ROCK Insurance Group (rockinsurance.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 36% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
Took out insurance with insure for which was with rock insurance cudnt praise them enough my sons villa was broken into whilst in Portugal leading to loss of passport driving licence and numerous clothes after contacting Rock insurance who explained what we would need to send and upload to help with his claim this was all sorted and paid out his claim within a week fab service with a great outcome def recommend
Very easy to book, Staff friendly and efficient
Shit. Did not get a confirmation email. Any details to access my account. Just an email asking for me to review them a few days after paying.
Booked travel insurance through jet2. Unfortunately while on holiday I had a bladder infection and had to go to the doctors this turned into a kidney infection where I was in hospital. This was in August. Now in March stil no further with claim after paying a further £99 excess as the travel insurance claims staff are telling me they need a medical record to go through with the claim but are not telling me what is needed therefore I cannot get the medical records. Which I will add are irrelevant as there are no medical conditions as having a uti is complete bad luck so no need for medical record!!! Very stressful as worried of booking another holiday due to unpaid bill! Wish I never took travel insurance with them as it has been nothing but hassle and every phone call is stressful and they take months to respond to email.
It was very easy to sort my insurance there wasn't any problems where I was stuck with where to go
Easy to use , great cover .
I was not able to make a claim, this was because while talking to a staff member on the phone, after around an hour of taking my information and asking questions the call went dead, fair enough issues happen, however the staff member had enough info to continue the claim, or at the very least contact me back to finalise. this did not happen, this shows a very poor employee (or terrible direction from the company). I then tired to make the claim again and could not do so via email as the company said they do not have an email function for claims!!, this is not acceptable for a modern company, an email option is the basics and the company should be ashamed. I requested call backs that did not happen and am now out of pocket. this is a very very bad example of a company claiming to provide a service that they cannot provide, plus they have staff who cannot work out that if a call goes dead, they still have enough info to process the claim.
Good price, easy and quick to get quote and then get insured.
Bought travel insurance for a group of people for a short trip to Czech Republic all the cover I needed at a great price.
Easy to use, very helpful customer service team
I was contacted by rock insurance on the email still refusing to delete my data or remove my details. Further to my details from the booking I made for a holiday with jet2, and received insurance with them, that has already expired back in 2023, and they are still refusing to delete my information. My online account is on the jet2 platform. They keep sending me to Rock Insurance, who are saying it`s not their problem but jet2. I have been back and forth between the 2 companies, and neither is willing to help, keeping my personal data without my approval. Please don`t trust them! Yvonne said on the review site in reply to my bad review that she will do her best to delete my data, but I just received an email from their company Alejandra who is saying again she won't remove any of my details. So, please don't let yourself fooled by the lies.
Dear Adela, Thank you for your review, I am sorry that you are unhappy with us and you are having problems with getting your information removed. I have had a look on our system and can't find any policy details under your name. For further assistance and so we can locate your details, please call 01293655910 and we will be happy to help. My apologies for the frustration and inconvenience caused. Kind regards Yvonne Update from Rock: I have done some further searching and have found your information. I can confirm that it has been escalated for your details to be removed from our system, this will be done forthwith. My apologies once again
This was booked by my dad for our holiday in July very pleased with the price for my family
This review is based upon Rock's handling of an insurance claim. On my last holiday our had the misfortune to have our transfer from the airport to hotel delayed by a rock slide on the main road to the resort. We had to spend the night in temporary accommodation, a sports hall, set up by the French Red Cross. On our return to the UK I contacted the claims line and spoke to a friendly and knowledgeable member of Rock's staff. I explained what had happened and she guided me through the process of what I need to do. She also raised the claim on their system and sent me a link to submit the documents from the travel company confirming what had happened. Within a few days of submitting the document I received an offer, which I was happy with and the money was in my bank account shortly after.
Very simple to navigate the website and features/standards of cover. A great price, thank you!
Prices were competitive for our travel insurance - we had to declare some medical conditions and they covered them at a reasonable price.
As a customer, the overall experience to buy the cover was frictionless with intuitive tool tips to make the process seamless. Luckily we didn’t encounter a situation where we had to make a claim, so unable to comment on that side of claim experience. However expect it to be decent as well. All in all good cover to opt in at a relatively decent price.
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