Theo French Press
Great selection of products, interesting design, quick shipping. Can't ask for more.
About Royaldesign
Data updated- Website
- royaldesign.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 37 reviews
- Replies to negative
- 100% (61/61)
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Is Royaldesign legit?
Royaldesign (royaldesign.com) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-28.
What people say
My package was delivered in good time…
My package was delivered in good time and in good condition. Thank you!
Got it fast and its cheaper than other…
Got it fast and its cheaper than other places but authentic.
Extremely slow customer exp responses
UPDATE: It has been nearly 6 weeks since I first raised my complaint. Despite being told by Royal Design that they would revert back to me in 2 weeks to look through my complaint, I have yet to hear an adequate response. I am shocked by the level of quality of service. ---------ORIGINAL MESSAGE I've sent various emails to customer service as the condition of my cutlery purchase was scratched up. It's been 3 full weeks, and despite sending follow ups, and sending them follow up photos as requested. I have yet to hear an adequate response in terms of facilitating a refund. Very disappointed with how slow customer response is.
Reply from Royaldesign2024-08-06
Hi, Thank you for your review. Unfortunately, we have longer response times during vacation time and we apologise that this affects you as a customer. I have now replied to your email and taken it further to our complaints department who will look into it and get back to you when they have looked over your case. Best Regards, Royal Design
Comparable good prices & fast delivery.
Incredible quality
Very fast delivery
Very fast delivery. Wish there could be an email notification when it was shipped.
Arrived damaged
Waited weeks for postage, only for it to arrive broken. Very poorly packaged.
Reply from Royaldesign2024-07-30
Hi, Thank you for you review! We are sorry to hear that you received a damaged item from us. I recommend you to contact our customer service, and we will assist you further. Best Regards, Royal Design
I received the items in a timely manner…
I received the items in a timely manner and they are of very good quality.
Broken Bud Vases + Packaging
Broken Bud Vases + Packaging. I haven't received a response regarding the broken bud vases in my order. They were shipped with paper stuffing, which flattened out during transit. Since the items were glass it could have been better packaged with packing peanuts or bubble wrap.
Reply from Royaldesign2024-08-02
Hi, Thank you for your review! We are so sorry that you have receive broken vases from us! I can see that our customer service team has responded to your email with a solution. Please check your inbox for our resolution, and don't hesitate to reach out if you have any further concerns or questions. Best Regards, Royal Design
Great choice of design and luckily also…
Great choice of design and luckily also delivery to Belgium.
Very fast delivery
The customer service is good
The customer service is good! I had accidentally ordered the wrong style of blanket. Though they couldn’t change the order, they refunded the cost straight away. Once I received it two days later, I reordered the correct blankets and they arrived within a few days. The blankets arrived and they are beautiful quality and super warm. Really happy with the overall experience.
Flawless experience
Flawless experience. Every part of this transaction exceeded my expectations. My order was perfectly packaged . The product was outstanding. Thank you !!
Quick and nice
very good experience
Highly satisfied
Quick delivery of a quality product at a good price. Can’t ask for more than that.
De buyer crepe pan
Great customer service, quick deliver to Australia. Product is perfect.
product is exellent and shipping fast
product is exellent and shipping fast, especially considering that it came from Sweden!
good service
all perfect, thanks
Speedy service
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