Riverbend Consulting

My issue was a Section 3 suspension

My issue was a Section 3 suspension, . The issue was related to a product that had been listed over a year ago and was not even active . and Amazon considers it as prohibited. After my initial appeals were rejected, I contacted Riverbend Consulting, and Estefany was assigned to my case. She was extremely professional, knowledgeable, and knew exactly how to handle the situation. We submitted multiple appeals over the course of two months, and finally my account was reinstated. I’m honestly very happy with the service, and they truly deserved every cent. I know how stressful and difficult these situations can be. If you believe your account was deactivated unfairly, I highly recommend reaching out to them and giving them a chance to help. If I could give more than 5 stars, I would.

I had an excellent experience working…

I had an excellent experience working with the consultants at Riverbend. They provided outstanding support with my Amazon Section 3 case, demonstrating efficiency, professionalism, and quick response times throughout the entire process. Thanks to their expertise and proactive approach, we were able to resolve the case much faster than expected. Their guidance was clear, strategic, and highly effective. I would especially like to recognize Estefany Lega for her exceptional assistance. Her dedication, knowledge, and attention to detail made a significant difference. I highly recommend Riverbend to anyone in need of reliable and professional consulting services for Amazon-related issues.

Amazing Experience

Amazing Experience. Responsive, full of knowledge and would highly recommend.

experts in compliance

I expected more

I contacted Riverbend during 2025 after my Amazon FBA account was deactivated. Previously to contacting them I had lodged several appeals with Amazon Seller Support only to be knocked back with standard refusals. My issue was that I could not escalate the matter beyond Seller Support as I had comprehensive proof that I had not violated Amazons terms. Having contacted Riverbend, I explained what had happened and paid $2500 for them to get the deactivation lifted. First the good things, the consultant I dealt with was on point, efficient and responsive. The reformatted letters of appeal and suggestions etc were an improvement on what I had done myself albeit they contained the same information. Why the mixed review? The documentation that I was sending following Riverbend’s suggestion was still going to the same level of support in Amazon, predictably I was getting the same result as it contained the same content. When this was obviously failing, it was suggested that the issue needed to be escalated which is what I had wanted all along. The escalation was to email several senior business leaders within Amazon (Jassey, Herrington, Bezos etc) We sent out several emails over several months and all were referred back to my original path of contacting Seller Support. Several responses that were not automatic replies stated that the email address I was contacting was not for that purpose. After many months, nothing worked, there was no escalation and I was no further forwards. At that point Riverbend stated they could do nothing more to help me. They left me, I didn’t leave them. I found that for the price I paid - $2500, the escalation process to senior managers was at best speculative. Randomly contacting senior Amazon business leaders in the hope something gets read is not what I would consider strategic. It’s not unreasonable to assume that one would hope for a less random approach for the money charged. In all honesty I would have done this myself had I have known beforehand. My other regret about this is that I lost many months due to inactivity following a speculative process that did not yield any result. Following my experience, I contacted another unrelated Amazon consultancy who offered legal assistance. This cut through the barriers faced with Seller Support, the same documents were presented and after an escalation taking just over 3 months, my account is fully operational again.

Really easy to work with

Really easy to work with. Had an inauthenticity complaint I tried several submissions with Amazon account health but couldn’t get resolved 20+ hours of my time to no results. I retained Riverbend and complaint was resolved in a week from onboarding to Riverbend giving what I needed to get resolved:) Thank you Riverbend

Hello,

Hello, I would like to share my feedback regarding the meeting. Unfortunately, the information provided was very general and routine. I was hoping to receive guidance that was more specific to my case and would help me achieve a concrete outcome, but I did not get that from this consultation. For that reason, I would kindly like to request a change of consultant.

Quick communication

Quick communication, solved our problem and got us ungated.

Professionally-Delivered Results

All consultants are courteous, extremely knowledgeable, and produce results - cutting months of frustration out with action. These people know Amazon and how to cut through the red tape to get things done.

We could not have resolved our Amazon…

We could not have resolved our Amazon listing issues without their help.

Working with riverbend was fantastic.

Working with riverbend was fantastic. 1. They are super fast to respond & also schedule I had a call with them as the intro / explain my issue call. Immediately after that I was set up for my paid call. They were very thorough and informative. & even held my hand / supported me via email for a few days post call. They care about helping you. I worked with Sunnie & they were great!

Right from the first sales call to the…

Right from the first sales call to the execution of the project, the experience was stellar. They never tried to oversell anything, were patient with our questions and followed up diligently. I would absolutely recommend them and work with them in future.

SEFA ACARTürkiye · 3 reviews · Experienced 2026-03-09 · Posted 2026-03-10

Disappointing experience - Incompetent advice

I hired Riverbend Consulting to help with an Amazon brand gating issue. After weeks of back-and-forth and over 100 useless messages, they told me that my issue was a 'system synchronization error' and that further documentation appeals would be ineffective. They essentially gave up. I took matters into my own hands, prepared my own appeal and invoices, and got approved by Amazon immediately. Riverbend’s 'expert' analysis was completely wrong. Despite proving that their strategy failed and I solved the issue myself, they refused to offer even a partial refund. They hide behind their 'no refund' policy while failing to provide the expertise they charge for. Avoid this service if you want actual results.

Mid 7 Figure Seller Highly Recommend!

