Easy to set up
Easy to set up, hopefully don’t have to make a claim. Will review again if I do.
About ROCK Insurance Group
Data updated- Website
- rockinsurance.com
- Category
- Money & Insurance
- Location
- United States · Crawley
- Status
- Unclaimed
- Last 12 months
- 28 reviews
- Replies to negative
- 36% (14/39)
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Is ROCK Insurance Group legit?
ROCK Insurance Group (rockinsurance.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 36% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Excellent service
Easy to use and get the cover you need.
nothing to add
Luckily didn’t have to use the policy
Luckily didn’t have to use the policy. But was cheap & good benefits for a short trip to Sweden 🇸🇪 Lcpl Banham
A professional service
Travel Insurance
Easy to find out which travel insurance was best for me and to set it up
Very expensive renewal of policy
Very expensive renewal of policy! More than 100% increase and extra for medical cover! Rip off! Very pleasant real person saw me through the very lengthy renewal process though!
Reply from ROCK Insurance Group2025-02-10
Dear Pauline, Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance. As I am sure you will appreciate, there are multiple factors that can affect the cost of a travel insurance policy. These include for example the age of a traveller, their medical conditions, the medical treatment costs in the country of travel and the type of policy i.e. basic or comprehensive. Rock is priced competitively within the travel insurance marketplace and we continuously review our products and pricing to ensure that the company remains competitive at all times. We take all feedback regarding our products and services very seriously and thank you for raising your concerns. Your comments will be passed on to the relevant department. Once again, please accept my sincere apologies for the inconvenience and any frustration caused. Kind Regards Michelle
Excellent cover and a good price
Excellent cover and a good price. Have not used the claims process so cannot comment on that.
Easy to set up and value for money
Reasonable price and easy to follow…
Reasonable price and easy to follow instructions.
Customer satisfaction.
Good cover, good price and policy was easy to complete. Many thanks.
Easy to do and good price
Easy to do . Looks like a good insurance at a good price
Great value for money
Great value for money Has us covered for everything and the price was brilliant.
Travel insurance
Very clear instructions and easy to follow
Got the best insurance deal
Simple
Simple, easy and quick way to get competitive insurance.
Just upgraded our policy to Worldwide…
Just upgraded our policy to Worldwide and spoken to the most lovely, helpful man who knew what he was on about . Got our policy changed for a great upgrade price as I’d spoken to a woman 2 days previous who wasn’t helpful at all and wouldn’t listen to me and the cost was phenomenal. So thank you to who I spoke to today would highly recommend them .
easy to read documentation.
easy to read documentation. key insurance points easily found.
The policy did not show what was…
The policy did not show what was covered . Horrible policy documentation. Would not recommend
Reply from ROCK Insurance Group2025-02-06
Dear Viraj, Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance. I am sorry to hear that you do not like the way that the policy is set out. The first page, which is your certificate, tells you woh is covered, what cover level you chose, your trip dates and destination. The first 2 pages of your policy booklet explain what you are covered for. If there is anything that you are unsure of then please call us on 01293 855 783 and we will be happy to assist you. Once again, please accept my sincere apologies for the inconvenience and any frustration caused. Kind Regards Michelle
Good cover,good price.
The process is very quick and simple,the price for amount of cover is very reasonable.