About ROCK Insurance Group
Data updated- Website
- rockinsurance.com
- Category
- Money & Insurance
- Location
- United States · Crawley
- Status
- Unclaimed
- Last 12 months
- 28 reviews
- Replies to negative
- 36% (14/39)
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Is ROCK Insurance Group legit?
ROCK Insurance Group (rockinsurance.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 36% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Took the policy as was a great price
Took the policy as was a great price. Not going away yet so I hope that if I need it I will give it give stars sgsin.
Thank you for providing my insurance it…
Thank you for providing my insurance it was so easy to get arranged and the price was excellent i could not have wished for more coverage than you have supplied thanks again rob Compton
Prices so high for senior citizens
In intending to renew my travel insurance with rock insurance through Tesco travel after receiving good travel insurance at a good price for a pensioner with medical issues I find the prices have gone through the roof so sad we as pensioners cannot be treated more fairly, In all my years I have never claimed on travel insurance, Wish one of these larger companies would be the first to offer us a good deal.
Quick and easy
Quick and easy, good price
Great service
Great policy at a great price but the increase was too much…
My first policy was at a great price but then the price rose by almost double 🤔 sadly I had no choice but to shop around and found it at a considerably lower price its hard to rate on experience until you have to make a claim. I would like to add if the price had have been lower I would still be with you.
Very easy to use questionnaire
Very easy to use questionnaire. Great prices
Great service and a good price and…
Great service and a good price and details clear to understand
Policy renewal
Renewing policy went OK but persistent reminders to provide an online review.
Easy to navigate website
Easy to navigate website, everything went easily.
Easy to deal with
Easy to deal with. Good value for money. Straight forward. Would recommend.
Awful scam
Fake company for easy cash grab and doesn't provide any insurance
Reply from ROCK Insurance Group2025-01-31
Dear The british potato, Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance. I am sorry to hear that you feel we are a fake company, I can assure you that Rock is a very real travel insurance provider for a number different companies. If you feel that you weren't covered with us then please call us on 01293 855 783 and we will be happy to go over this with you. I have also emailed a copy of your policy to the email address we have on file for you. Once again, please accept my sincere apologies for the inconvenience and any frustration caused. Kind Regards Michelle
Quick and easy to get a quote would recommend
Quick and easy to get a quote
The online purchase of the policy was…
The online purchase of the policy was straightforward and offered the cover I was looking for. 5* Defaqto was essential for me and the premium was competitive in this category.
Ease of Purchase
Filled in the form got a quote bought policy. I will only find out how good they really are if I have to make a claim.
Wonted 440 insurance for two weeks…
Wonted 440 insurance for two weeks because I'm 75
Reply from ROCK Insurance Group2025-01-31
Dear Lorraine, Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance. As I am sure you will appreciate, there are multiple factors that can affect the cost of a travel insurance policy. These include for example the age of a traveller, their medical conditions, the medical treatment costs in the country of travel and the type of policy i.e. economy, standard or premier. Rock is priced competitively within the travel insurance marketplace and we continuously review our products and pricing to ensure that the company remains competitive at all times. We take all feedback regarding our products and services very seriously and thank you for raising your concerns. Your comments will be passed on to the relevant department. Once again, please accept my sincere apologies for the inconvenience and any frustration caused. Kind Regards Michelle
Quick and easy application
Quick and easy application, clear instructions.
Easy to book good value for money and…
Easy to book good value for money and very good levels of cover.
Good booking experience
Very easy to book. Very competitive price. Didn't need to claim so cannot comment on claim process