Riverbend Consulting is a leader in the online seller and protection industry. Our team is packed with subject-matter experts focused on solving issues for e-commerce sellers, with more than a dozen consultants and analysts hired directly from Amazon and Walmart. We understand the suspension and termination process better than anyone else—especially since we service more than 400 appeals every month.From suspensions to listing issues, our experts solve the problems that stop sellers in their tracks on Amazon or Walmart. With deep platform experience and a focus on results, we help you turn every setback into momentum.
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Is Riverbend Consulting legit?
Riverbend Consulting (riverbendconsulting.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 71% of negative reviews; 80 of them were added in the last 12 months. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their deep industry expertise, helpful attitudes, and clear guidance through complex account suspension challenges. Many people warmly appreciate the dedicated, persistent support that successfully restores disabled profiles and brings immense relief during extremely stressful moments.
Some reviewers were not happy with occasional service delays, noting that communication sometimes stalled or took considerably longer than expected to progress. A few individuals also felt that the assistance provided was at times overly repetitive or ultimately failed to deliver the desired final outcome.
Auto-generated from all reviews of this business. For reference only.
Great service and very professional. Riverbend got our issue resolved with Amazon in a very timely manner. Thank you!
Reply from Riverbend Consulting2025-11-13
Hello Gary!
Thanks for sharing your feedback. It's wonderful to hear that Estefany and our team were able to help clear up Amazon's confusion and secure the release of your funds so quickly! I'm going to pass your kind words along to her and everyone else.
We're here for you, so please give us a call if you need our help.
Thank you from the Riverbend Family!
Riverbend and the team were amazing! They were able to help our company reactivate our Seller Central account after it had been removed over cautiously and erroneously by Amazon. Thanks to the entire team for getting our privileges reinstated in less than 1 month.
Reply from Riverbend Consulting2025-11-05
Hello Michael,
Thanks for your kind words and for sharing your fantastic news! When Amazon takes enforcement actions, sometimes their notices are as vague as they are devastating. Nat and our team were happy to help clear up Amazon's misconceptions and concerns with perseverance and clear communication within a few weeks.
We wish you the best as you move forward. If you need us again, we're here for you!
Thank you from the Riverbend Family.
Riverbend helped us with reactivating our Amazon account
Riverbend helped us with very professional appeals and kept with us through the entire appeals process until our Amazone seller's account was reactivated. Riverbend had very timely responses and we were very happy with their assistance on our account reactivation.
Reply from Riverbend Consulting2025-10-29
Hello Brandon,
Thank you for your kind words and feedback. I know Rick and our whole team were over the moon when we saw Amazon had reinstated the account after months of showing them their errors. Persistence is crucial when Amazon is being stubborn, and we appreciate you sticking it out.
Please don't hesitate to reach out if we can assist again. We're just a call away.
Thank you from the Riverbend Family!
Excellent service to resolve our inauthenticity case.
Reply from Riverbend Consulting2025-10-29
Hello Tiyanyi!
Thank you for sharing your feedback! Seeing your ASINs cleared of accusations after Amazon originally rejected your evidence of authenticity is so gratifying.
Thank you for trusting us with your issue. Please reach out again if you need us. We're here for you!
Thank you from the Riverbend Family!
Awesome Experience, we get our account back with them, within 2 months, it was banned since last 4 months. They are awesome, Ricardo and all other team, Thumbs up
Reply from Riverbend Consulting2025-10-22
Hello Faheem! Thank you for your review!
Ricardo and the whole team were excited to see your reinstatement. When Amazon mis-identifies restricted products, they can sure be stubborn about looking at the evidence, even when you have everything they need for the right decision. Persistence and diligence is key! I'm glad that you partnered with us for your appeal.
Please give us a call if you need us again. We're here for you!
A lifesaver in getting my Amazon account reinstated! His expertise, patience, and clear communication made a stressful situation so much easier. They worked diligently to resolve the issue, keeping me updated every step of the way. I’m truly grateful for his help and highly recommend his services!
