ROCK Insurance Group (rockinsurance.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 36% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
Could be better, to be honest. I had to beg and plead with them to provide me with my insurance documents by email at least twice - I don't why they didn't send them out automatically upon the purchase of my travel insurance. I got the documents the night before we were due to travel - really not very reassuring. It didn't give me much of a chance to change anything if I needed to, but luckily, that wasn't the case.
Shout out to Londiwe who was an amazing help today. I booked travel insurance through a compare website late at night and lost my email & documents. Londiwe was very patient with me and helped me by locating my policy and resending everything very quickly. Thank you!
I had a terrible experience with my Tesco Travel Insurance, managed by ROCK Insurance. My policy auto-renewed in July 2025 with Allianz Assistance, but they didn’t clearly notify me of a new £99 excess for Economy cover. This led to my £50 medical claim being rejected, despite similar claims being paid under the old AXA policy. The renewal email was vague and sent after the renewal, leaving me no chance to opt out or adjust. ROCK’s response told me for not reading the fine print, which is unfair for an auto-renewal. I’m out of pocket and stressed—expect better from a company tied to Staysure. Fix the communication!
Everything went better than expected, I’m satisfied.
Great company fantastic communication very helpful
Good value for the price great customer service
Never had to use the insurance but the price was one of the best out there for the level of cover
well over another week AND STILL NOTHING 29TH JULY LAST REVIEW STILL NOTHING U N B E L I E V A B L E ABSOLUTELY ATROCIOUS ABSOLUTELY ATROCIOUS, AS PER MY LAST REVIEW......Another week gone by and still nothing, if I had not have given TRAVEL REPLUBLIC THEIR PARTNERS so much money I would cancel this holiday, I cannot believe they have still not sorted this insurance out and nothing from ROCK, REALLY THINK TWICE BEFORE BOOKING A HOLIDAY WITH THIS LOT, I am giving it another 24 hours then contacting the FCA, the ICO and the ombudsman, maybe even a solicitor, ROCK insurance are used by travel republic but up to now it has been a nightmare they must either make commission or indeed make a profit of some sort so they are also culpable, what a carry on indeed, we have used travel republic for years so there must have been a change of policy somewhere
First class customer service via telephone call with Dali. Really sound advice, very helpful. Thank you for help and assistance. Terry
I recently had cause to have an operation to one of my right side carotid artery and have planned holiday in Turkey in mid August so was panicking about my travel insurance, upon speaking to Dali at Rock Insurance, he was very reassuring that I would be covered by my existing policy at no extra cost taking away a lot of unwanted further stress, Thanks for All Your Support Dali
Disgusted at this company an the way they treat there clients Ruined our whole holiday. Also they have put the worst 3 party AXA to deal with our claim it’s absolutely appalling
I purchased insurance via Tesco from Rock I have been trying to contact Rock Insurance to get my confirmation e-mail for over a week now. They have taken my money but no confirmation of the policy!! And yes, I have checked my junk and spam folders!
Avoid ROCK insurance.Used confused .com and linked to Rock insurance. Took payment immediately but no documents received. Phoned customer services. Completely unhelpful to the point of being obstructive. No explanation why insurance docs not received.Took out another policy with Admiral and had excellent service
Totally misled and given wrong information by Rock Insurance. Avoidance tactics used when you question rationale. No complaints people to speak to either. Do not use this organisation!
Was on with a guy called MALUSI, who was SUPERB. Very patient, explained everything well to me, took his time, went over all again. A could not have asked for a better AGENT to deal with my query. So a BIG THANKS to MALUSI. Rodney!
I had to fly over them, I liked everything!
No infomation sent over at all scamming company
Horrendous experience!! I had used them before and no issues. However, everything has changed now. I had to add a new medical condition to my existing travel insurance and was expecting to maybe have to pay a little bit more. To my horror, Rock Insurance now don't want to cover me anymore and forced me to cancel my insurance and I had to take one out elsewhere again. On top of that, they only want to issue a refund of 65%!!! Customer Service is useless, as well. I have now managed to log a complaint after have been previously lied to. If you don't want to waste money and time, stay away from them!!!
Can't find email received of my travel insurance policy?
200 reviews matching