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Construction & Manufacturing

Rock West Composites

103 reviews

4.3103 reviews
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About Rock West Composites

Data updated
Website
rockwestcomposites.com
Category
Construction & Manufacturing
Location
United States · West Jordan
Status
Unclaimed
Last 12 months
29 reviews
Replies to negative
64% (9/14)
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Is Rock West Composites legit?

Rock West Composites (rockwestcomposites.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 82% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 64% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-08-11.

What people say

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Paul Schuback · 1 review · Verified · Experienced 2024-07-03 ·

High quality CF rods

High quality CF rods, perfect for our application. Fast and fairly priced shipping too.

Reply from Rock West Composites2024-07-18

Thank you, Paul! We really appreciate your business!

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Benton Collins · 1 review · Verified · Experienced 2024-06-18 ·

Bad Customer Service

When I received my order for 2 sections (06 and 07) of their InfinitubeV series carbon fiber tubes I was immediately surprised by how rough the finish was on the tubes. The description on their website does not make it clear that "unfinished" (which is the default) means that the tubes will have a rough textured finish. It only describes that the "optional custom sanding" reduced the OD by a small amount and that the sanding process also removed the outer cello wrap gloss finish. The description mentions nothing about the smoothness or textural differences between sanded and un-finished tubes. A glossy tube would have been fine as long as it was smooth. They use the term "Good aesthetic" to describe the finish of the custom sanded tube which unfortunately does not provide any objective description. The bottom line is that the rough finish on the tubes that I received is not suitable for the application I need them for. I need a smooth and quiet sliding action between the tubes and these do not achieve that. IMO a smooth finish should be the default and the rough unfinished should be an option. I immediately attempted to contact customer service multiple times by phone and by sent an email to: orderstatus@rockwestcomposites dot com over a week ago with no response to see what can be done with my unfinished tubes.

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Craig · 2 reviews · Verified · Experienced 2024-06-20 ·

This is the only place I can get the…

This is the only place I can get the exact thing I need. I also love that discount is based on volume, and that they sell to the public and not just B2B.

Reply from Rock West Composites2024-07-11

Thanks Craig! We appreciate your continued business!

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Giovanni Ministeri · 1 review · Verified · Experienced 2024-06-18 ·

Thank verry muck

Thank verry muck, all received ok.

Reply from Rock West Composites2024-06-27

Thanks Giovanni! We really appreciate your business.

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John Lincoln · 2 reviews · Verified · Experienced 2024-06-03 ·

You delivered the exact product I…

You delivered the exact product I ordered in a timely manner and your handling of my order was exactly what I expected.

Reply from Rock West Composites2024-06-27

Thanks for shopping with us John. It's great to hear you got what you needed!

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David Hajicek · 1 review · Verified · Experienced 2024-06-10 ·

Unique product

Just what we needed and prompt delivery.

Reply from Rock West Composites2024-06-27

Thanks for shopping with us David!

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David Garcia · 2 reviews · Verified · Experienced 2024-06-10 ·

I thought I had purchased a tube cut to…

I thought I had purchased a tube cut to size after going through the purchasing steps a couple of times, but it wasn't so when I received it. Provide instant feed back on what one is actually purchasing before placing the order.

Reply from Rock West Composites2024-06-17

David, After reviewing your order, I found that the product you ordered is "sold by the foot" and states both on our website and in your order confirmation. I would be happy to create a shopping cart for future orders. A "customize button" also allows you to enter the required quantity and length. We apologize for the inconvenience and will work to improve the information provided for a more straightforward transaction.

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Joshua Edmiston · 1 review · Verified · Experienced 2024-06-03 ·

I don't have my package yet

I don't have my package yet. Why would I get a questionnaire about how my order went when you don't have confirmation I even received it.

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John Hellow · 2 reviews · Verified · Experienced 2024-05-21 ·

Product as described

Product as described, reasonably priced and quickly shipped.

Reply from Rock West Composites2024-06-17

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

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Jakob Brandl · 1 review · Verified · Experienced 2024-05-16 ·

45550 Tube - Fabric - 0.375 x 0.503 x 65 Inch

Prompt replies when we're asking questions by email. Great product quality. Delivery on time.

Reply from Rock West Composites2024-06-17

Thank you for posting your positive review. Our team at Rock West Composites is committed to providing high-quality customer service, and we are thrilled to hear that we made a good impression on you. We look forward to working with you again.

