Rugs.co.uk

Dreadful should off checked reviews…

Dreadful should off checked reviews before buying also assumed was in uk ,received rug which is paper thin waste off money costing me double never£69 to return rug was £79 ,told me I could keep it for £25 or donate if I don’t want it certainly wouldn’t donate ,shocking service ,well just gets better and better was told return set up and I would get email within 3 days did I did I heck again been on to them only to be told the use ups ,what a joke ,so now and stuck with a rug I definitely DONT WANT ,and Rugs.co.uk DONT dare ask for more information ,Another update been refunded definitely wouldnt use again

Be Aware!

I would strongly advise caution before ordering from Rugs.co.uk. The rug itself arrived on time and the quality was acceptable, however the return process is extremely misleading. The company presents itself as UK-based (UK domain, UK phone number, “Rugs UK” branding), but if you need to return an item, you are required to ship it internationally to Switzerland or the USA at your own cost. In my case, I was quoted £141.70 just to return a single rug. This is an excessive and unexpected cost, and it was not made clear during the purchase process. Most customers would reasonably assume returns would be within the UK when ordering from a UK-facing website. They offered only a small partial refund instead, which suggests they are aware that returning items is not a realistic option. Overall, this feels like a setup where returns are technically allowed but practically discouraged due to very high costs. Be aware of this before purchasing.

Don't buy from this company and they are based in America not UK!!!!!

Paid £99 for a rug that never turned up and when reported it had no tracking updates and no body even apologized or even tried to explain what had gone wrong or where my rug is!!!!

Great selection

I am so unhappy

I was very unhappy with the colour of the rug nothing like the one advertised. The rug was £219 and they said to return would cost me £130 .It also arrived folded not rolled so very creased and ruckled .I was offered £33 of the price as a good will gesture but I I will never use this company again.

Excellent service excellent rug

Excellent service - beautiful product. So happy that I have ordered a second one, but larger size.

have bought 3 rugs from this company…

have bought 3 rugs from this company now -- attractive, well-made rugs that stand up well to wear and tear( I have 4 dogs), good variety of sizes and mostly good prices, although i found it strange that the size I bought today was way more expensive than a bigger size; hence 1 less star.

I was looking for a decent lounge rug

I was looking for a decent lounge rug, and the one I have ordered ticks every box, the quality colour and size is all perfect. The online ordering was so easy . I read the reviews and all very positive . Paying a little more than I expected but the rug I have at the moment is OK but all the corners are turned up and it moves continually , iv had it 4 years so it's done it's best. Looking forward to delivery.

Awesome rug

Awesome rug, just like the picture. Soft and thick as described. Got here in a week, way faster than I thought!

SO MANY RUGS, COLOURS, SHAPES AND SIZES. X

This site has hundreds if not thousands of rugs in so many sizes and shapes!!! I did do a chat where my queries were answered fully and quickly. Very reasonably priced too with options to buy rug pads, which I did buy after taking their advice, which again was very reasonable. X

lots of choices to pick from prices are…

lots of choices to pick from prices are really good and the website is very easy to use

Easy to order

Easy to order. I loved being able to view the rugs in my room - makes sizes real

Easy to understand plenty of…

Easy to understand plenty of information regarding the items and quick response

Easy to navigate the system

Very easy to order no hiccups

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY If I could give no stars I would. The colours on the rug were nothing like the images. Returns have to be made to Switzerland or the US (not explained when you order but buried on the website). So the cost of returning is prohibitive. DO NOT USE THIS COMPANY

Avoid placing order with this company awful customer service

We placed order and then discovered this is. To an English company it stems from rugs.com so any query goes through to USA where they do t listen to what you say read off a script and cannot find out details about your missing order

IRugs are my go to for rugs

IRugs are my go to for rugs. I’ve used them for years. Great prices and quick delivery. Would highly recommend

Excellent company

This is the second time buying from Rugs.co.uk and both times have been the perfect purchase. If you’re looking for a rug, look here first.

Terrible terrible service out of stock…

Terrible terrible service out of stock offered me £50 then back tracked. Then told me I would have to wait another 10 days better off buying in UK