Royaldesign

I would give them 0 if possible

I would give them 0 if possible. Bought 2 bar stools. Both were in pieces within 2 weeks from very light use. They are not fit for purpose and dangerous. Customer service is a joke. I emailed with pictures and initially they were responding quickly. They then hilariously offered me a discount on the stools which were broken in many pieces. I turned them down and requested a refund to which I was told the claims department would be in touch. I sent another email a few weeks later when I had heard nothing and customer service said or replacement order will be dispatched soon. I replied several times saying I did not ask for replacements but a refund and have heard nothing in response. I have even had a dispatch email. I would be so embarrassed to have such poor professional conduct. Stay away from this company, they sell faulty products, refuse to take responsibility and have zero respect for their customers once they have your money.

APPALLING - FAULTY ITEM SENT AND RETURN SEEMINGLY IMPOSSIBLE

APPALLING SERVICE! WARNING - DO NOT ORDER FROM THIS COMPANY. I ordered two water carafes, and unfortunately one was faulty ( the glass was blown too thick and the lid does not fit on). I sent photos and detailed this to RD on 12 April - it is now 8 May and they are yet to resolve it. All I asked for was a return label, and to exchange it for one that was not faulty. This has not happened. I sent photos with my original email, I have since been asked for more photos (not necessary) - which have been sent, and only now has it been 'escalate'd to their claims department for a detailed review. I am not sure why it would need a detailed review, its simply a return for a faulty item. It has been almost a month I have had this faulty item boxed up in my home - I have not been able to send it as apparently until my 'claim' it is faulty is checked by the claims department, they will not send a postage label for its return. Just appalling customer service. I have emailed them on so many occasions chasing this, which they don't bother to reply to, or take days to respond. I think they are hoping I give up hope of returning it and just accept the faulty item. PLEASE SAVE YOUR TIME AND DONT ORDER FROM THEM.

Product Claim about order 104407178

Good morning, First of all, I want to say that I was pleasantly surprised by how quickly my order arrived. Thank you very much for that. Unfortunately, I do need to report that some irregularities were found during the installation of the lamp yesterday. The bracket into which the lamp is screwed is mounted crookedly. The outer ring of the lamp is bent, and there are small scratches in the chrome. I must say this was a slight disappointment. The box shows no signs of damage, so it does not appear to have happened during transport. I'm sorry to have to report this, how can we resolve it? Kind regards, M

Wrong item, zero accountability – Royal Design, but definitely not Royal service

I ordered dinnerware from the Villeroy & Boch Lave series in turquoise – a color I already own and know well. What I received was clearly the “glacé” version, which is an entirely different color. I contacted Royal Design immediately, attaching clear side-by-side photos of the turquoise I already own vs. what they sent, along with images from both their own website and Villeroy & Boch’s official site that clearly show the difference. Despite all this, they stubbornly insist they sent the right item. No apology, no exchange, no responsibility taken. The only “solution” they offer is that I return the incorrect item at my own expense – costing me €45. Completely absurd. Royal Design? Maybe by name. But there’s nothing Royal about this service. Rude, dismissive, and completely unwilling to fix a mistake that is clearly theirs. Avoid.

Expensive return shipping for a product that doesn't match the photo

I ordered three solar lights from Royal Design. The color of the light did not match the image on their website. It is a very cool light in person vs. a warmer light that is depicted in the photos. Royal Design is telling me that I need to pay for the shipping cost back to them in Sweden, which is over $80. So, don't trust their photos and be prepared to pay *a lot* for shipping for returns.

Catherine StruyfGermany · 7 reviews · Experienced 2025-02-28 · Posted 2025-02-28

Le pire service après vente du web

Le pire service après vente du web C est scandaleux! A fuir

ShUnited States · 1 review · Experienced 2024-11-19 · Posted 2024-11-23

My order of plates were broken!!!

I just received my order of plates today, and I just opened the cardboard and found that two of the plates were broken. I think it was because there was no packing on the cardboard for the individually packed plates. I was really looking forward to receiving them, but the packaging is really disappointing. Please take care of this matter as soon as possible. Please. It has been days since I sent the email and still no reply on our case. Poor response. I have since received the item to be replaced after receiving your message on this review. Thank you very much.

Disappointed with the mat finish handles.…

I love the design of the cutlery but am very disappointed in the way the handles mark, the knife handles in particular have brown stains when they come out of the dishwasher and they are not able to be removed easily.

Quick delivery to the US.

Easy ordering process

Easy ordering process, goods arrived in good condition.

Poor packaging. No free return.

No free return if you don't like items. Poor packaging. Items I purchased I liked a lot but, one of the serving bowls was not boxed and poorly wrapped in plastic then placed with other boxed dishes within a larger loosely packaged outer box. Item broken in multiple pieces.

The product were great but not the packing

The product were great. The packing is the opposite. It came loosely in a huge box and not packed well. The cleaner bottle nozzle came broken.

Customer service was never this bad

Probably a great company to buy something except when something is wrong with your product! We bought two lamps from New Works Tense, the last one from Royal Design. The lamp we bought from Royal Design apparently has a production fault in it. The light source isn't right and gives very very white bright (even slightly blue) light like you are in a hospital. So we have to put on sunglasses in our own house when the light is on. We contacted them about this. Unfortunately, it became clear immediately that they did not want to help us. We only asked for a new light source because of the production fault (it isn't a regular ligh bulb) We spent a lot of money and now we can't use our lamp and we cannot expect any form of service. It's a shame for such a big company!

I have a collection of cookware

I have a collection of cast Iron and also this special steel cookware. My wife and I love cooking in,on and with them, so we decided to buy one for our son on his birthday. He has also just lived in his first home for 12 months. So a double present. He will be 22 in October. He has been eyeing mine off for years, as he loves rib eye and that's what I finish them off in, gets the perfect crust! Cleaning is dead easy!

Came faster than expected in perfect…

Came faster than expected in perfect condition

Great customer service and information…

Great customer service and information about delivery date.

I was after something in particular and…

I was after something in particular and Royal Design was the only stockist of the item I wanted, that would ship to Australia. This is the second time I have shopped with them. I find they stock exquisite wraps and blankets for babies. I will definitely be a returning customer.

Lovely

Very fast shipping of some lovely Arabia china replacements all the way to Seattle. It feels good to complete my grandmother's collection. Dishes arrived in perfect condition. Thanks!

Great products and speedy international delivery

Bought some Kahler plates & mugs. They are lovely. Arrived beautifully wrapped. Delivery service was excellent. Thanks.

Thoughtless

For a $600 lamp, they could have put a plug on it that fit an American socket.