Royaldesign (royaldesign.com) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-28.
an update. We thought the $200 pan was safe from the bad packaging, but it’s also damaged. No foam or any protective material around the rim means that the pot lid will rub and scrape against the body, We're extremely disappointed that we're unable to enjoy anything you've sent us so far.
Reply from Royaldesign2024-08-19
Dear Customer
thank you for your review.
We are sorry to hear that and will of course help you with a refund or a replacement of these items.
Our customer service team has sent you an email today regarding this.
Kind regards,
Royal Design
I just received the order and was very disappointed to see that the unit only works for 220V. If you are selling products in the USA and advertising as Royaldesign USA, you really shouldn't be selling a 220V product.
I also see that your return policy is that I have to pay for returning the product.
Reply from Royaldesign2024-08-19
Dear Customer,
thank you for your review.
Royal Design is a Swedish company with many international sites for example https://royaldesign.com/us/
On the product page for the lamp ordered we inform that the lamp is of EU standard and will need a special adapter to convert the 220V to 110V.
We are sorry that this has caused a disappointing experience.
Kind regards,
Royal Design
Outside Package was wet and dented
interior contents a few boxes very wet.
I suggest better cushioning when shipping
thank you
Items ordered were in perfect condition not there box:(
Love our lovely Mateus cups we have had some for 10 years and are adding to them they are lovely to drink coffee and tea from …delivered quickly with parcel tracking and expertly packed. We can’t find them in Sydney. Very happy.
Pots arrived all broken and no response to take care of it
Three of the plant pots I ordered arrived broken, and one was missing entirely. The shipment took almost three weeks to arrive, and when it finally did, the condition was poor. I tried to contact their customer service three times already, but no response. I believe they are based in Germany, and their customer service hours are inconvenient for someone in the US California time zone. Ultimately, I had to contact my bank to dispute the charge. I'm extremely disappointed with this experience and will never order from them again.
Reply from Royaldesign2024-08-15
Dear Customer,
thank you for leaving a review.
We are sorry to hear that the pots arrived broken and will of course help you further with this.
We can see our customer service team has responded to your email query and hope that you will be pleased with the help received.
Kind regards,
Royal Design
Two of my three items arrived shattered. I took video the same day and sent company an email letting them know. It has been over a week and I have not yet heard back from them. I also find it very hard to connect with them via phone.
Reply from Royaldesign2024-08-14
Dear Customer,
thank you for your review.
We are very sorry to hear that some items got damaged in transit and will of course help you with replacements.
We have sent you an email confirming this.
Kind regards,
Royal Design
Wasn’t packages well and one of the platters came cracked
Reply from Royaldesign2024-08-13
Dear Customer,
thank you for your review.
We are sorry to hear that the item got damaged in transit.
A refund has now been issued for the damaged platter.
Kind regards,
Royal Design
The order was quickly dispatched. My mistake to order an item ( a lamp) that was way too big for my living room. Informed the customer service that I have to return it, still waiting for response. Hopefully I will be able to give 5 stars not only for buying but also for returning the lamp ( which is BTW gorgeous).
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