Royaldesign (royaldesign.com) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-28.
My order was reduced by 2
Mugs without anyone giving me the opportunity to change to other mugs that were available, so I’m short 2 mugs and those I get are very expensive because of the shipping.
Reply from Royaldesign2024-09-11
Dear Customer,
thank you for your review.
We are sorry part of the order became unavaible from our supplier and that this affected your order experience with us.
If you have further queries regarding this, please do not hesitate to contact our customer service team:
[email protected]
Kind regards,
Royal Design
When the box arrived, it had so many holes and the bottom was partially open so I feared that at least part of my purchase was missing or damaged, but luckily for me it was all there in perfect condition. But maybe next time, use a stronger box?
During a recent trip to Scandinavia, I discovered "Spring Copenhagen" and wanted to order some additional items. Royal Design had a fantastic selection, fair pricing, and prompt delivery, and I look forward to buying from this company in the future. Thanks so much for a great experience!
Extremely disappointed
Only part of my order has delivered so far and every piece was damaged, including a candle being broken into two pieces and a ceramic candle holder being shattered into multiple pieces. It seems clearly related to very poor packaging of the items!
I have yet to receive the remainder of my order - which includes the more expensive items. Will be canceling and requesting for refund.
Reply from Royaldesign2024-09-03
Dear Customer,
thank you for your review.
We are very sorry that products arrived damaged to you and for the disappointment this has caused.
A refund will of course be issued and our customer service team has sent you an email today with more infomation.
Kind regards,
Royal Design
Dear Customer,
thank you for your review.
We are sorry that the glasses got damaged in transit and for this disappointment.
We have sent you an email today regarding this.
Kind regards,
Royal Design
Has a great selection of brands that are hard to find in the US. Prices are lower than some other European sites. Shipping was comparatively quick as well.
It was easy to find what I was looking for and the purchase was efficient. The delivery came in good time and every cup arrived safely; it was well packed.
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