ROCK Insurance Group

Very good service on line and speaking…

Very good service on line and speaking to them

Value for money

quick, easy as nd value for money

Travel Insurance

Great value for money given my age and pre-existing health conditions. Easy to fill in details too. Would recommend this product to other travellers to Europe.

Helped my find my lost insurance

Insurance at a good price.

Cheap travel insurance that covers everything. Easy to set up online. Everything sent to mobile.

I bought travel insurance for single…

I bought travel insurance for single trip abroad. I emailed them to get a receipt for my reference (for work purposes). Within 2weeks we exchanged like 10 emails... Of course, in the first email I mentioned all personal details (address, dob) and policy reference number etc. Every email I got from their customer service was: could you confirm this, that, basically everything I've mentioned already. After confirming everything three times, I got email yesterday: could you confirm your address (fourth time now!). I just gave up as this was vicious circle. I can only imagine what a nightmare it would be if someone wants to make a real claim... I will never use this company again and don't recommend it at all.

Recommended

Very easy to find with good price…

No problems.

Good app and easily obtained the quote…

Good app and easily obtained the quote I needed.

Poor Service Level

Due to go on holiday next Wednesday (today is Thursday). Last Thursday we wanted to report a change to my husband’s health record. Duly spoke to an agent who said he would pass it up to the underwriters who would contact us in 48-72 hours. No contact from anyone so called again yesterday (same agent) but he still had no response from the underwriters. We have chased again today but nothing. The stress involved when we are due to be travelling in 6 days is immense. Not the service I was expecting.

Fast easy and cheap thank you 😊

It was safe secure transaction and I…

It was safe secure transaction and I bought policy I think second or third time. Very reasonable price.

Buying was easy

Let's be clear on this, I am doing a review on the purchase of a product from Rock insurance. Which was easy enough online. Simple as that. Now I have no idea what they are like if you claim and hopefully I don't want to that at all. But that would be the important bit for me. So a review is a bit premature Rock insurance.

Holiday insurance great price and…

Holiday insurance great price and questions easy and straightforward

Easy to use …..

They are a great and helpful in every…

They are a great and helpful in every way they give you best value for money and best travel insurance company

Polite & efficient

Polite & efficient, William made sure we had the cover we required.

The actual service

All the positive reviews mention how easy it was to take out insurance online or navigate their website. Have you all seen a company failing or struggling to collect money from you? That's the easy part. I wish the reviews were more relevant so that people can actually make an informed decision. I had a terrible first contact. As a UK citizen purchasing a UK insurance, I was not expecting to be sent to a Spanish call centre as was clear from the call handler's accent and the background voices all speaking Spanish. While I have nothing against Spanish speaking people, I am paying £300+ for a premium policy and a professional service which was not what I got. It felt like I was speaking to a teenage language student struggling to spell in English, mixing up the vowels. To spell out my name, surname, phone number and email address took 15 mins which used up all of my international minutes and when he said he'll read the policy wording at the end, unfortunately, that's when I lost my patience as if I haven't read it myself. It wasn't just that but the fact that every time he asked for information he'd continue speaking and interrupting me, not leaving any space for me to answer. I was supposed to be contacted by a doctor for a telephone appointment in less than 2 hours, but no one called. If this isn't resolved and handled more professionally within the next 24 hrs, I'll be cancelling my insurance and asking for my money back.

Easy to navigate

Easy to navigate - good cover for a good price

Inquiries dealt with promptly and…

Inquiries dealt with promptly and confidentially,