Rubber B - Official

Hello Armando, Thank you fo reaching out! We are sorry to hear about your issue with the adjustability in your clasp. FYI for the future: Our high-tech SwimSkin Integrated Series (curved-end Alligator and Ballistic) comes in 6 sizes and works with your EasyLink the way you are describing ;-) However, it is true that for your particular Daytona, our Classic Series (as of 2023) does not work with your EasyLink. Have a wonderful day. RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable

Hello Benjamin, We are sad to see your low review and are very surprised because we strive for excellence in product and service as a tribute to our customers. Please see our responses below: 1) Your strap was shipped from our brand headquarters in the USA the same day you purchased it (Friday), and it arrived to you in Germany just three days later on Monday with live tracking via UPS. 2) Your original Tudor deployant buckle does not fit with the Rubber B Tang Buckle Series strap you purchased because it is not a Classic Series. The OEM Tudor metal bracelet has a deployant clasp that would require some links from your original bracelet to be used in order to connect to a classic rubber strap series. This would look like a Frankenstein creation and would not be up to par with the esthetic beauty of Rubber B values. Therefore, the strap we offer for Tudor BB 58 is a Tang Buckle Series, and this is clear on the product page where you purchased it. We are not sure why you were expecting the strap you purchased to be compatible with your own buckle. 3) Rubber B products are manufactured at the Swiss factory (hence the words "SWISS MADE" in all of our molds and products), and then they are delivered to our brand headquarters in the USA for inspection, pairing, and packaging in order to ensure accuracy and the highest level of customer service. Our Swiss factory is not set up for retail distribution. Also, we do not work with third-party distribution outlets, only due to the complicated nature of our products' compatibility and customer care necessities we place in high priority as a direct-to-consumer brand. 4) Our straps are not made of any silicone. Please take into account that Rubber B straps are 100%. vulcanized rubber and a patented version to be even more high-end. All Rubber B straps are manufactured in the most costly and same top Swiss factory as other independent watch brands you probably are familiar with (Hublot, Omega, Richard Mille, Chanel, Louis Vuitton, and Patek Philippe, to name a few who manufacture their straps at the RB factory). They sell their straps at much higher price levels than RB, as we wish to meet the needs of a more inclusive audience, and our prices have remained the same for over a decade while production costs have actually increased. Other brands are manufacturing outside of Switzerland, which makes a substantial profit margin for them to take advantage of customers who may not care about origin or pedigree, in sharp contrast to us in so many ways. In any case, we hope that the long-term quality endurance of your Rubber B strap will bring you the typical experience of other customers over our brand's span - a joy that is purposefully intended for years to come. Best Wishes, RB Customer Care 🇨🇭❤️🇨🇭 Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable Translation

Hello Nelson, Thank you for writing your detailed review! We appreciate you being a valued customer. We are sorry to hear you did not have the typical experience of VERY EASY installation of the Rubber B strap to its intended watch. It sounds like you must have a newer Rolex GMT Master II Ceramic (from the past 4 years) because that's the only model that can have issues getting the pins to engage. The reason for that has to do with Rolex, as they supply that model with 1.5mm pins, which are very thin (versus the stiffer 2.0mm pins that all other previous models had). For this reason, your thinner pins are very flexible, causing their tip to point away from the lug hole rather than keeping straight and engaging instantly. We do have technicians available for instant assistance via telephone (M-F / 9-5 EST) in case anyone ever runs into this rare difficulty. In any case, we are overjoyed that you like the look of your new Rubber B, and we wish you many years of continued enjoyment! Sincere Best Wishes, Your RB Customer Service Team 🇨🇭❤️🇨🇭 Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010! #MakeYoursMemorable