Riverbend Consulting is a leader in the online seller and protection industry. Our team is packed with subject-matter experts focused on solving issues for e-commerce sellers, with more than a dozen consultants and analysts hired directly from Amazon and Walmart. We understand the suspension and termination process better than anyone else—especially since we service more than 400 appeals every month.From suspensions to listing issues, our experts solve the problems that stop sellers in their tracks on Amazon or Walmart. With deep platform experience and a focus on results, we help you turn every setback into momentum.
Written by the business, not verified by us.Riverbend Consulting (riverbendconsulting.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 71% of negative reviews; 80 of them were added in the last 12 months. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their deep industry expertise, helpful attitudes, and clear guidance through complex account suspension challenges. Many people warmly appreciate the dedicated, persistent support that successfully restores disabled profiles and brings immense relief during extremely stressful moments. Some reviewers were not happy with occasional service delays, noting that communication sometimes stalled or took considerably longer than expected to progress. A few individuals also felt that the assistance provided was at times overly repetitive or ultimately failed to deliver the desired final outcome.
Auto-generated from all reviews of this business. For reference only.Great Service Helped us with an ASIN Removal
Hello Doran, Thank you for your feedback and for your review! I'm so happy Nat was able to assist with your ASIN issue. Seeing your product live on the site again is so gratifying! Please let us know if we can help you again. We're here for you! Thank you from the Riverbend Family!
I felt like I did everything I could to fix my account issues I was having with Amazon. Before giving up I decided to hire Riverbend for one last effort. They showed expertise and perseverance which ultimately led to getting my account fixed. It was a complex issue and Riverbend was able to solve it. Thank you!
Hello Jeff! Thanks for sharing your feedback and your story. I'm so glad you chose to come to us instead of giving up. I know the whole team is happy to hear that we were able to help fix your account issue. If you should run into an issue in the future, know that we're just a call away. Thank you from the Riverbend Family!
I was owed $3,4000 by Amazon. My account was healthy and for no reason they held my money in reserve for a year. I tried to deal with Amazon myself but it was totally useless. Riverbend was great, they know how to get it done. I got paid in about a week. Riverbend is the best.
Hello Eddie, Thank you for sharing your experience and for your kind words! I'm so glad we were able to help you get your funds released from reserve! We’re always here to help, so don’t hesitate to contact us again if you need anything. Thank you from the Riverbend Family!
I tried to remove a trademark complaint from Amazon myself and failed. Amazon denied my requests repeatedly with automated responses. I also tried calling, and they would not reverse the claim. I spoke to a representative from Riverbend and they thoroughly researched my case. Riverbend was confident they could overcome the complaint. Riverbend was able to formulate the proper wording for my case and escalate the claim at Amazon. After 3 weeks, my ASINs were reinstated by Amazon. Riverbend's service was well worth the cost, and cheaper than hiring an attorney.
Hello Ryan, Thank you so much for your feedback. Sometimes, working through complex issues with Amazon can feel like a steep climb - so exhausting! I'm gratified to hear that your experience was positive, and that we were able to successfully address Amazon's trademark concerns with you. We're always here for you. Just give us a call if there's anything we can do to help. Thank you from the Riverbend Family!
My Amazon account was suspended, and despite fulfilling all their requests, I kept receiving the same copy-paste rejection messages with no clear explanation. That’s when I began working with Riverbend Consulting. Their team was incredibly patient and professional—helping me communicating directly with Amazon Account Health Specialists and guiding me through every step of the reinstatement process with clarity and precision. After several strategic appeals, my account was finally reinstated and I’m back to selling. I’m truly grateful for their expertise and support!
Hello Emre, Wow that is fantastic feedback to receive! When Amazon begins to repeat themselves, it can feel like no one is listening or paying attention. It's so frustrating! I'm really glad that we were able to work together and help you get your account back to selling again! If you should ever need us, we're just a phone call away. Thank you from the Riverbend Family!
Excellent. If I need again in the future, I will hire you again.
Hello Fabio, That's really great to hear - getting stuck in Amazon's loop can be painful! I'm so glad we were able to help with your account. We're here for you if you should ever need assistance again. Thanks from the Riverbend Family!
The Riverbend team is incredibly knowledgeable, professional, and responsive. We came to them with serious account health concerns, and they immediately provided us with clear guidance, a solid plan of action, and genuine support every step of the way. Thanks to their expertise, we were able to stabilize our account and feel confident navigating future challenges. Highly recommended for any serious Amazon seller looking for expert support and peace of mind.
Hello Taylor, I really appreciate your kind words. Navigating serious account health issues can be both scary and frustrating, especially when you can't get the answers you need to resolve your problem. I'm so happy we were able to help you get your account in order and that you feel ready to take on a brighter future. Please don't hesitate to call on us if you need to. We're always here for you! Thank you from the Riverbend family!
After a year of frustration and zero help from Amazon support, we had two core listings that we were sure were beyond saving. Over a decade of sales history and thousands of reviews lost. Riverbend were troopers in helping us submit the right appeals to the right people to get everything reinstated. They'll always be on our speed dial for help moving forward.
