At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Is Rosegal legit?
Rosegal (rosegal.com) has a 3.1 out of 5 rating on OK.one, based on 848 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-10-24.
If I could give 0 stars I would! I ordered my mom two dresses but unfortunately they did not fit. They were too small so I submitted a ticket for a refund and they take forever to reply! Literally it’s been weeks!! Plus they never answer their phones! All I want is the correct address to ship them back to so I can get my refund!! It’s some fraud behavior if you ask me. Save your time and money!
Reply from Rosegal2020-02-10
Dear Kim，
Thank you for your feedback.
We are so sorry to hear that you have been experiencing size issues.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
We are sorry for the late reply due to Chinese New Year holidays extension.
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
Update: Rosegal has refunded my money and allowed me to keep the merchandise. I would have gladly returned bc the items are way big. Rosegal made it right and that's what matters. ..........
I ordered 2 bath suits which were very large. I didn't even try them on. I wanted to return the next day. Well returning is not that easy you have to wait on a Return Form. I have been currently waiting over a week just to get the returned processed. I have called twice only to be told that the form will take 24 hrs to process. ITS BEEN 12 DAYS! I'm seriously annoyed with this. Do not order if you think it might have to be returned.
Reply from Rosegal2020-02-07
Dear Alaina，
Thank you for your feedback.
We are so sorry to hear that you have been experiencing sizing issues.
Please not that we can only accept authorized returns in line with our warranty and returns policy.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Please kindly send us your correct order number.
We will try our best to help you.
You can also email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Best regards
ROSEGAL Customer Service
I love to shop at your store, they have perfect sizes for me me and the clothes is unique! Love the styles that you provide on your website and love to wear your clothes as i like to wear different and feel special! And at good prices! Always received my orders and never had any issues! Thank you for existing!
Worst company ever to order from. I placed an order and 3 weeks later it still hadn’t shipped. Wanted to cancel but they told me they couldn’t intercept. If you don’t mind waiting a few months for your order go ahead. If you want it in a decent time manner steer clear!!! Worst customer service
Reply from Rosegal2020-02-07
Dear Sonje W. ，
Thank you for your feedback.
We apologize for this delivery issue.
There may be some delay in processing and shipping orders due to the recent Chinese New Year holidays extension.
We can help you cancel the order if it has not been shipped out.
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
Recently...since posting my review of all troubling issues on Trustpilot...Rosegal did contact me and within a short period of time did reimburse my account due to the cited issues with wrong product sent/sizing issues which I greatly appreciated. I regret it took posting a poor review of their products and services but because they have made substantial effort to reimburse me...I will try again to order from them and again greatly appreciate the effort they made to amend their services. but did finally achieve satisfactory response. They have noted the issues with customer inability to address concerns online and have said they will improve this issue so look forward to these improvements...
Reply from Rosegal2020-02-07
Dear Noel ，
Thank you for your comment.
We are so sorry to hear that you have been experiencing sizing issues.
ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
I ordered this purse for my graddaughter and she loved it. I shop at Rosegal often, and don't think I've ever had a bad experience. Their prices are reasonable and worth waiting the extra shipping time, which can sometimes be a couple of weeks. Plus they offer so many coupons,there's always some kind of discount available.
Don't waste your money. I'm in the midst of trying to find my package though luckily I've not had to wait as long as others here. I've been checking tracking info since 1/22 (the day I received shipping notice) and the only status is that the shipment is "pending" and that the shipping info has been sent to FedEx. This, in my mind, does not equal "shipped." I asked them to cancel my order but they maintain it has been "shipped" so they cannot cancel. I've gone back and forth with a bot on FB Messenger and all I get are the same canned answers, "Rest assured your shipment is on the way," :"Please allow 3-5 business days for an update to shipping information." It's now been 13 days and the package hasn't moved.
Reply from Rosegal2020-02-04
Dear ELIZABETH ，
Thank you for your comment.
We are sorry things have taken longer than expected.
There may be some delay in shipping orders due to the recent Chinese New Year holidays extension.
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
Edit: had some problems but they got resolved. Got a full refund although they apparently didn't receive my package. Thank you.
Reply from Rosegal2020-02-04
Dear Yue. ，
Thank you for your feedback.
We are so sorry to hear that you have been experiencing some issues.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Please kindly send us your correct order number.
We will try our best to help you.
You can also email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Best regards
ROSEGAL Customer Service
I have ordered two shirts in May'19 and never received them. Even after writing review and sending messages to the Customer Service. Still waiting for my refund. Complete ignorance. I don't recommend.
Reply from Rosegal2020-02-03
Dear Dorota ，
Thank you for your comment.
We apologize for the late reply due to Chinese New Year holidays.
We regret to hear that you have not received your items.
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
I was a regular customer with Rosegal, but will be, no more. , I am disgusted with this company over a purchase made last year and still haven't got, all I've had is one excuse after the other.
I bought a christmas jumper in November 2019, today 29th January 2020 I am still waiting to receive my parcel.
Fed up communicating with them as their story changes each time, the latest is they cant refund my money until they get feedback from their supplier, this I was told in early January 2020.
When I pointed out they should continue their investigation at their own cost and refund my money as I
a) still have no jumper!
b) am out the money and postage for this invisible jumper!
and
c) what on earth would I do with a Christmas jumper in January 2020!!
