Roborock (roborock.com) has a 1.4 out of 5 rating on OK.one, based on 234 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 85% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Quality. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. People frequently complained that the devices stopped working properly after only a few months of use, often suffering from unexpected connectivity failures or leaking water during operation. Consumers also noted that the customer support team was unhelpful, unresponsive, and made the warranty repair process extremely difficult and frustrating. Some reviewers were happy with the helpful customer service, noting that staff members were quick and professional when handling warranty replacements. These buyers mentioned that the vacuums were easy to manage, reliable, and left floors looking fantastic with no sign of dust.
Auto-generated from all reviews of this business. For reference only.Don't expect and sort of warrantee support. They will jerk you around, forcing you to spend hours documenting the problem only to then ask you all the same questions over and over again in a never ending cycle that is designed to create so much frustration and waste so much of your time that you eventually give up.
I wouldn’t buy another Roborock product, we have had our revo for 18 months and it no longer mops, it won’t draw water from the clean water tank anymore, all Roborock do is offer advise and tips to get it working again, clearly there is a design fault. After allot of going backwards and forwards the machine has now been fixed under warranty, by a sub contracted repair company. I think its worth buying a Dyson in the future.
I bought a Roborock Ultra in 2025 hoping it would save me time and make life easier because of my very busy work schedule. Instead, it has done the exact opposite. The robot never worked even for a single day. From the beginning, it constantly showed internal errors and was completely unusable. I spent countless hours on the phone with customer support trying to troubleshoot and fix the problem. Eventually, they asked me to send the unit back for repair. After waiting and dealing with shipping back and forth, I received it again with the exact same issue. It still never worked. This has been one of the most frustrating purchases I have ever made. I bought it for convenience, but instead I wasted hours trying to fix it, packaging it, shipping it, and dealing with support. A very expensive product that never functioned properly from day one. Even worse, there was no proper refund or return resolution despite all the time and effort wasted. I highly discourage anyone from buying this product. I truly wish I had known about these issues before spending my money on it.
I purchased a Roborock Q7 18 months ago. Paid over $600 for it. It stopped emptying into the vacuum bags a few months ago but I didn’t have time to look into repair until now. I was just advised their warranty expired after a year! I have had an eufy for 5 years and a roomba for nearly ten years- both are still working and I paid about $250 for them. Don’t purchase from this company - they don’t stand behind their products, which are of inferior quality.
SCAMMED FOR THE LAST TIME. THEY TOOK MY MONEY THEN CANCELLED MY ORDER WITHOUT EVEN A PHONE CALL. I WAIT PATIENTLY FOR WEEKS FINALLY DECIDING TO EMAIL THEM TO SEE WHAT THE DELAY IS. AFTER WAITING ALMOST 2 MONTHS I REACH OUT ASKING WHERE MY VACUUM IS THEY TELL ME IT WAS CANCELLED DUE TO A DEBIT ERROR. NOT FROM MY BLACK AMEX THAT'S FOR SURE. THEN THEY SAID BECAUSE IT'S BEEN OVER 60 DAYS (LIKE THAT'S MY FAULT!) THEY WON'T HONOR THE PRICING I PAID WHEN THEY CANCELLED MY ORDER AND I HAVE TO PAY $900 MORE. AVOID THESE SCAM ARTISTS AND IF IT'S TOO LATE AND YOU BOUGHT ONE PRAY IT DOESN'T BREAK AND YOU DON'T HAVE TO DEAL WITH THE WORST CUSTOMER SERVICE DEPARTMENT ON PLANET EARTH. ABSOLUTELY TERRIBLE.
Do not buy from this site; I purchased the Qvero 35 robot from the Roborock UK website 8 months ago. Since the day I bought it, there have been software errors, but they told me it was an internet issue and kept me waiting, causing me to lose my 1-month return period. It's been 8 months since I bought it and my robot has completely broken down; it's performing crazy actions and you can only reach customer service via email. Okay, I contacted them patiently and asked them to resolve the issue. But they wrote to me that I had to take the large robot from me, take it to the post office, and pay the shipping fee. Now I don't know how to do this because I am disabled. I am in contact with customer service and will keep you updated
Great while it works, but mine broke down after exactly 1 year. My Saros 10R is now bricked, and support keeps telling me it is a problem on my router, asking questions that prove that they have no clue how networking works. Fun while it works, but don't count on support. -- update 28/5/26 -- Update based on support experience allthough I was disappointed with the result of the intial intervention, the end result is customer focused. Let's evalutate on a revers timeline: - Roborock has sent me a refurbished model to replace the failing unit. The replacing model looks like new, and works like a charm (again). - The interaction with the support team was not always a testament to their technical level, but I can vouch they always responded the next business day. - After the intial "send for repair" cycle, I received my unit in a worse condition, not fixed for the intial issue, and having a worse phyisical condition than at the start - when addressed (over email), I was given the option to replace the unit with a refurbished unit. - I meanwhile received the refurbished unit, in a near mint condition close to new, and it works again like a charm. Personal conclusion: - initially disappointed in the first repair attempt - very responsive support team on mail, they always reacted within 24h - lived up to what I hoped for: fix the problem Time will tell, but Roborock support in the end delivered what was promised. /Koen
The star rating needs to have negitive scores because this company deserves a -5! I sent my roborock Qrevo S Robot Vacuum and Mop, Self-Drying, Auto Mop Washing, 7000Pa Suction, Self-Emptying & Refilling, 10mm Mop Lifting, 200RPM into RoboRock for service. The unit was sent in because it would not charge. Customer service said the mop mechanics of the unit is broken (what does that have to do with not charging) Then they tell me it can not be repaired. Back and forth with many emails telling me they would send a picture of the broken part, never happened. I asked them to return my unit, never happended. I could go on and on explaining how awful the customer service is. However, the previous reviews speak for themselves. Awful, awful, awful. lies, lies, lies.