Reply from Riverbend Consulting2025-10-22
Hello Amy,
Thank you for sharing your experience and for your kind words! Luis and the team were so glad to see your account back up and running again after the stress Amazon put you through.
If you need assistance again, please don't hesitate to get in touch.
Thank you from the Riverbend Family!
I was at my wit's end. I was terminated from Kindle and they would not respond to any of my emails. I was losing customers fast.
I contacted Riverbend. They made no promises but they assured me that they could help me. They interviewed me, made assessments about what went wrong. They came up with a well-crafted appeal which I read and approved.
The first two appeals were denied. But the third appeal did it. I'm back on. And my customers are happy. Even better, Riverbend is giving me sage advice on how to avoid being terminated in the first place.
Riverbend gets a 10 Star Rating from me!
Illumination Publishers International
Toney C. Mulhollan
Reply from Riverbend Consulting2025-10-10
Hello Toney,
Thanks for the kind and enthusiastic feedback! Kindle issues can feel impenetrable, and every day an account is down means losing attention and momentum when you should be growing your audience.
James and the team were thrilled to hear that you are back up and able to share your work with your customers again.
If you run into another roadblock, we're just a call away!
Thank you from the Riverbend Family!
James guided us through our account transition processes with calls every week. They also helped find alternate ways to get amazon to answer our requests.
Reply from Riverbend Consulting2025-10-08
Hello Jaime,
We're very happy to have helped make your account transition a smooth experience, and we wish you all the best as you continue Selling on Amazon!
We're here when you need us, so just give us a call.
Thank you from the Riverbend Family!
We came to Riverbend after our Amazon account got suspended due to a bug on Amazon’s side. After four months of endless back-and-forth emails with Amazon support, we were getting nowhere. Riverbend stepped in and managed to get it resolved!
Even though we never really got a clear explanation from Amazon about what went wrong, thanks to Riverbend — and especially Jarrett and James — we’re finally back online and open for business. Their expertise and persistence truly made the difference. Highly recommended!
Reply from Riverbend Consulting2025-10-08
Hello from Riverbend!
It can be incredibly frustrating when Amazon isn't giving clear answers, but persistence and a good strategy is the key! James, Jarrett, and the whole Riverbend Team are so happy to see you back up on Amazon!
Don't hesitate to call on us id you need help again. We're here for you!
Thank you from the Riverbend Family
Time and time again, riverbend delivers results.
Thanks for the help Estefany
Reply from Riverbend Consulting2025-09-23
Hello From Riverbend!
Thanks for your kind words. Estefany enjoyed working with you, and we're all really pleased to see your account back up and running.
Keep us in mind if you run into difficulties again. We're here to help!
Thanks from the Riverbend Family!
Feeling truly blessed to work with Matt and his team from Riverbend. My business was basically over until they got us reopened. First class company!
Reply from Riverbend Consulting2025-09-23
Hello Jeff,
Thank you for sharing your kind words. The news about your reinstatement was so great to hear!
Especially in cases where Amazon is being opaque and stubborn for months, persistence truly pays off. Matt and his team were thrilled over your win.
If you should ever need us again, just give us a shout! We're here for you.
Thank you from the Riverbend Family!
What a waste of time!
They initially contacted by phone. Promised me many things, then disappeared for a while, not replying on WhatsApp or by email. Then suddenly reappeared two or three weeks later to ask me the same questions again because well... they are chaotic. Then I got no news again for a month.
I sent another email with a clear expression of my concern. No answers.
I suggest to avoid this company. They are ludicrous.
My interlocutor all along was Jonathan Golin.
Reply from Riverbend Consulting2025-09-22
Thank you for writing and sharing your experience, and we're sorry for the confusion!
Trustpilot's system doesn't allow us to see anything more than your first name, so we were unable to locate your contact record and investigate.
Please email us at [email protected], and we'll reach out as soon as possible.
Thank you from the Riverbend Family!
Riverbend recently helped us resolve a case within a very tight timeframe. My representative, Sunnie, was extremely knowledgeable and professional throughout the process. She set realistic expectations, worked quickly, and ultimately delivered a timely resolution. I only wish we could work with her on every case.