Hello Atilla! Thanks so much for your kind words. I’m extremely happy to hear that you’re pleased with our service. We’re glad we were able to help you recover your ASINs. It was truly a pleasure collaborating with you. We’re always here to help, so don’t hesitate to contact us again if you need anything! Thank you from the Riverbend Family.
I can't recommend Riverbend enough. My Amazon account was deactivated unexpectedly, and I was having a really hard time communicating with Amazon support. Riverbend was recommended to me by a collegue, I scheduled a meeting with their team within 24 hours for a consult. They were very helpful with a game plan as to how they could help, and were able to get my account reactivated in 1 week! If you're ever in this position, 100% work with them!
Hello Lindsay! Thanks for the feedback and your thoughtful words! Getting the help you need from Amazon's front line can be daunting, and I'm so glad our team was able to help you through your account deactivation so you could get back to doing business! If you need us, just reach out. We're here for you. Thank you from the Riverbend Family!
Did exactly what they said they'd do. Amazon is so particular with language and formatting within appeals, and Riverbend seems to have it figured out.
Hello Adam, Thank you for sharing your experience and for your kind words. It does sometimes feel like Amazon speaks their own language, but it's so gratifying to know that you found the help you needed with us. If you have another issue, just give us a call. We're happy to help! Thank you from the Riverbend Family!
Hello Yaqub, Thanks for sharing your feedback! I'm glad we were able to assist and that your experience was a good one. We're here for you if you need help in the future - just a phone call away! Thank you from the Riverbend family!
Always a great experience with Riverbend.
Hello Andrew, Thank you for your feedback! I'm so happy we were able to help you get your ASIN back up and live on Amazon! Please reach out if you need anything. We're always available to assist. Thanks from the Riverbend family!
Riverbend Consulting solved my deactivation problem in one week. Quickly answered my questions. Thanks all.
Hello Volkan, Thank you for sharing your experience! Navigating a deactivation can be scary, but I appreciate you trusting us with helping you! It's fantastic that you are back up and running, and I and the team are celebrating your win! If you need anything else, just reach out. We're here for you. Thanks from the Riverbend family!
They are the best. they get your work done.
Hello Mitesh, Thanks for the excellent feedback and for working with us to address your ASIN issue. I'm happy we were able to resolve that with you. Please keep us in mind if you run into further difficulties. We're always here for you. Thank you from the Riverbend Family!
Excellent service and results. Highly recommend to help resolve Amazon issues.
Hello Jerry, I really appreciate your feedback! When Amazon takes down a product, they don't often make it easy to get back up and running. It's so good to hear that your experience was so positive, and I'm so happy to see your ASIN back on the site. Don't hesitate to reach out if we can help you again in the future! Thank you from the Riverbend family!
Riverbend Consulting is the biggest scam I’ve encountered as an Amazon seller. If you’re thinking of hiring them, please don’t. They will smile, sympathize, and promise the world… right up until your payment clears. They robbed me of my time, money, and trust. Estefany Lega was my main contact. She was always late, scattered, and added zero value. Everything they sent was basic, clearly AI-generated (literally ChatGPT prompts), and not strategic in any way. I paid thousands expecting experts, and ended up doing most of the work myself while they watched. I called to discuss real strategy, and they openly admitted that their plan was to email Amazon supervisors and “pray” for a response. That’s not a strategy. That’s desperation. We did it multiple times… Amazon never even responded. Zero results, zero accountability. Then came Jennifer May, their “supervisor”. She acted like she cared, like they were really in my corner. but it was all fake. I recorded our call where she promised to help with higher-level escalations and next steps. But when I followed up just days later, she suddenly claimed they wouldn’t help with it. She flat-out lied and hoped I wouldn’t remember. On top of that, she even insulted me, completely unprofessional and disgusting behavior from someone in a “leadership” role. Riverbend’s entire game is manipulation. They play the sympathy card to win your trust, but behind the curtain, they’re just running a script. Once you pay, the support vanishes, the tone shifts, and you’re left chasing shadows. This isn’t just bad service. This is a PREDATORY business. They target desperate sellers, promise recovery, and deliver nothing. If you’re reading this, don’t make the same mistake I did. Do not trust Riverbend Consulting. They will lie to you, waste your time, take your money, and walk away. I’m begging you not to.
A+++ service - can't say enough good things about Riverbend.
Our Amazon account was suspended for the Review policy violations by the third party. Riverbend (Nat Vargas) worked with us every step of the way, guiding us to navigate through the Amazon's Appeal process. We had to go through few frustrating iterations. Nat never gave up. She helped us to present all the facts honestly with a total transparency. Now, our account is reinstated, and we are back in business! Thanks Riverbend! Thanks Nat Vargara!
Excellent Experience. Helped me throughout the struggle phase.
I had an excellent experience from start to finish. The team was incredibly responsive, professional, and genuinely cared about resolving my issue efficiently. Their proactive communication and willingness to go the extra mile made all the difference. It’s rare to find such a committed and trustworthy service provider these days. Highly recommended
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