Where do I begin? Riverbend Consulting literally was a godsend. I was hit with a new violation I’ve never seen before called “The Unsuitable Inventory Investigations Policy” The initial notification from Amazon stated they would deactivate the troubled ASIN along with ASIN(S) in relations to the brand, withhold my funds, hold my inventory until we resolve the issue, required me to verify my identity and be subjected to a Section 3 suspension if they decide to. It was a horrible experience. I made the mistake of trying to resolve it on my own. My appeals were not getting accepted. Lost, confused, and scared, I thought this would be the end of my Amazon career. In my deepest and darkest moments, I decided it was time to get help from an expert. I was not in the right state of mind when researching but I willed myself through it. I reached out to 3 companies. Company A was considered the top tier. They were top of Google search and most talked about on reddit. Company B was an actual lawyer running as an Amazon lawyer for Amazon sellers. Then there’s Riverbend Consulting. I discovered them through reddit. • Company A even though they were the most recommended, took too long to respond to me, made me fill out a lengthy questionnaire before being able to schedule a call with their screener. They were by far the most expensive as well. • Company B sent me an e-mail pretty much next day. Had me fill out a lengthy questionnaire and gather documents to submit to them before I could schedule a phone call. I decided not to go with Company B. • Riverbend sent me an e-mail the next day. What was different about their e-mail was they had a schedule a call today button. I decided to take a chance and scheduled a call for that same day. It was the therapy and relief I needed. I discussed my case with Jonathan and he was able to cover all my concerns and fears. What really sold me was they were well aware of the violation and the brand Amazon was targeting. They dealt with similar cases to mine and resolved them which put my mind at ease. I was finally getting my uncertainty regarding this case resolved with real facts. The best and shocking part was their pricing was very reasonable! I hired them as my consultant on the spot. I was connected with James as the advisor who would work with me to resolve the violation. James is an expert and former Amazonion. He provided to me valuable insight to how the Amazon performance team works and provided step by step appeals to work our way up the Amazon appeal ladder. It took quite a few appeals and requiring Amazon escalation team to get involved but I can happily say the violation is RESOLVED. Amazon did return my inventory. I highly recommend Riverbend Consulting if you run into Amazon violation issues. They are easy to reach which to me is the most important criteria when selecting a partner to work with. Our calls would easily reach 1 hour at times as I had so many questions on what Amazon would do in regards to the selling ability of our account. Riverbend with their extensive and insightful knowledge, answered my questions with precision. I will be looking to have these guys as part of my team moving forward as having inside knowledge on how Amazon works is invaluable. I can sell again on Amazon without fear and without uncertainty. I know we all dread the vague letters that Amazon sends. Riverbend Consulting will remove that vague cover and explain to you exactly what Amazon is looking for. Thank you again Riverbend! I owe you all so much!

Lynn CartwrightUnited States · 1 review · Verified · Experienced 2026-01-01 · Posted 2026-03-05

Riverbend tackled an Amazon Brand…

Riverbend tackled an Amazon Brand Resistry problem we had for over 15 months and they were able to bring in their amazon team and get it resolved and our Brand Registry priviledges restored. They are professional, easy to work with, provide a plan and accomplish their plan. There is no better company in my opinion to tackle Amazon head on with issues and who knows the back door into the Amazon world like Riverbend. I highly recomment them.

This process ultimately worked for us

This process ultimately worked for us, but I recognize it may not work for everyone. Amazon is a massive organization, and smaller sellers often struggle to be heard. We are a nonprofit that had been selling on Amazon for more than ten years before our account was suspended due to a copyright infringement claim. The infringement did not occur, but because the publisher selected that option in Amazon’s reporting dropdown, we were incorrectly flagged. Despite following every instruction Amazon provided—including contacting the rights holder through the email Amazon listed, which led us to a law firm—we could not get Amazon to acknowledge the documentation confirming that we had resolved the issue. Even though Amazon directed us to obtain that information, they refused to consider it once we submitted it. At that point, we were close to giving up. We found Riverbend through a Google search. I understand that experiences vary and that their services are not inexpensive, but we decided to move forward. Riverbend took the time to understand our situation and guided us through a structured communication strategy with Amazon. The process was not quick; it took several months of consistent effort. But eventually, it worked. Every case with Amazon is different, and not everyone will achieve the same outcome. However, if Amazon represents a significant portion of your organization’s revenue, the investment of time and resources may be worthwhile.

Daniel PoredaUnited States · 2 reviews · Experienced 2026-02-01 · Posted 2026-02-23

4.5 stars

4.5 stars: They got my account reactivated. They restructured my appeal into a file format that Amazon wants, and then escalated the case via email to internal team members. My problem was that my supplier's invoice was old-fashioned (manually created), and the Amazon front-line review was glitching over the invoice, saying its unacceptable, and i could not push the needle forward. $2.5K for 2 email addresses, but hey, its worth it if it got me back in business. Only critique landing the 4.5 instead of 5 stars was that I would have liked my case to be handled faster. every step in the process took about a week. Otherwise, they did deliver and get me my account back, so I am a happy customer.

Highly Recommend Riverbend

Sunnie and the entire team not only helped us with getting over some major Amazon hurdles, but they were class acts throughout the entire process. Can't say enough about working with their team!

Riverbend Consulting helped me resolve…

Riverbend Consulting helped me resolve my Amazon seller account opening issue extremely quickly and efficiently. They handled the case professionally, communicated clearly throughout the process, and knew exactly what steps were needed. My situation with Amazon was not straightforward, yet they managed to find a solution in a short time. I am very grateful for their support. I can confidently recommend Riverbend Consulting to anyone facing Amazon seller account issues who wants results without wasting time or money.

Very happy with Riverbend team and the…

Very happy with Riverbend team and the results. Highly recommend.