Very Good
The process was very easy. It was also the cheapest plan.
About ROCK Insurance Group
Data updated- Website
- rockinsurance.com
- Category
- Money & Insurance
- Location
- United States · Crawley
- Status
- Unclaimed
- Last 12 months
- 28 reviews
- Replies to negative
- 36% (14/39)
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Is ROCK Insurance Group legit?
ROCK Insurance Group (rockinsurance.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 36% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Really quick and easy to get a quote…
Really quick and easy to get a quote then continue with the purchase of the travel insurance. Great cover for an impressive price.
50/50
I decided to add a couple of extra days to my holiday. But I had to cancel insurance as they were unable to amend my policy . And take out another even though I’m not travelling until August.Good customer service on the upside Maybe mine was a one off
Easy and quick application process.
Great price and confirmation was very…
Great price and confirmation was very quick.
Very easy to get the right level of cover
Very easy to get the right level of cover even with illnesses. Great price and easy sort out.
Earecommendedsy to follow web page
Easy to follow web page, competitive rates, no problems, recommended
Good quick easy service…
Good quick easy service at purchasing insurance, haven’t used them for their customer service yet as trip not started.
What I needed easy affordable
Straightforward Travel Insurance
Straightforward guidance and information in how to take out their travel insurance. Good value for money!
Easy to buy from
Easy to buy from, no hassle straight forward
Expertly handling my screening for…
Expertly handling my screening for pre-existing medical conditions
All was good
All was fine
No sign of my policy documents and…
No sign of my policy documents and unable to login as it states user not recognised
Reply from ROCK Insurance Group2025-01-27
Dear Dawn, Thank you for your review. I am sorry to hear that you haven't received your documents. I have resent these to the email address we have on file for you, please also check your junk/spam folder as they sometimes drop in there. Thank you for choosing Rock and have a lovely holiday! Kind regards Yvonne
It was time to renew our travel…
It was time to renew our travel insurance and we decided to stick with Rock Insurance. They went through the medical screening for myself and my wife, and the quote was reasonable so we took it out
Easy to get cover via a comparison site.
Was easy to book
Was easy to book insurance gave had insurance from rock before for my husband
I will reserve judgement and pray we do…
I will reserve judgement and pray we do not have to make a claim. Then will see how good you are.
Great web page and simple policy…
Great web page and simple policy explainer
If you read the small print you realise…
If you read the small print you realise you haven't got much. Just a web page html certificate that has arrived late.no attachment in email or clear. You got to read the small print for everything. I won't bother but that is my opinion.
Reply from ROCK Insurance Group2025-01-24
Dear Rohullah, Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance. I am sorry to hear that you were not happy with the way your documents were set out. I did try to call you today to discuss this but there was no reply. Your documents are emailed out in that format as standard. Had you needed anything more then you were able to contact us to request this. All the required information is contained in the email that is sent to you along with the policy wording booklet. Once again, please accept my sincere apologies for the inconvenience and any frustration caused. Kind Regards Michelle