Rover.com | Pet Sitting (rover.com) has a 4.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
Rover provides very helpful, detailed profile information on everyone providing boarding service. I was able to find someone who provides excellent service, a safe environment and is very trustworthy. They have watched my dog several times over the past 2 years.
I am a recent widow and purchased a puppy who is very dear to me. I have never left him more than a couple hours in the year and half I have had him. Debbie was so comforting and I think could tell I had anxiety leaving him. She communicated with me while I was away and supplied me with pics and a video to ease my mind. Enzo is a great, well behaved dog but he is very I don't crate him and didn't want to leave him with someone who would crate him. Debbie only takes one dog at a time and was fine with him sleeping with her. I could tell when I picked him up how loved and well cared for he was while I was away. I will absolutely use her again and recommend her to anyone needing to leave their little fur babies.
I am extremely disappointed and dissatisfied with Rover. I have been a loyal customer for a long time, and after a single incident, your response was to suspend my account without giving proper consideration to my experience or concerns. What is even more frustrating is that the dog walker involved—who failed to provide a professional service and whose conduct was completely unacceptable continues to have an active account. It feels incredibly unfair that the customer is penalized while the service provider faces no apparent consequences. As someone who trusted Rover and used the platform regularly, I expected a fair and balanced review of the situation. Instead, I feel dismissed, unsupported, and deeply disappointed by how this was handled. This experience has caused me to lose confidence in Rover’s commitment to protecting and valuing its customers. I genuinely expected better from a company with Rover’s reputation. Unfortunately, this experience has left me feeling that customer loyalty and safety concerns were not taken seriously.
Hi Margarita, we're sorry to hear you're disappointed with this experience, and we understand this wasn't the outcome you were hoping for. The safety of everyone who uses Rover is one of our top priorities, and reports are carefully reviewed by our Trust & Safety team, who act as a neutral third party when evaluating the information available to them. We know it's frustrating when a decision doesn't align with your expectations, and we appreciate you taking the time to share your feedback. Your comments have been shared with the appropriate team as we continue working to provide a safe and trusted experience for all members of our community. -Brittney
I have used Rover as a sitter for several years, but this experience has destroyed my confidence in its support service. I contacted Support because Rover’s system would not let me cancel four upcoming recurring visits while a client payment was showing as unresolved. This should have been a simple administrative request. Instead, the support agent cancelled the wrong booking—a week of services I had already completed. Despite my repeatedly providing the exact dates, Support then created an inaccurate replacement booking for dates when I was away on holiday. Worse still, Rover sent a message to my client through my account stating that I had created the new booking and was “looking forward to it”. I did not write, approve or authorise that message. This made me appear confused and unprofessional to one of my most important clients, whose trust I have built through being organised and reliable. The agent continued making changes even after I explicitly instructed him to stop. He eventually admitted the mistake, accepted responsibility and escalated the case. Rover’s Leadership Team later defended much of this as its “standard workflow” and said the agent would receive coaching. Coaching may help Rover internally, but it does nothing to compensate the sitter whose account was mishandled or repair the reputational risk created with their client. My £152 earnings were eventually processed after a lengthy escalation. However, Rover refused any meaningful compensation or fee refund for the hours of stress, incorrect account activity and unauthorised client communication. The platform itself can be useful, but based on this experience I would strongly warn sitters against allowing Support to make booking changes without first confirming every date and action in writing. I no longer trust Rover Support to handle my account safely or professionally. Complaint 27288116
Hi Aaron, we're sorry to hear about your experience and understand how frustrating it must have been. We recognize the time and stress this situation caused, and we apologize that your experience with our Support team did not meet your expectations. We appreciate you taking the time to share such detailed feedback, and we'll ensure it's shared with the appropriate teams as we continue working to improve our processes and the support we provide to both pet parents and sitters. Thank you for being a part of the Rover community and for giving us the opportunity to learn from your experience. -Brittney
I booked Kelda with Rover for the second time. Kelda showed up as scheduled without need for further communications. Lovely.