This software is total crap. You can't connect a second phone to the device—WHY??? That's so stupid!!! Reconnecting is a nightmare; it's faster to clean the floor by hand than to plug this garbage in.
I am very disappointed with my RoboRock vacuum cleaner. It is definitely not worth the money. The main issue is the constant connectivity problems. The device keeps disconnecting from the app, and I have to reconnect it repeatedly. Even after successfully connecting it, within a week the app logs out again and asks me to set everything up from scratch. This is extremely frustrating and makes the product unreliable for regular use. A smart vacuum is supposed to make life easier, but this one does the opposite. Overall, a very poor experience. I would not recommend this product to anyone.
Roborock goes silent once the goods are sold. Once they get the money, it is impossible to get any response from them. I am not even able to register the product for warranty.
I have a Roborock Qrevo Curv. I have had it for 8 months and it just stopped working. No lights nothing. The customer service is poor at getting back to you, once they had and determined it had to go back for repairs the process was fairly quick. It took 2 weeks to repair, it was over Easter weekend so I thought the timeframe was reasonable as the service centre was only 10 miles away. I have now got it back with another issue, previously it required a new motherboard and battery and the wheels were replaced, now the wheels well one of them is clicking which may mean the replacement was not installed correctly. I love the machine however I don’t think their service is up to much.
Worst software I have ever experience. It always forget the map, try to re-create. I mark some areas for not entering but every 3 days, it forget its map, enter the area and stuck. Why? Which junior developed your code? You will understand why it is cheap!!!!
While I bought this for a self cleaning vacuum to replace my previous vacuum, I have to clean the vacuum heads every time I use it. The the pet hair and dirt collect around them and will cause a malfunction
Roborock will not honor there 1 year warranty my Machine is 10 months old they will only give me support help that’s it I’ve done all I. Old machine still not working proper after days of emails back and forth to Roborock beware of warranty’s they will not honor them because they don’t have to by a zoomba us based or shark they will honor warranty’s on machines Roborock will not .
I purchased a Roborock S8 MaxV Ultra in November 2024 and put it into service in March 2025. After about 13 months of use (roughly 2–3 hours per day), the side brush motor failed. I followed all maintenance recommendations in the app and kept the unit clean. This does not appear to be a maintenance issue. Support was initially helpful in diagnosing a dustbin clogging issue. Their recommendation to break cleaning into smaller runs did resolve that problem. However, the vacuum still consistently leaves behind visible debris—especially pet hair clumps—even on high suction with no clogs present. At this point, the issue appears to be reduced suction or overall performance decline. The larger concern is support follow-through. I was told I would receive a callback regarding replacement options, but no call ever came, and subsequent follow-ups were not answered. For a premium-priced product, I expected better durability, consistent cleaning performance, and more reliable customer support. I will repair the unit myself, but based on this experience, I would not purchase from Roborock again.
Bought a unit of shop using a $70 coupon. They ended up cancelling my order and not honoring the coupon using a bs excuse that my card got flagged for fraud. The item was being sent to the billing address on the card and I verified my purchase through their site when they sent an email to prevent fraud. A company that does this is not reputable. I would not buy from them. If this changes I will update my review.
Bad product quality. Bought SARO 10. Power button not responding. I couldn't even activate the robot on the day the robot was delivered. Service centre asked me to send for repair. Repair a brand new machine that I have not even used before !!! Asked for refund. On paper they agreed. They claimed the refund has been executed but I never received the refund. Bank checks and no incoming refund. Chased them twice (2 weeks apart) and they send me the same screenshot that refund has been executed but never show proof of which credit card number the refund goes to. Basically not sincere in refunding at all. It's a scam. Sell a faulty product. Take it back and never return or refund. Buy at your own risk
I am extremely disappointed with the Roborock Qrevo Pro. I recently paid for a professional deep cleaning of my tile grout, and this machine has managed to ruin that work in a incredibly short span of time. Instead of cleaning, the mopping system effectively acts as a dirt-spreader, dragging dirty water into the grout lines and piling it in. It is a fundamental design flaw for anyone with tiled floors; the machine simply cannot handle grout properly and leaves the floors looking worse than before it ran. To make matters worse, Roborock’s customer service has been useless. I have gone back and forth with them for months, and despite following every "troubleshooting" step they suggested—including using their official cleaning solution and brand-new mop cloths—the issue persists. I officially requested an escalation weeks ago, and they have completely gone silent. If you have tile floors with grout, stay away from this machine. It is an expensive way to ruin your floors, and the company will not stand behind their product when it fails.
Well they obviously know, that their customer service is the worst in any related industry, and they just don`t care. I not only stayed on hold for so many times & dropped out I lost count - and without being able to leave a message. I then sent emails that have still been unanswered. Product was great when working but never again !!!
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