Will never shop with them again.
Reply from Rosegal2020-02-03
Dear Customer ，
Thank you for your comment.
We are sorry things have taken longer than expected.
Because it is international logistics, the transportation time will be longer.
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
I bought a dress for $45 in November and it was too small, It was their largest and I wear a 12. I paid another $20 to return it and have sent 18 emails and have never gotten my money back or a credit or anything, Big Scammy Company DO NOT EVER BUY FROM THEM THEY ARE CROOKS!!
As an update, I sent them everything they asked for on their response below the same day but NOTHING! No response AT ALL!!
Reply from Rosegal2020-01-29
Dear Sally,
Thank you for your feedback.
We are so sorry to hear that you have a size issue.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Could you please send us your VALID order number?
We will review your case and offer a solution.
You can also email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Best regards
ROSEGAL Customer Service
ROSEGAL ARE BEHAVING FRAUDULENTLY I BAUGHT 3 TOPS LAST WEEK WITH EXPIDITED POST ITS NOW ONE WEEK LATER THEY ADMIT THEY HAVE MY PRODUCT PACKED BUT HAVEN T SENT IT !!! THEY PROMISED A SUPERVISOR WOULD CONTACT ME WITHIN 24 HRS 4 DAYS LATER THEY CONTACT ME ASKING WHAT THE ISSUE IS FORCING ME TO REPEAT MY SELF FOR THE TENTH TIME IN 4 DAYS THEY KEEP SAYING WAIT THREE DAYS AND URE PRODCT WILL BE SENT BUT ITS NOW A WEEK NO PRODUCT NO TRACKING NUMBER !!! THEY DONT CARE ABOUT THEIR CUSTOMERS IVE SPENT 500 DOLLARS IN THE PAST MONTH WITH THESE GUYS IT SEEMS THE MORE MONEY YOU SPEND THE LESS THEY CARE ABOUT YOU IM DISGUSTED WITH THE LACK OF UNDERSTANDING COMPASSION OR CARE THEY HAVE FOR YOU AS A CUSTOMER >>>> DO NOT BUY FROM ROSE GAL IM BEING BURNED I DONT WANT YOU TO BE EITHER!!!
Reply from Rosegal2020-01-30
Dear Sonje，
Thank you for your review.
We are sorry for the latency of your order.
Our team has reviewed your case and send you a message in the ticket.
Could you please kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
I purchased an outfit in December and I’ve been fighting with them to get a status they said I’d get it by Jan 27 and that passed so I emailed again then they say June 2 what delivery takes 6 months? I finally had to dispute it with my bank and got my money back don’t buy from this place
Reply from Rosegal2020-01-30
Dear Tiffany,
Thank you for your feedback.
We are so sorry to hear that you have a delivery issue.
Could you please send us your order number?
We will review your case and offer a solution.
You can also email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Best regards
ROSEGAL Customer Service
I had no issues with my order, the shipping was fast and affordable and the dress I ordered was well made and fit me. I happily give both the dress and the website a 4 out of 5 (I like to leave room for improvement, though nothing comes to mind at this point in time) and I would buy from them again.
Disappointed...I my tops I ordered smelled moldy set me into an asthma attack..when they were washed they fell apart .
Disappointed...When I received my tops on 1-13-2020... they smelled extremely moldy set me into an asthma attack...hand washed them. They are filthy...and falling apart. I have order before not been a problem till now.
Reply from Rosegal2020-01-15
Dear Beth，
Thank you for your review.
All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction.
We regret to hear that you have the quality issue.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Our team has reviewed your case and send you a message in the ticket.
Could you please kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
THESE CLOTHES ARE ABSOLUTELY THE FREAKING WORST, matched only by how terrible #ROSEGAL clothing customer service.They're material is like a shower curtain, horrible cheapest Polyester, ripped seams on arrival, ill fitting, nothing sewn to the correct size you ordered (despite their website info sizing info), and THEY WILL REFUSE TO GIVE YOU A REFUND WHEN YOU STATE THAT THEIR ADS / website are MISLEADING & the quality of the clothing is worse than the clothes from the dollar store. Not worth the money, cost of shipping, or hassle dealing with these shysters & hucksters. You'll never get your money back and you'll never wear these poor quality shower curtains sewn into ill fitting, too small or too big clothing. Share this with a friend and keep them from experiencing this horrible bullcrap. They will also give every excuse and bs story possible in order to avoid refunding your money and giving you a way to send this crap back.
Tabetha Evans
Reply from Rosegal2020-01-15
Dear Tevans，
Thank you for your feedback.
We are sorry to hear that your item does not meet your expectation
All of our ROSEGAL clothing items must meet our quality checks before shipment. .
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
Sizing was wrong. Despite checking sizes and measurements, the item was very much too small. It cost a load of money to return it to their depot (in Spain) then they claim not received. Out of pocket for the original cost and postage. Do yourself a favour and buy from a UK based company.
Reply from Rosegal2020-01-14
Dear Martin ，
Thank you for your feedback.
We are so sorry to hear that you have been experiencing sizing issues.
Please kindly note that we can only refund you when we receive the return package.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Our team has reviewed your case and send you a message in the ticket.
Could you please kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
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