Rover.com | Pet Sitting

Good open places for dogs to be

The dogs appeared to be happy there and plenty of places to run Kevin and Inez were very nice and friendly and the dogs liked them

Christina B

Christina B, so wonderful would definitely recommend!!

User Experience

Site is easy to navigate; all information contained in one place.

Great and easy to use.

This was my first use and I am very…

This was my first use and I am very pleased with the outcome. I love how I had options of sitters to choose from. I liked jow the options were very close in proximity to my house. I was very pleased with my selection for a sitter.

Worked Great

Rover worked well and the experience with the sitter was exemplary. My first experience was great and I will use it again.

The Rover platform is good but they…

The Rover platform is good but they recently started charging a “Service Fee” which is unacceptable. It is known that Rover takes 20% from the sitters wages as a “fee” and now they are charging a fee to the customer as well! Please stop this nonsense.

The sitter

The sitter, sophie, made a couple of visits prior to get to know Finley. She was sweet with Finley, efficient and gave daily reports and pictures.

Great communication

Great communication. Sitter was sweet and kind and took great care of my pet.

I've never used a pet sitter service

I've never used a pet sitter service. It was a last-minute idea and Rover.com made it a very easy process! I scrolled thru, read reviews and found a GREAT pet sitter for my crazy lil dog. I would for sure do it again!

Lost a Customer

UPDATE: Rover responded to this review and asked me to contact their Trust & Safety Team at the number provided. I did exactly that. Unfortunately, the experience only reinforced my original complaint. The representative was not helpful, refused my request to speak with a supervisor, and ultimately hung up on me. I contacted Rover because I wanted the sitter’s unprofessional behavior addressed. Rover publicly asked me to contact them so they could “get more information,” but when I did, I was unable to get meaningful assistance or even speak with a supervisor. This is exactly why I chose to board my dogs at a professional kennel instead of using Rover. I chose not to use Rover because of both an extremely rude and unprofessional interaction with a sitter and, more importantly, Rover’s inadequate response when I reported the experience. I understand that Rover cannot personally control the behavior of every sitter using its platform. What Rover CAN control is how it responds when a customer reports inappropriate or unprofessional conduct. That is where they lost me as a customer. I reached out expecting my concerns to be taken seriously and handled professionally. Instead, I was left dissatisfied with the response and with very little confidence that Rover would adequately address a problem if something happened while my dogs were actually in someone’s care. When you are trusting someone with your pets, customer service isn’t a minor detail. It is part of the trust you are placing in the company and its platform. Ultimately, Rover’s handling of this situation made my decision for me. I chose to board my dogs at a professional kennel instead, where I felt more comfortable with the accountability, communication, and customer service. Rover didn’t lose my business simply because I encountered one rude sitter. They lost my business because of how they responded when I brought that sitter’s behavior to their attention.

The set up process and too many emails…

The set up process and too many emails was difficult. Once you get to the Contact / Walker that part ran smooth. Katherine was GREAT. Payment and follow up was also good

Great care

I started using Rover in 2025 for help with my kitties while I am out of town. I have had positive experiences with everything from technical assistance to the sitters I hired. The communication is excellent and pictures are always sent of my cats. I finally feel confident when leaving my cats in the care of a Rover sitter.

Trusted care for my cats

Trusted care for my cats. I love receiving updates & pictures of my cats while I'm away. The person who cared for them was very personable to me & affectionate to the cats.

Pics

Pics. Constant updates on my dogs and their surroundings. Super recommendable!

I had a deeply concerning experience…

I had a deeply concerning experience with Rover regarding an unauthorized person entering my home during a pet sitting booking on July 20, 2026. The sitter bringing a small child into my home exposed me serious liability. I filed a report with them and initially they appeared to take my concern seriously. After being told I would receive updates and resolution steps, I was instead met with an email stating they expected no further communication. Completely dismissing the serious liability I was exposed to, coupled with zero goodwill gestures or compensation like waiving service fees, is a complete slap in the face. It is clear they have no interest in maintaining customer trust or retention.

Too much wasted time and energy!

Fees are all over the place. Takes forever for people to respond to requests and they turn you down with no explanation. Too much work and energy with no return. Found a local pet sitter without all the hassle of the app and all the money goes to her the person who is actually going to watch my animals. No extra charge for a second pet. Will never use again and I tell everyone steer clear of Rover!

Easy to use

Easy to use. Easy to pay. Dependable dog sitters

Great experience with our sitter

Great experience with our sitter. Finding her and hiring her was simple; communication during our dog’s stay there was great. However, besides the pay for the sitter there was a fee for Rover. This was reasonable. But later I found out that in addition to the fee that the customer is charged, the sitter is charged 20%. This seems like too much to me and I have her a tip to compensate. I feel that this isn’t good business practice on Rover’s part.

Good company for the services it…

Good company for the services it provides.