Abdullah at Mercedes Heathrow gave me…
Abdullah at Mercedes Heathrow gave me the best customer service, went above and beyond. I will be using this branch for all future appointments because of Abdullah.
About ROCK Insurance Group
Data updated- Website
- rockinsurance.com
- Category
- Money & Insurance
- Location
- United States · Crawley
- Status
- Unclaimed
- Last 12 months
- 28 reviews
- Replies to negative
- 36% (14/39)
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Is ROCK Insurance Group legit?
ROCK Insurance Group (rockinsurance.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 36% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Brilliant Service
I had to use this companies insurance services recently Rock where absolutely fantastic acknowledging and accepting my claim within 24 hours
Easy application form and quote…
Easy application form and quote available in seconds.
It was easy to renew
Have used Rock for Tvl insurance for…
Have used Rock for Tvl insurance for the past few years. Two weeks ago I called to renew my annual cover and wanted to add the americas to this years cover. No changes to any health related issues apart from quitting vaping 6mths ago. The quote I received was 220% more than last year. I was told they have put up their premiums - by what percentage I asked - I don’t know I was told! Seemed ridiculous.
Reply from ROCK Insurance Group2025-02-24
Dear Colm, Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance. As I am sure you will appreciate, there are multiple factors that can affect the cost of a travel insurance policy. These include for example the age of a traveller, their medical conditions, the medical treatment costs in the country of travel and the type of policy i.e. basic or comprehensive. Rock is priced competitively within the travel insurance marketplace and we continuously review our products and pricing to ensure that the company remains competitive at all times. We take all feedback regarding our products and services very seriously and thank you for raising your concerns. Your comments will be passed on to the relevant department. Please accept my apologies for any inconvenience and frustration caused. Kind Regards Michelle
Fast, easy and inexpensive
Sorting out our medical travel cover was so easy. I was putting off doing this because my experience is it takes too long to do, but the process with Rock was fast, simple and easy. I had no cause to make a claim so cannot comment on this.
A very easy and quick website clear and…
A very easy and quick website clear and precise on what was needed by them to get a quote up together can't fault them
never again.
never again. And, as I said before. If you don't provide insurance for the country, don't sell it. If you sold it, the fault is with you company.
Reply from ROCK Insurance Group2025-02-24
Dear Alexei, Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance. I have checked your account and can see that the issue was with your policy and the fact that it was invalid. We emailed you to inform you of this and the details of why it was invalid were included in the email. When purchasing a policy the policy holder must be in the UK which is stated on the Money Supermarket website. Also we are unable to offer cover for visits to countries that are against FCDO advice. Please accept my apologies for any inconvenience and frustration caused. Kind Regards Michelle
I am not sure what I think of rock
I am not sure what I think of rock - I haven’t claimed and I am not sure who they are.
Travel insurance cover seems fair
Travel insurance cover seems fair. I requested a hard copy of the pilicy and received a quick, polite email to say being actioned and when to expect it - received within estimated time, so great
Quick insurance
Is was quick and easy to get it
Very good and easy to understand 👌
The gentleman I spoke to on the…
The gentleman I spoke to on the telephone was very patient with me as I'm not very good trying to do things on my mobile phone
Booking was easy and instructions were…
Booking was easy and instructions were clear. I haven’t travelled yet so don’t know how effective the Rock insurance can be but I’m hopeful.
Great value
Ease of accessing policy needed
Speedy, accurate service
Dealt with mid term adjustment quickly and clearly - and was pleasantly surprised by the price!
Insurance at affordable prices
Found a policy for my short trip which was a good price .Easy to buy and provides all my friend and I need for a few days.Good that I good buy a joint policy
Ease of use
Finding the right policy and applying for it was very easy and straightforward