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James Free · 1 review · Verified · Experienced 2024-05-23 ·

Emily Lewis went above and beyond to…

Emily Lewis went above and beyond to personally deliver my order. I can’t thank her enough. I will tell everyone I do business with about the product and your customer service. Jim Free

Reply from Rock West Composites2024-06-01

Thank you for posting your positive review. Our team at Rock West Composites is committed to providing high-quality customer service, and we are thrilled to hear that we made a good impression on you. We look forward to working with you again.

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Stan Erwin · 1 review · Verified · Experienced 2024-05-14 ·

very prompt / quick…

You all have very prompt / quick delivery of product! Everything went great...Thanks!

Reply from Rock West Composites2024-06-01

We are glad your order promptly arrived! We understand the importance of quick and efficient delivery and are happy we could meet your expectations. Your kind words are much appreciated. Thank you for choosing us.

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Andrew Jeffrey · 1 review · Verified · Experienced 2024-05-21 ·

Communication is painfully slow by…

Communication is painfully slow by email, and impossible by phone. I spent $1000 and haven't seen anything. Not sure this is a real company

Reply from Rock West Composites2024-06-01

Thank you for providing your feedback. While I can promise we are 100% a real company, we apologize for the inconvenience and frustration you have experienced. After reviewing the communication that transpired, I assure you that our team provided the most accurate information available to them. We recently made changes, one of which is with our phone system; as you may have noticed when you call, it states that emailing orderstatus@rockwestcomposites is the quickest way to receive a response. We will continue striving to enhance the customer experience with the information you provided.

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RJ McKenzie · 1 review · Verified · Experienced 2024-05-21 ·

Communication and on time delivery

Communication and on time delivery, I place an order on 12/13/24 and I still don't have it. It took me calling and emails several times to find out why I hadn't received the poles yet. Try to track the shipment and the number I get isn't the correct number. My costumer is wanting to pull the order and I was told i would have them this week, but I have not received them yet.

Reply from Rock West Composites2024-06-01

We value your feedback as it helps to improve our processes. Upon further review, I encountered several emails with delayed responses to our team's questions about ensuring the best quality product for your project(s). Again, we apologize for the delay and appreciate your patience. Our team is also learning from this experience to ensure you'll have a better shopping experience with us next time.

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Mark · 5 reviews · Verified · Experienced 2024-05-21 ·

Simple process

Simple process: I ordered, they processed the order, the order arrived and was correct. Just what I wanted.

Reply from Rock West Composites2024-06-01

We sincerely appreciate your business and your valuable feedback. Your satisfaction drives us, and we can’t wait to welcome you back for another outstanding experience. At Rock West Composites, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.

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GRS · 1 review · Verified · Experienced 2024-05-20 ·

Order was delivered super fast

Order was delivered super fast. Thank you. Time is money!

Reply from Rock West Composites2024-06-01

We are honored by your excellent review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!

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Chose not to display · 2 reviews · Verified · Experienced 2024-04-30 ·

Customer service second to none!

I requested an RMA to return an item which had been ordered in error. The email requesting the RMA was inadvertently overlooked and the return request was not sent. However, when their error was discovered, I was immediately contacted by a very pleasant and helpful customer support representative who set about recovering what could have been an unfortunate service event. A return was authorized and I was assisted in placing a new order for the correct product. I can highly recommend Rock West Composites and will order from them again in the future. Top notch customer service!

Reply from Rock West Composites2024-06-01

Thank you for taking the time to provide your feedback. I'm sorry to hear about your experience. At Rock West Composites, we aim to deliver excellent customer service and quality products, so I'm disappointed to hear that wasn't the case for you. I hope that we were able to make this right and assist with getting your return set up.

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Jacob Friedrich · 1 review · Verified · Experienced 2024-05-16 ·

Forums are super helpful

Forums are super helpful, and shipping was quick. Thanks guys!

Reply from Rock West Composites2024-06-01

We are so glad you had a positive experience with Rock West Composites. Your support is invaluable to us. We are looking forward to seeing you again soon!

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Peter Helge Jensen · 1 review · Verified · Experienced 2024-05-09 ·

Great communication and fast response…

Great communication and fast response to questions. Order delivered as agrees on time!

Reply from Rock West Composites2024-06-01

Thank you so much for your review. We hope to always make your experience wonderful at Rock West Composites.

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WH · 1 review · Verified · Experienced 2024-05-10 ·

Wonderful product and amazing time from…

Wonderful product and amazing time from order to delivery.

Reply from Rock West Composites2024-06-01

Thank you for the 5-star rating! We are thrilled that you enjoyed our product. Your feedback motivates us to continue providing exceptional service to all our customers.