviews · Experienced 2026-07-08 ·
★★★★★
Choose Gusto and save yourself time and money
I cannot recommend Rippling based on my experience.
My biggest concern is the contract structure. I did not realize I was being locked into a renewal agreement, and when I attempted to transition to another payroll provider, the process became far more difficult than expected. What should have been a straightforward change turned into weeks of back-and-forth, additional agreements, and unnecessary delays.
The implementation process also felt overly complex. There are multiple contracts, implementation agreements, pricing line items, and administrative steps that make onboarding much more labor-intensive than it needs to be.
I ultimately compared the experience with Gusto, and the difference was significant. Gusto’s platform is simpler, easier to navigate, and much more straightforward to implement. The pricing is easier to understand, and the overall experience feels designed to let businesses get up and running without excessive paperwork or contractual friction.
If you’re a small business looking for a payroll provider, I would strongly encourage you to carefully review any renewal terms before signing with Rippling. Based on my experience, I would choose Gusto instead for its simplicity, transparency, and ease of use.
Reply from Rippling2026-07-09
Hi Erica -- We appreciate you taking the time to share this feedback and we're sorry your implementation and contract experience didn't meet expectations. As this review didn't leave any contact information, we're unable to reach out and amend an existing contract or ensure that your product experience is going well. If you're up for it, feel free to reach out to your account team or [email protected] and we're happy to ensure you have the best possible product experience.
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Bob · 1 review · Experienced 2026-07-03 ·
★★★★★
Read First
Benefits were artificially disrupted due to internal error, and support did not listen, own the error or correct timely. In fact, their ‘fix’ disrupted benefits for the larger team. Absolutely unacceptable effect yo staff morale.
Reply from Rippling2026-07-10
Thank you for sharing this feedback. We're sorry that your Rippling benefits experience isn't meeting expectations. As this review didn't leave any contact information, we're unable to reach out and check in about your benefits experience and error. If you're up for it, feel free to reach out to your account team or [email protected] and we're happy to connect you with the best possible support.
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John · 19 reviews · Experienced 2026-07-07 ·
★★★★★
Revising my review of Rippling from 1 to 4 stars
When a company takes time to look at reviews good and bad and responds without the usual trying to defend themselves and how they are the best and gives a useful explanation as to why, I am impressed! They explained why I am having a hellish time with clocking in and out etc. I did some research and they are correct with their explanation. So the full fault does not lie on them. I think Rippling has room for some improvements and they know it, so I can give them 4 stars maybe 5 stars soon. Thank you for taking the time to look at my review and respond in a professional manner.
Reply from Rippling2026-07-09
We're sorry your clock-in experience with Rippling has lived up to expectations. The verification steps you're encountering are typically configured by your employer's admin to meet their security or compliance requirements — they aren't set by Rippling. Your employer can submit a ticket with the Rippling Help Center to explore alternative clock-in settings that better accommodate your team. That said, we're continuously working to improve our products with feedback like yours. Thanks again for leaving feedback!
J
Jay T · 1 review · Experienced 2026-07-07 ·
★★★★★
How can they be so great and you cannot…
How can they be so great and you cannot contact them. I have direct deposit they deposit a single penny on payday and proceed to mail the check. Which takes day and I've already waited two weeks already. This place ain't good
Reply from Rippling2026-07-08
Hi there Jay -- thanks for taking the time to leave Rippling a review. Your employer has the option to decide how you receive a paycheck and Rippling accommodates both direct deposit and paycheck by mail options. Feel free to raise this with your internal Rippling admin to get this changed. If they need additional support from Rippling, they can raise a support ticket in the Rippling Help Center.
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Kevin McGinnis · 2 reviews · Experienced 2026-07-05 ·
★★★★★
Overall "okay"
Been on Rippling for a while as an employee, and the UI is nice, checking pay stubs works well... but let me share - the chat support is ridiculous for benefits. If you aren't on the exact benefit's URL to initiate and continue the chat conversation, it's not visible. You can't just chat anytime on any page as an overlay to the UI, it is like embedded on the benefit itself page and goes away if you click anywhere else.
