Rippling

Rippling website is east and friendly…

Rippling website is east and friendly to use. I have been familiar with Rippling with prior employors and keeping track of time is simple.

GOOD STUFF

GOOD STUFF LOVE THAT ALL THE BENEFITS TIME CARD PAYROLL HR ARE ALL IN ONE PLACE AND ACCESSABLE

Great for money management.

It’s been incredible being able to fully customize where my money goes!

easy to understand & navigate.

Clearly communicated information

Clearly communicated information. Easy to use & navigate.

Once You Get Accustomed To The Program

Once You Get Accustomed To The Program, It's A VERY Good Program!!

The AI feedback is amazing.

Easy to navigate,very user friendly

Easy to navigate,very user friendly, no complaints

Helping others

Helping others, it just gives us an outlet for virtual meetings, virtual studying and just stay connected with coworkers HHR supervisors ripping is just all around. Great I can’t say nothing bad about it. Thank you.

We almost completed group's open…

We almost completed group's open enrollment for Aug 1. I have 2 new hires at the same time to make it more confusing. I still need to get payroll deduction reports. I will set up another zoom for tomorrow am.

It is very user friendly.

Simplicity and straight forward

Simplicity and straight forward, uncomplicated, and easy to get solutions to anything that initially doesn't seem fully clear.

very efficent and always on time with…

very efficent and always on time with any projects

Excellent service

It’s easy to use and very smooth to…

It’s easy to use and very smooth to navigate

Easy to use!

It's really easy to use!

Stay FAR away

If I could rate this company 0 stars, I would. Their Sales reps over sell the platform, the onboarding experience is horrible, and the support is even worse. The platform is an ale carte platform where you have to purchase each app thats available to be used. So if you are in a smaller company and want different apps, I would look else where. If you have employees in different states, STAY CLEAR from Rippling. When they set up state accounts for you, they create the accounts as they are the owners of the business, and once you try to get ownership of those accounts, they make it a headache. It's nearly impossible to get a real answer until you escalate the problem. Was told during the onboarding they would handle all tax accounts, had 0 idea that they weren't filing our taxes in the beginning until we got notices in the mail. Customer support is atrocious. They "claim" their response time is within a certain time frame but in reality you're talking to a robot and then when you request a live rep, you're easily waiting 2-10 minutes. When chatting, depending on the issue, you get pushed off to 10 different departments in order to have your issue (possibly) resolved. Majority of the time you get transferred to an email which takes even longer. The UI is the most confusing UI ever. Not user friendly in any way. Once you sign the contract, you are locked in for that time frame and they will not let you out, even if they break the terms. The "contract" is so vague as well. Do your research and read the negative reviews first, they seem to be the most truthful.

I gave it a 5/5 because the interface…

I gave it a 5/5 because the interface is intuitive, onboarding is straightforward, and most tasks can be completed quickly.

An absolutey awful experience

We've had an awful experience of Rippling. It seems everything is calculated wrongly and I just couldn't trust the system. The annual leave and sick leave balances were all over the place. More importantly, there have been numerous payroll mistakes; with SMP calculations, student loan deductions, income tax resulting in overpayments to employees and pension deductions. Pretty much every area of payroll. The reports produced by the system do not tie in with the amounts debited from the account or paid to HMRC. The integration with Xero doesn't work if you use Cost Centres. It's such a mess that we are forced to pay an accountant to go through the whole year.

Probably the worst product ever made

Probably the worst product I have ever used, by quite some margin. I know, it's easy to make this sound someone who is just upset in the moment. We have used Rippling for many years at this point, for quite a lot of folks. The promise of it was great, streamline ops, HR, bundle everything in one place, centralised billing and provisioning. There are parts of it that are true. Where this fails so completely badly is that the whole company and product feel completely stitched together by duct tape, built in parallel by people that have either never met or never talked to each other. Or seem to have never agreed on anything. - Almost entirely 0 taste in UX or product building. The default security model will log you out or asking you to 2FA every 4 seconds. This is so badly implemented it is insane, sometimes you are asking for 2FA 3 times in a row which is just spectacular - You would think you can change it, and you can. But do you think it respects any of the settings? Nope, endless frustration is the only way. - And don't worry, 2 minutes later you will be logged out entirely. Again, for the 10th time in a row. Doing anything at all with their platform is insanely painful, I've never seen a piece of software designed as badly as this. - This even applies when you log in to their helpdesk, which will require you to log in with Rippling. Great no? Of course, you have to do it again, after you've just logged in to a different tab. It is absolutely abysmal. - Most of the features they promise never arrive. Talk to sales, express interest, a lot of "it's here next month". Clearly ran as a venture capital funded operation with 0 sense of direction, doing everything at once and nothing. - Most of the features in the helpdesk are not available to you. Menus don't look the same. Really simple things like an API token, doesn't exist, although I am super admin. - The sales team will routinely lie to you about feature availability. All until you sign a contract. I asked 12 times in a sales call if we will get an API. It's been 3 years. - We've even been billed without using. All I had to do is discuss EOR in principle with them, bam it was on the bill. Purely illegal stuff, just for someone to meet their quota. Don't won't give a f about you at all. The promise of software is great. They operate in an industry where the bar is completely on the floor, and yet they somehow manage to dig even deeper. The execution is completely botched, tasteless, by people that want to inflict pain and make you have every living second of your life after you decide to commit to this god awful platform.