Ruanbay (ruanbay.com) has a 1.1 out of 5 rating on OK.one, based on 57 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 96% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 6 of them were added in the last 12 months. Last updated 2026-10-24.
So sorry that I didn’t check this company beforehand, it is a complete fraud. They send you something that vaguely resembles the pictures on their site but it is Total rubbish. Very poor quality, synthetic trash istead of the linnen mix advertised. Awful colors too, way too small. I threw it away in disgust. Do not buy anything from them!
Horrible!!! Do not trust this company! Impossible to deal with and quality is very poor!!!
Another update! I disputed the charge with AmericanExpress, and they got my money back!! This merchant’s practices are illegal in the US (see below) and I provided proof that the returns policy posted online is not the policy they sent me when I requested a refund. I also provided proof the materials they advertise are not the materials they use. I urge everyone to report this operation to the FTC and contact their credit card provider. The more people who do this the more chance we have of getting this operation shut down in the US and hopefully other countries where they rip people off. Update: Still waiting for them to respond to my request for a refund. Did a bit more digging on Pinterest, where I originally saw their ads and found they advertise under several different names: lovelyviola, ruanbay, rockyrecs, rongshop and didafashion. Same as all the other reviews. Dress looks nothing at all like advertised. I have reported this merchant to the US Federal Trade Commission and suggest anyone else who's had the same experience notify the FTC or equivalent agency in their country. This merchant’s misleading and false advertising practices are illegal under FTC regulations.
Ordered a linen boho dress, received a poor quality polyester dress that resembles a cheap Halloween costume. Not even close to what was advertised. What a scam. Going to try and call to return it, I’m skeptical.
Ditto to everything posted. This is a rip off and the clothing is ugly, looks nothing like what the advertise. You have to pay for freight shipping back to ChIna which is very expensive so after many delayed emails they said they would pay me back 15% of what I paid if I don't want to pay the cost to ship it back. What a scam.
Same complaint as other people. CHEAP, NASTY fabric, not cotton as advertised.Item not as described on website, sizing wrong L is more like a S.garment is much shorter than picture. there isnt even a label in blouse to say what nasty fabric it is. Surely this is illegal and shouldnt be allowed to be sold in our country. I think these people advertise under various names, nothing indicated that this trash was made in china AVOID buying from these people.at all costs. Do not buy this substandard rubbish from china. I wouldn’t give one star if there was an option not to.
Wish I had seen these reviews before I purchased from this company. Agree with so many other reviewers that this is a scam. Ordered a "linen tunic" and got a cropped polyester type fabric with a cheap screen print and barely fit size Large. Not even close to the photos on the site. DO NOT BUY!
The worst company to buy or deal with! They are NOT made in Japan , they are NOT 100% Cotton and they can’t even get the colour right! Luckily I purchased my dress through PayPal because the China based company offered me 15%, then 20% then 30% refund. PayPal looked after my dispute and I received the full refund…. Thank you PayPal
I ordered 2 dresses. I love them. They are very soft and comfortable. Look just as described.
I saw many negative reviews, but the cloth I ordered was very good and shipment quite fast. Personally my experience was fine.
exactly as the other reviewers described. The merchandise is VERY poor quality and when my wife tried to return them, they started the "dance" and made it nearly impossible to return everything. We eventually accepted a 30% discount to keep the stuff, even though we'll never use it. They refunded the 30% but they're on the "list" of people to avoid, forever.
This company is a scam. Fabric was not cotton. The style of the dress was completely different. The measurements were also incorrect. There were no reviews on their site and I never found their return policy stated on their website. This company is a total fraud. STAY AWAY!
Do not buy from this company. If you try to cancel your order they will ignore your request and just keep saying ..."your order is on its way to you" Learn by other peoples mistakes , not your own...
Sent wrong items. Looked nothing like website photos. Extremely poor quality. Won’t send a refund. If you return you have to pay their sending fee as well as your return fee. Nowhere did it state goods were from China! Terrible company with dishonest methods
Complete scamming company. China based DO NOT ORDER FROM THIS COMPANY IT BREAKS ALL TRADING STANDARDS AND DESCRIBES PRODUCTS WRONGLY. You will not receive the item you order. They send cheap copies of what is photographed on their site. The dresses I ordered where supposed to be 100% cotton, I received polyester cheap material copies (horrendous flammable material) They offered me 15% discount and said I could keep the items, I refused and complained, but they never got back to me, I wanted to send everything back, but didn’t want to send it back to China and not get a refund, as it would take longer than the terms of their return policy.
I actually ordered when this company was called Beckonxd- it’s conveniently changed its name! Goods are different from the photos, sizing is incorrect and the fabric and fibre content are completely different. They really shouldn’t be trading on lies.
Me again. So now they are offering a lousy discount knowing full well that returning goods to China (!) will take longer than the 15 days in their policy. I have explained that if they are trading in the UK they should be aware of the sales of goods act which they are flagrantly disregarding. I have suggested they will want to refund me 100%. How do we stop these Chinese scammers?
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