Impressively fast help
Customer service was great and I was helped with a refund incredibly fast
About Route
Data updated- Website
- route.com
- Category
- Business Services
- Location
- United States · Lehi
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 67% (2/3)
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Is Route legit?
Route (route.com) has a 4.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
What people say
People’s kind of people !
Sheels and there representatives always…
Sheels and there representatives always great. Services by route first time used.was excellent. This all falls on fedex been problem for years. When on phone and text emails with sheels and route handle problem. In timely and efficient way thanks. Should really not have to use this service if fedex do there job. Again thanks so much Dave
Fast Approval, Refund received in a Few Days
Route made filing a claim simple—just phone number and order details. I uploaded photos of the damaged Giordano’s pizzas and got approval plus a full refund (minus the $9.99 fee) within a few hours. (Although it does take a few business days for the money to be refunded to your account) Extremely organized and fast from start to finish. Highly recommend.
My package was lost but with route…
My package was lost but with route protection they are able the replace what was lost and are very understanding of the risks of delivery
Best support always instant responses…
Best support always instant responses and very helpful always resolved my query, thank you Leah C. and Edril R.
First time user
First time user. Extremely impressed. Clear, straightforward, responsive, fast turnaround. Received damaged order which was supposed to be given as a gift. Was advised to file claim with Route as their insurance was included in the total amount of my original order. (So glad I added it.) Claim form was simple, straightforward and easy to complete. Explained the damage and included photos. Immediately received via email, an acknowledgement of my claim, and minutes later, received a full refund to my PayPal account (minus the very minimal original cost of the added insurance protection.) So absolutely worth it. Peace of mind, ability to replace damaged order, and an insurance/protection that actually makes good on their promise. Also received a follow-up email explaining the refund time frame, FAQs and other guidance. Hard to believe that such ethical and properly run businesses like Route still exist. Very pleased.
Spend the few extra bucks!
Amazing assistance. Lightning quick response letting me know my missing product was reordered. Contacted them late at night and had a response within the hour. Vendor wasn't responding so the couple of extra bucks is worth the protection.
Prompt response and follow through
Great community and great at…
Great community and great at understanding
Route customer service is 5 STARS
Route customer service is 5 STARS Route Support Team handling of my missing/stolen package was taken care of in a few minutes. 5 STARS
Able to satisfy my needs regarding a…
Able to satisfy my needs regarding a lost shipment.
Great experience
Great experience. Received a response for my claim within an hour of filing a claim. The claim process was painless.
Route shipping insurance worked out…
Route shipping insurance worked out well. The claim process was simple and the insurance representatives responded quickly. Overall a positive experience with Route.
Lightning Fast Resolution!
Received a specialty product that had been mildly damaged during shipping. Retailer told me to submit a claim through Route. I did (at ~7 p.m) and in less than an hour a replacement was on its way. Bravo! No notes.
Five stars for Edito at Route
Five stars for Edito at Route! Within minutes of submitting my claim, I received an email from him apologizing and offering the best possible solution: a full refund. Route even shared his profile and photo, which added a great, personal human touch to the experience. Exceptional customer service!
Excellent service
Used Route to insure a package I ordered that ultimately wasn't delivered. The claim process was simple and fast, the agent I emailed with was polite and understanding, and the refund for my purchase was processed quickly. A great experience with Route.
The young lady was very helpful
The young lady was very helpful . She was kind and did all she could do to help me. I appreciate talking to a real person instead of AI or a recording . Thank you
They solve my problem very quick and …
They solve my problem very quick and in an very easygoing way
I’m often hesitant to add insurance…
I’m often hesitant to add insurance fees to an online purchase. This time however, I was buying online from a company that was new to me so I paid roughly 2% to insure shipping. The item shipped promptly and I was given tracking information which initially progressed normally. Then, for nearly a month there were no updates so, believing the package was lost in the mail, I filed a claim with Route. Route responded promptly and offered me a full refund or a replacement. I opted for the replacement item which was shipped right away. In the future, I plan to insure with Route whenever it is available.