We manufacture high end scale RC aircraft.
Written by the business, not verified by us.Roban Model Limited (robanmodel.com) has a 4.3 out of 5 rating on OK.one, based on 82 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 83% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 17% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company and consistently praise the exceptional overall service. Customers frequently point out the remarkably fast delivery times and the sturdy packaging that ensures all items arrive in pristine condition. Consumers are particularly impressed by the outstanding build quality of the products, excellent technical features, and the helpfulness of the support team. Some reviewers were not happy with unexpected additional customs fees and high shipping costs that significantly increased the total purchase price of their items. A few people also mentioned occasional long waiting times and extra monetary charges required to finally receive their ordered packages.
Auto-generated from all reviews of this business. For reference only.The package appears to be lost, and communication is very difficult. Roban has been unable to explain why it has been stuck at the sorting facility for over a week. This level of service is not professional and is not what I would expect with an order like this
This company has very poor customer service. I placed an order for some helicopter parts. I had to pay 21,- euro tax for the package to be delivered. When i opened the package it turned out to be someone else his order because non of the parts inside was what i ordered. I contacted Roban and they send me another package with the correct parts but i had to pay 21,- euro tax for the second time to get the package delivered. Roban refused to refund the 21,- euro that i had to pay extra because of their mistake. Very bad service.
The Roban Helicopter that i bought went to the factory before i got it apparently for a new motor. After it was sent to me it never ever worked ended up in the rubbish bin i was very disappointed with Ali express and Roban nobody offered a new one 1500 dollars down the drain so the EC-135 is no more. I think this firm could have done a lot better. We cannot send it back as it costs so much to send to China. A lot of people helped but would still not go must do better .
Order some decals for my cobra, on one represetation on website so i thought i was getting what was advertised but a different set of decals arrived, tried to ecplain but didn't get anywhere
Timely delivery to the USA. Customer service is very good ... i looking to puchase another helicopter from them. Product good
Roban Helicopters are the best built and most versatile. Waiting for my sixth Heli to arrive next week.
Placed my order and in less than a week i had it. Love it
All the parts I ordered were in good condition. It would have been helpful to include a recommendation for an adhesive for the replacement cockpit windows.
Roban was able to get my helicopter delivered to the US despite the trade tensions between China and the US. Fast delivery and as advertised.
Excellent products, ordering was very easy, delivery times from China acceptable given the problems of moving items around the world. Just wish there was more product installation information available.
Fast service and a top quality product!
every thing fine from shipping to model very happy
Awesome, special order made and sent within 10 days. the unexpected tariff fee at customs was a tad ridiculous..
Attention to detail, until the proper model number of the fuselage was determined the order was not created, communication was clear and fast. Delivery was fast but price was high for the type of item (small and not heavy), packing was very good.
Easy to search for item, if not ask and item will be found for you. Reasonably priced, prompt delivery.
i had an issue with a product and Roban took great care with my issue and replaced it the next day. great group of people and their customer service was way faster than amazon ever would of been. also my heli came with in two weeks like they said. Great job guys and thankyou daniel
Excellent Service a Pleasure to do Business With
Had a start up issue with my model and to the sales/tech team it has now been resolved excellent service as always THANKYOU
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