Kierra was awesome and took great care of klassy 🥰❤️
I have recently joined Rover as a pet sitter, after years of occasional pet sitting for neighbours. While the initial 3 bookings via Rover were straight forward, and owners, dogs and myself were happy, the 4th booking ended up an administrative nightmare. It started with Rover asking me, the sitter to reconfirm my bank account details (despite fact I had received a payment from them 2 days prior). I had great difficulties doing so, trying several times, as the system does not display confirmations. I was also waiting for a new booking to be confirmed, having met the owners and dogs, and all were happy to go ahead. The owner then had horrendous problems sending payments to Rover. They kept asking her to input her card details numerous times, and requested additional verifications. Her own bank advised her to stop it all, as too suspicious. All along, I had tried to communicate via the Support chat, via basic chat bots and occasional repetitive humans. The dog owner did same, to no avail! In frustration, she ended up cancelling the 7 day dog sitting, and will never use Rover again. I am furious with Rover, as my record is perfect, a 5* sitter with excellent reviews. In parallel, Rover has further increased the % they levy from sitters. So, an increasingly expensive company, with a worsening setup and customer service. For an app based company, that is VERY VERY VERY poor. Post-reply from Rover: I don't run a business, this is an occasional and very enjoyable activity whilst I try to fund full time work. Again, if the efficiency and customer service justified the high fees, I'd have no problems. But this is far from being the case. And no, I don't wish to speak to anyone about it. You have all the facts, now fix the problems.
Hi Sophie, again we sincerely apologize for your experience, and we would like the chance to meet your expectations. If you change your mind, our Support Team remains available to assist you at 44 8082 812524. -Lynn
Rover made it simple to find the right person to look after my family pets. Dogs were happy when I picked them up.They were well looked after.
What an easy way to find a dog sitter! I found a really good dog sitter in my local area....one stop shopping! You can see their 'bio', where they are located, how much they charge and their experience. Awesome website. Will definitely use again.
We were able to find a pet care giver to cover for a 6 day vacation with no problem. We were able to find someone in our neighborhood with great experience and verified ratings. They were amazing people who let us, and the dogs, meet them at their place so we could know where they would be staying & get some exposure to our pups so it was not a surprise. It was a great experience we anticipate using again in the future.
Carissa was very friendly & took very good care of the kitties. Communicated if had questions.
We had a terrible experience with a dog sitter who tried to extort us for more money while we were on vacation. But what made matters worse was how awful Rover's customer service was. They wouldn't listen or respond to us and ignored the problem completely. At the end of the day, all they cared about was collecting their fee. They didn't care about the welfare of our puppy at all. The absolute worst experience I've had with any company.
Nick, we're sorry to hear that this was your experience with Rover. While this is not the typical Rover experience, we take feedback seriously. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Olivia
I cjose Rover to find a dog walker for my Pembroke as I am disabled. It was easy to get a list of options of people in my area that do walking. I was able to choose someone close and she has worked out great for me. She is a student and has an internship which will take her away. So I was able to go back and chose another person who lives close. All of the options gave me prices and it was easy for my to pay for her services. I could chose the days I wanted and the length of time that I needed them for, which was the month of July.
Easy to use and guided to the perfect sitter!
I used Rover for the first time and had a marvelous experience. The app was very user-friendly. The scheduling was easy and precise. I was able to enter all the pertinent care information about my pet prior to the walk I scheduled for him. His walker showed up 5 mins early, took pictures of their outing and left notes of my pets pees and poops that I could view in the app. I found the information very helpful and will definitely book with River again and recommend to friends.
信任一家公司真是太棒了，人们会喜欢更多的图片或视频
Rover 让我可以轻松找到值得信赖的保姆，并让她和我保持联系。
很棒的照顾者
202 reviews matching