We’ve used Riverbend for several cases in the past some successful, others not. The outcome really depends on the circumstances you’re facing. That said, having Riverbend on your side is a tremendous advantage. They have earned both our recommendation and our continued business moving forward
Reply from Riverbend Consulting2025-09-23
Hello Charles,
We're so happy to see your review. I know Sunnie was happy to help you navigate through your account appeal with the kind of urgency you needed, and we were all extremely excited to hear the great news from Amazon.
Remember: if you ever need us, we're just a phone call away.
Thank you from the Riverbend Family!
My case with Riverbend Consulting was related to a Section 3 Amazon account issue. In March 2025, I paid $2,000 USD for their assistance. No appeals were ever filed, and my account is still blocked.
The first agent assigned to me was Roger, but later I was informed that he no longer worked there. Three months later, in June 2025, I was assigned to Sandreu, and in my opinion she did not seem to have the necessary experience for such a complex case. At that point, I asked them to stop and requested a refund.
Over the following months, I communicated with several staff members (Joe, Tara, Jack, and others). I was promised a refund multiple times, and even told that a transfer had already been made, but the money never arrived.
After I posted reviews on different platforms, the company finally contacted me. On September 3, 2025, after six months of waiting, I received a partial refund of $1,000 USD.
In my Section 3 case, no concrete work was ever performed and, based on my experience, Riverbend did not appear prepared to handle this type of situation. I believe that a full refund is the fair outcome, along with compensation for the time lost.
The process was stressful, but Riverbend got me reinstated! So happy with the outcome. Definitely recommend them if escalating yourself is stalled. Took so much weight off my shoulders.
Reply from Riverbend Consulting2025-09-12
Hello B, and thank you for sharing your experience!
When Bryan told us about your success, everyone was extremely happy to hear about it. I know how much this was troubling you, so I'm so grateful to see your resolution.
Please feel free to reach out if there's ever anything we can do for you.
Thank you from the Riverbend Family!
Hello and thank you for your kind words!
I'm happy the team was able to assist with your ungating effort. Amazon denials can make you feel like no one cares or is looking out for you. I'm grateful you trusted us with such an important issue for your business.
Thank you from the Riverbend Family!
5 star service. Worked with us until we came to a full resolution on our amazon infringement.
Would definitely recommend.
Reply from Riverbend Consulting2025-09-05
Hello Russell,
Thank you for your kind words and for trusting us with your issue. I know Rick is glad to see your product back up on the site! Please don't hesitate to reach out if we can be of assistance again.
Thank you from the Riverbend Family!
Hello Mike,
Thank you for your very kind words! I'm happy to hear from Rick that your FBA issue was resolved, and I'll be happy to share your feedback with the team.
Please know we're here for you whenever you need us!
Thank you from the Riverbend Family!
Successful Reimbursement of Amazon Compensated Clawback
Riverbend quickly grasped the scope and urgency of my issue. They guided me through the steps of appealing the issue with detailed content and instructions. They understood the process of escalation as it took several levels of appeal to reach the reimbursement I was seeking. The entire process took about 5 weeks. I was very pleased with the timely response to questions and to the process as a whole. This was my second use of Riverbend's services for major Amazon issues. I've been very pleased in both cases.
Reply from Riverbend Consulting2025-08-29
Hello Kenneth and Joyce,
Thank you very much for the kind words! Seeing your feedback is so gratifying, and I know James and the whole team were excited to see your FBA issue fixed and your funds returned!
Please let us know if there's anything else we can do to help. We're here for you.
Thank you from the Riverbend Family!
I engaged Riverbend for help with a pending account deactivation from Amazon and just before they were able to begin work, Amazon miraculously accepted my appeal. Riverbend was upstanding enough to refund the full fee that I paid without question or push back. This company has true integrity.
Reply from Riverbend Consulting2025-08-29
Hello Jason,
Thank you for sharing your experience and your thoughtful and kind words. We're all happy to see that your account issue was cleared up so swiftly,
We're here for you should you ever need us!
Thank you from the Riverbend Family!
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