Issue is I paid for COBRA and they received 2 payments, but didn't remit the continuation of coverage to the insurance provider so I still don't have benefits and now have to deal with this and get reimbursement instead of proactively having coverage at the dentist appt. Extra work, time wasted on a ball dropped for this process.
Reply from Rippling2026-07-09
Hi there Kevin! Thank you for sharing this feedback. We're sorry that your Rippling benefits experience isn't meeting expectations. Your account team has confirmed that they have reached out directly and will investigate what happened with the remittance to your carrier. We appreciate your patience and you taking the time to pass on feedback. We're committed to providing you with the best possible support.
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Rimon · 9 reviews · Experienced 2026-06-18 ·
★★★★★
No way to contact the support!!
No way to contact the support!!
An employer didn't pay their invoice, trying to report them, no way to do so, and no way to contact their support.
Their dashboard is complex, and you have to do a million thing to set up your account and verify your identity.
Also this platform helps scammers to scam you.
Would not recommend it at all.
Edit to respond to their reply:
> "The best way to contact support would be to have your Rippling admin submit a support ticket on the Rippling Help Center"
My Rippling admin company is a scammer, they terminated my account without paying the invoice and blocked my emails, hence my sentence "Also this platform helps scammers to scam you."
Reply from Rippling2026-07-07
Hi Mohamed -- thanks so much for taking the time to provide us your feedback. We're sorry that your Rippling experience hasn't met your expectations. The best way to contact support would be to have your Rippling admin submit a support ticket on the Rippling Help Center. We're committed to providing you with the best possible support and product.
My company uses Rippling. I don’t have a problem with the product itself….but holy cow the YouTube ads. What’s the point of directing ads toward the average person such as myself? 1. My company already uses it. 2. I am a low-level employee who has zero say in what software management chooses.
Reply from Rippling2026-07-08
Hi there Jemima! Thanks for taking the time to leave Rippling feedback about our ads -- glad to hear you're happy with the product itself. YouTube's ad targeting isn't perfect, so it definitely spills over to a broader audience, so this feedback is a useful signal for us on ad targeting. Appreciate you taking the time to leave us a review!
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David · 1 review · Verified · Experienced 2026-05-29 ·
★★★★★
Switched to Rippling this year
Switched to Rippling this year and I have found it very easy to both use and figure out "how to use" when necessary. Some interfaces can be clunky and difficult to make use of: Rippling is not that way at all.
Super easy to use, yet has so many features that I haven't used them all yet. Being easy to use and fast is fantastic when I have more important things to do...like work. I would really recommend Rippling. Love the downloadable hours sheet!
Rippling has made my work experience a lot easier and more convenient. I really like how user-friendly it is and how everything I need is available in one place.
The time-tracking feature is one of my favorites because it shows my exact login and logout times, making it easy to keep track of my hours. Applying for vacation or sick leave is also very convenient since I can immediately see my available PTO balance and submit my request directly through the system without having to send multiple emails.
I also appreciate that it provides holiday information for my country, as well as details like my hourly rate. Another feature I find useful is the employee directory and organizational chart. Since I mainly work within my own department, it's nice to be able to see the different teams across the company and learn more about the people I work with.
Overall, Rippling has made many work-related tasks simpler and more organized, which helps make my day-to-day work smoother.
Reply from Rippling2026-07-15
So glad to hear that Rippling's making your work experience better!
My profile was hacked and banking information compromised. Therefore, causing a financial hardship and undue stress.
Reply from Rippling2026-06-22
The Rippling team confirmed that there was no security breach on Rippling's side, but rather your user account was personally compromised and not secured by an MFA. Your account team confirmed that this was since amended by your internal superadmin. If you need additional support, your internal superadmin can file a Support ticket via the Rippling Help Center.
