A decent quote and when we needed to…
A decent quote and when we needed to change the policy, it was made easy by the customer service advisor.
About ROCK Insurance Group
Data updated- Website
- rockinsurance.com
- Category
- Money & Insurance
- Location
- United States · Crawley
- Status
- Unclaimed
- Last 12 months
- 28 reviews
- Replies to negative
- 36% (14/39)
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Is ROCK Insurance Group legit?
ROCK Insurance Group (rockinsurance.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 36% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
excellent and well explained
Grest value and easy to access 👌
Fantastic customer service
Fantastic customer service, regular updates, great earnings.
Very easy and cheap
Very easy and cheap. Will use again.
Great value for your money
At last an insurance company not taking your eyes out with extortionate prices for people's living with illnesses thank you
Very easy to arrange cover
One of the the cheapest insurance with friends staff
The friendly and helpful and taking there time to make sure I know what was happening. Plus there offer plenty of choice insure
Excellent service and product
Holiday
Easy to book , but haven't had to try and claim yet.
Great communication between myself and…
Great communication between myself and the member of staff listening to what I needed
Great Job
Very easy to do online. Quote suited my requirements.
Very happy the way I was treated
Very happy the way I was treated they cleared my matter up which was quite complex very happy with the insurance company and I will recommend them
Good deal
Easy to do on line and good prices compared to other companies.
Easy to renew with discount.
Customer service
It took 90 minutes to provide information. The first person seemed to have no idea what he was doing. I appreciate that you cannot give advice but providing options available cannot be beyond the realm of customer service. Appears ro be more about money than supporting customers
Reply from ROCK Insurance Group2025-01-20
Dear Julie, Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance. I am sorry to hear that your recent contct with us was not up to our usual high standards. I did try to call you today to discuss this but there was no reply, I left a brief voicemail. I will ensure that your comments and details are passed on to the relevant department for review. In the meantime if there is anything that you would like to discuss you can call us on 01293 855 783 or alternatively email us at [email protected] Once again, please accept my sincere apologies for the inconvenience and any frustration caused. Kind Regards Michelle
quick and easy to navigate the site
Good service and quality
Quick and easy to do on line
Competitive price
Competitive price, easy to set up
Will use again
Very competitive on price and cover, made simple with an easy to navigate website.